Current Alerts For This Business
On December 31, 2015 BBB reached out to Happy Motors LLC regarding a pattern of complaints filed against the business.
Consumers allege the business verbally states vehicles are in good working condition; however, after the purchase they find their vehicle has numerous repair issues; thus, rendering the vehicle inoperable and unsafe (including one complaint in which the consumer describes a life threatening situation of their vehicle catching on fire). Additionally, consumers allege rudeness and lack of respect by management and employees. Complaint information also indicates confusion regarding warranty and insurance coverage, the withholding of tax, title and licensing paperwork, lack of notification when purchasing salvaged or recalled vehicles and odometer issues such as: business not providing original odometer reading and odometer not working correctly at the time of purchase.
On January 7, 2016, a representative from Happy Motors LLC contacted BBB responding that Happy Motors LLC has approximately 900 accounts and goes above and beyond in making repairs to the vehicles they sell. They carry notes longer but also have a high report rate. They spend approximately $20,000.00 a month on parts purchased for the vehicles they sell and they take care of those who cannot afford to purchase from other Dealers.
Consumers are encouraged to file complaints in writing online at www.bbb.org Or, may call the BBB serving Southeast Texas at: 409-835-5951. Please utilize the following link to contact the Texas Department of Motor Vehicles at: http://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection