ComplaintsforHowell's Sheetmetal Company
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i ordered parts on oct 9 2023 was billed 741,30 was told they would ship with in a week tried many times to contact company they never answer or return callsBusiness response
04/02/2024
Parts were shipped and delivered 3/27/2024.Customer response
04/02/2024
Complaint: 21346792
I am rejecting this response because: He only shipped 8 parts. He still owes me 5 more parts.
Sincerely,
***********************Business response
04/10/2024
This was the order. We show it shipped complete What was missing?
There were as may items as you stated
Qty.
Stock No.Product Description Price Total
1 QU-40DPI 1938-47 Pickup Door Inners Patch Pair $45.00 $45.00
1 QU-40DP1938-47 Pickup Door Patch Pair $70.00 $70.00
1 QU-4047FWDCMT 1940-1947 **** Pickup Front Rocker Extensions Cab Mounts $90.00 $90.00
1 QU-40RCP 1940-1947 **** Pickup Rear Cab Corners Pair $195.00 $195.00
1 QU-4047LRCPP 1940-1947 **** Pickup Rear Cab Patch Panel $80.00 $80.00
1 QU-4047FCBM 1940-1947 Pickup Front Cab Mounts pair $135.00 $135.00
1 QU-4047IRCP 1940-1947 Pickup Inner cab corners $60.00 $60.00
Product Total:
$675.00Initial Complaint
02/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered on Dec 5 2023, paid by debt card on Dec 7 and was told would ship in the next day or so. Never received a invoice or tracking number by email. Payment was removed from my account on Dec 8. Attempted to contact numerous times no luck and left numerous massages no returned calls. Tried to contact again today Feb 15 2024 still no luck. Done business numerous times in the past never a problem. All I want is my $116.55 back and I'll never do business with them again.Business response
04/02/2024
This customer was refunded.Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
02/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Placed on order on 11/13/23 for model t parts. I have contacted them and left numerous messages by phone and sent 5 emails. They have not contacted me and have never sent the parts. Please refund $462.12. This is my 15 year old son's money that he earned to pay for his 1927 model T parts. Please do the right thing, refund us the money so we can look elsewhere for the parts.Business response
04/02/2024
This customer was refunded.Customer response
04/23/2024
Complaint: 21293954
I am rejecting this response because: I never received the refund. I waited to check to see if they were mailing or refunding my card and they never did.
Sincerely,
***********************Initial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
11/13/2023 I ordered a door skin and some cowl hatch panels. I paid $188.60 and it was charged to my account on 11/14/2023. A person called me on the phone and said they were in stock. They would be shipped the same day. The company wont return my phone calls or emails.Business response
04/02/2024
Parts were delivered in November.Initial Complaint
02/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
January 2 I made a order and talked to the owner. He told me he had the parts and charged my credit card of ******. Well after several phone calls and emails . I did talk to him last week and was told.. I shipped them out and should be there MOnday (****) ******* will be bringing it. Well not a word. I've texted him ... My credit card has gotten ahold of him. He told me he was robbed and the Computer's were taken and he could not give me a *** number. And he lost his work force to a larger company. All I want is my parts. . I strongly suggest you guys keep an eye on him. Usually I don't use YELP but now I will. There are complaint. I ordered from 4 different company's for parts. at the same time. Got them within a week. You guys need to check it out. He has a web site.Customer response
02/05/2024
I should tell you. I called for 2 weeks to get someone to take a order. The owner finally Picked up and took my order.. I asked him if it was in stock... yes. so he charge my account the sale day1/2/24 for $484.88 said it will take a couple of weeks to get. .. 2 weeks ago he picked up my phone call and told Me it was mailed out the prior week by **** I needed a number to see when it will come. He said that business was broken into and the computers were stolen and that insurance was setting it up now. .OK... That was 2 weeks ago .Apparently this is what he does. Apparently you have had several complaints on him. All I want is to get my order or paid back. It takes me several phone calls to catch him.. This is fraud People... Not the ***** way..
Business response
04/02/2024
This customer was refunded.Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 11/25/23 I attempted to place my second online order for sheet metal patch panels with ******** Sheet Metal as the first order went well. I received message a representative would call me. On 11/28 I received a call and was given a total amount for the order of $******, and was told all was in stock and it would be shipped right out, and proceeded to give them my Master Card debit card information (which was billed the full ******), I received a transaction receipt by email with no list of what I had ordered, I received no tracking number and waited for shipment to arrive, which it did not. After about 7 days I contacted HSM again and was told to wait a little longer, after a few more days and several attempts to contact HSM I was able to reach them and they told me *** must have lost it, I asked for the order's tracking # and was given a invalid #, Then the representative said he was going in the shop and pulling the parts again (as he said they had all in stock) to ship as he was hanging on the phone, and said they would ship right out, and he would call me right back with the tracking number. I never received a call, any tracking number, or any parts, I had ordered, or any refund to my bank account.Several unsuccessful attempts have been made to contact HSM, messages have been left, email message left on their site. I have received no further response from HSM.Business response
04/02/2024
Contacted ************************ who indicated that the consumer was still willing to wait on the parts.Customer response
04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is the 2 emails I sent to you, apparently you did not receive them. I consider this case closed, TH
*********************;<***********************************> Thu, Mar 21, 8:04?PM (12 days ago)to Ivy
Hi ***, I want to let you know that ******** Sheet Metal finally sent me the parts yesterday that I ordered back in November. I Thank You very much for all you have done to help get this case settled. I do hope that ******** Sheet metal is able to be more responsible and give their customers better service in a more timely manner.
So now I consider this case to be closed. Again I thank you all at the BBB so much for all you did to get this case resolved. *************************
*********************;<***********************************> Tue, Mar 12, 11:35?AM
to Ivy
Hi ***************, this is an update on the ******** Sheet Metal case: I was able to reach them on the phone about 3 weeks ago, I asked if I was speaking to ****, he said no "***". Note it sounded like the person who took my order (****). He said Oh you did not receive that and proceed to rustle papers around for about 5 minutes and asked if I still wanted the parts and said he would ship them right out; I asked him to email me a tracking number, said he would and he repeated my email address, I said it was correct. I have received nothing, this is the 3rd time now this same man has said he would send the parts and give me a tracking number.
I have come to the conclusion they will never send me anything, and I would like to continue on with the 2 projects these parts were for. So at this point I would like them to just refund me. If there be anything you can do to help me and prevent this company from scamming others it would be greatly appreciated by me. THANK YOU so much, **********
Sincerely,
*******************************Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Ordered sheet metal parts from Howell&#**;s Sheet Metal H383538333133**3538H on September 11th 2023. This purchase was made through our **** account for $1,071.96 by email. The next day I called to confirm my order and add additional parts. The amount was withdrawn by ****** on September 15th, 2023. The parts I ordered were: cowl patch panel (2), cab patch panels, windshield frame, door bottoms (2), right and left door panels, striker set, bumper set, (4) door pins and gas cap which were all for a 32 **** pickup. An email confirming the order was never received so as a result I have no shipping H32303235**303035**32H record or tracking number.On October 15th, I called to check on order status and was told they would check with the shipper and call back that afternoon. No response by phone or email that day or since as I have checked my answered machine. Continued calls and email have not been answered or responded to by *******#**;s. As of this date the parts ordered has not been received.Business response
04/02/2024
BBB contacted ************************ who indicated the customer was still willing to wait on the parts.Customer response
04/04/2024
Complaint: 21045941
I would like to receive my parts by Friday April 19, 2024. If that is not possible, I would like my refund immediately.
Sincerely,
*************************Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I called Howell&#**;s to order parts for 2 cars I am working on. He told me the parts were in stock and would be shipped the next day. I thought that the shipping would take at least 4 days. I looked each day and sometimes twice a day. No Parts ever came. I called and he said he would check on order and call back, and no calls ever came. October then November and now December. Still no Parts! All I ever got was the charge on my card. I called several times and got the same from Howell&#**;s. Then later I would try to call and I think he had blocked my phone. This is the first I had ordered from him. Everyone else sent parts and no problem! If he did send the parts, there should be a tracking number. He won&#**;t answer my phone calls to give me a tracking number. Sorry wat to treat a new customer.Business response
04/02/2024
This is not a customer. We have no record of him purchasing parts.Initial Complaint
09/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
April 5th 2023 made a large online purchase for automotive body parts.April 9th 223 made a second online purchase for automotive body parts.April 12 th 2023 made an online purchase for automotive body parts.Received no parts and multiple attempts to contact by phone to resolve issues finally spoke with the manufacturer on08/03/2023 and they told me they would look into my orders and get back to me . As of today 09/14/2023 there has still been no response from the manufacturer and I have disputed the charges with my credit card company.approximately cost in box belowInitial Complaint
09/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased running boards on July 19th and have not received any follow up or any correspondence. I've been unable to reach the company or heard back from them after leaving messages. I wanted the running boards, but if the company isn't legit, I would like a refund.Business response
10/17/2023
Customer was never charged. The part he wanted is no longer manufactured. Order was cancelled.
****
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Customer Complaints Summary
29 total complaints in the last 3 years.
12 complaints closed in the last 12 months.