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Business Profile

Remodel Contractors

Rogers Tile and Home Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid up front for job and its been over 2 years and the job is not done.. he says he coming and never do.. I called and he ignores my call

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***** ****************** to do some construction on my home and he stole the down payment money and will not return my phone calls or request for a refund. More specifically, he was hired to replace ********* and replace the old carpet and place new vinyl flooring in my downstairs.Initially he seemed knowledgeable and competent to complete the construction project, but that turned out not to be the case. ***** ****************** claimed to have used $5,500 of the money paid to him on my materials, but when I asked him to deliver my vinyl flooring, thats when he disappeared. (I did not get a contract for the project and that was a huge mistake.) I asked him to deliver my materials because I was going to go with another contractor. Mr. ****************** drug the project out for several weeks and did not have the manpower or know how to finish various parts of the project.He also missed several days of work because he complained of health issues and on more than one occasion, I would come home to find him sitting in his truck the phone. He kept claiming that he was giving me something free when in fact, everything he mentioned was already in the insurance estimate. He never even read the write up. I was back and forth with my insurance company because he kept finding reasons to ask for more money, but every issue he expressed was in the estimate. The back and forth process was a nightmare.I went with ***** ****************** because he claimed to be able to save me some money on my insurance deductible and work within my terms. The trouble that I am left with makes me wish that I had just spent the additional $4000 on a reputable contractor.Be weary. Choose a reputable contractor.

Rogers Tile and Home Repair is NOT a BBB Accredited Business.

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