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ComplaintsforTexas Orthopedic Specialists
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of transaction:01/09/2023 I went to see a provider ****************** ************** within the ** Orthopedic **************** on 1/9/2023 and am being billed ****** for what my companies commercial insurance didnt pay. I have reached out to the Billing Manager *************************** and a Billing cooridnator name ******. I am not getting any returned calls. Instead all i get is threatening collection letters and invoices.I was told when I was there that I would not have to pay for a boot (***) equip that my ************************************** Blue shield would cover in full. I asked the doctor about this before taking the *** and then also asked the Med Asst and a check out clerk. All three people told me my insurance would cover this and I would not be billed. I dont feel like the I have been treated fairly on this. I was mislead and stiffed with a big bill. Today I received an email from ****************************. I was just turned over to an outside collection agency which is a violation of HIPPA. A law passed in 22/23 states a provider can not collect on anything under ******.Customer response
07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
2425 Highway 121
Bedford, TX 76021-5011
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 12:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.