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Business Profile

Orthopedic Surgeon

Texas Orthopedic Specialists
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Texas Orthopedic Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Orthopedic Specialists has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction:01/09/2023 I went to see a provider ****************** ************** within the ** Orthopedic **************** on 1/9/2023 and am being billed ****** for what my companies commercial insurance didnt pay. I have reached out to the Billing Manager *************************** and a Billing cooridnator name ******. I am not getting any returned calls. Instead all i get is threatening collection letters and invoices.I was told when I was there that I would not have to pay for a boot (***) equip that my ************************************** Blue shield would cover in full. I asked the doctor about this before taking the *** and then also asked the Med Asst and a check out clerk. All three people told me my insurance would cover this and I would not be billed. I dont feel like the I have been treated fairly on this. I was mislead and stiffed with a big bill. Today I received an email from ****************************. I was just turned over to an outside collection agency which is a violation of HIPPA. A law passed in 22/23 states a provider can not collect on anything under ******.

      Customer Answer

      Date: 07/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

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