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Annie's Publishing LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Annie's Publishing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Annies has switched their site from Annies kit club to Annies attic, with that all of my information didnt move over. They never informed me they were switching over and to be prepared, etc. . I have two active knit clubs that get shipped out monthly and have reached out to them a few times with no response at all. This is frustrating as Im almost done with one of my kits and would like to complete it. These kits are not cheap! They were supposed to be mailed out around April 16th and we are now at April 23rd. Its frustrating when they dont have a phone number on their site and just a plain form to contact you. The email that comes back says if you want to hear from us dont respond to the email instead fill out the form once again!! I want to know when my kits will be shipped so please contact me either a shipping date

      Business Response

      Date: 05/06/2025

      Our website is currently going through a major update. The customer has received an emailed update from our customer service team on 04/24/25. We're in the final stages of our system migration, and the customers account information will be updated into the new site and the orders will start shipping again. 

      Customer Answer

      Date: 05/11/2025

      I have reviewed the business response and accept this resolution. 

      they didnt email me. I had to reach out to another person but I am finally seeing the items. 

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having problems getting in contact with customer service about an order placed on their website and access to account. The phone number leaves no real person option. Only to a website contact form no one responds to. Finally got an email tracking for an order placed a month ago last week. Order arrived and half of it is missing. No way to contact anyone about the orders missing items. **************** with this company is absolutely horrible and Im out money paid for incomplete order. Company has absolutely no desire to fix the issue correctly.

      Business Response

      Date: 04/08/2025

      The customers account has been refunded and the account is now up to date.

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13,I received my monthly kit from Annies ******** minus the required cream colored yarn for the pattern. I HAVE CALLED SEVERAL TIMES AND WRITTEN ontheir customer service form buto date I have not received the mssing yarn for which I have paid. I have spoken to ****** Jean, **** and supposedly second hand from supervisor *******. Today 1/27//25 they stated they have not sent out the yarn which I pay for in advance and told me it said do not send on my order, they will not anser the reason why and once again stated they would send it. I am very disappointed in their customer service and want the product for which I am enrolled. On their website they state they are a member of thge BBB. I cannot find them listed....is this true. I really would like to remain a customer IF I CAN TRUST THEM. They take an automatic payment monthly for my afghan kit of around *****.....

      Business Response

      Date: 02/03/2025

      The customer contacted us on 01.13.2025 about only receiving one skein of the cream yarn. The agent keyed the order and after further investigation we found that the order was entered incorrectly. The customer called back on 01.27.2025 to speak to a manager. That is when the mistake on the replacement order was discovered. The order was corrected at that time and it was shipped ***** 2nd day and it has been delivered.

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Christmas Afghan from Annies ******** and have only received one kit. I originally selected to receive a shipment every 2 weeks for 10 weeks. My debit card was compromised, and I updated my payment information. After updating my payment information, I spoke with a customer service representative, and she confirmed that my shipment was set for every 2 weeks. She said I should receive my order within a few days. I have called several times now, because I have not received the second shipment. Every time I call I am given a different timeframe for receiving my shipment, as well as the frequency for packages to be sent to me. When I asked when I should expect it, she said in 3-4 weeks. Unacceptable and unbelievable at this point! I asked to speak with a supervisor, and the phone call was disconnected. I am at a loss as to how to proceed with this company. I have referred several co-workers to join their kit club, but am very disenfranchised with the poor level of customer service. I've asked for a tracking number, but was told there isn't one...however it is on it's way.

      Business Response

      Date: 11/20/2024

      We have investigated this complaint and found that the customer called on 11/11/2024 with their updated payment information. Now that her payment method has been updated she will go back to a 2 week cycle and her next shipment should go out at the end of next week.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled Annies almost as soon as I started and they have continually charged me. I finally contacted customer service who confirmed it was in fact canceled and disregarded any complaint of the continued charges on July 27th and they charged me again August 2nd. I would like a refund and will return all these packages at your cost as they are unopened and unwanted. I have atleast five unopened not counting the two still shipping. I have been charged 8 times since I originally canceled.

      Customer Answer

      Date: 08/09/2024

      I did receive a call but the first person was very dismissive and rude. Immediately told me I was speaking too fast (I wasnt) and gave me an abundance of attitude. I was very polite as their staff are not responsible for the glitch that had occurred. It seems no one know how to stop this as it does show canceled on their end. They transferred me to someone who was more helpful. They refunded one of my 7 packages and told me the others are not refundable as too much time has passed but I have tried to cancel and they just still come. I will be returning all to sender regardless as I do not want the packages they keep sending. I dont know how to get my money back as a stop payment with my bank is the cost of the product. 

      Business Response

      Date: 08/12/2024

      Our customer service team connected with the customer to let her know we would be refunding her for the remaining kits. The customer agreed to the solution.

      Customer Answer

      Date: 08/12/2024

      I have reviewed the business response and accept this resolution. The experience wasnt ideal, but ******* was great and they did make it right. 

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I belong to two different Kit Clubs with Annies. The particular Club is Annies Crochet Mandala Afghan: Floral Paradise. I have finished Kit 7 and have been waiting for Kit 8. On the website, it skips Kit 8 and goes right to Kit 9. So Ive emailed them 3 times and had heard nothing, so I called today. They tell me that they dont have the supplies for Kit 8, so decided to send Kit 9? What? That makes no sense since I cant go anywhere until Kit 8 is done. So I asked her if they could just send the pattern since I have enough leftover yarn and she said no. This is so unacceptable! She could give me no timeline for when that will be available! These kits are not cheap and I dont know why they cant send the pattern at least!

      Business Response

      Date: 07/30/2024

      The customer has been contacted by the customer service team to let her know that the Kit #8 pattern has been added to her bookshelf. The customers request for the pattern while she awaits the kit has been fulfilled.

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered subscription for crochet striped afghan starting in September 2023 with monthly shipments. After February 2024, stopped receiving orders but did not receive any communication from the company about why. Reached out to their customer service twice, and second attempt received a message that they did not have supplies available, but no estimate of when supplies to be available. I requested to still receive the remainder of the afghan pattern since the amount paid to date should have fully encompassed the cost of the pattern. Never received a response. In seeing many additional complaints about supply issues, the company should not be offering subscriptions if they cannot not reliably complete a full project

      Business Response

      Date: 05/16/2024

      Our customer service team has called the customer twice to try to connect. They were unable to connect by phone with the customer, so they sent an email on Tuesday May 14th with tracking for the shipment of kit #7.

    • Initial Complaint

      Date:02/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on March 27,2023 for the Irish Fields ****** Knit kit. You are suppose to receive one per month. Dates received: 3/2023,4/2023, 5/2023, 7/2023,, 10/2023.I have not received the other 7 kits to complete the project. Have repeatedly called and spoke to customer service and filed many complains through their customer service online portal. No response or resolution. I was never notified that they dont have the yarn to supply the kits. A representative on FB stated maybe in the middle of ****. I was promised a kit per month for a year they have not held up their obligation. I would like the cost of the five kits refunded.Customer #***********

      Business Response

      Date: 02/12/2024

      February 12, 2024

      Better Business Bureau
          ***************************************************** Bldg. ****************** ** 75701

      Attention: ***********************

      Reference: Case: ************, #********

      Dear *****,

      We received the complaint ************ submitted about the delay in receiving the remainder of her kits for the Irish Fields Gansey Afghan Club.

      Due to a delay in the manufacturing of the yarn for the club, there has been a delay in sending kits to customers. We apologize for this. We are working very hard to replenish the yarn inventory and have already resumed shipments for the club.

      We will be fulfilling the remainder of the kits to ************ as the yarn supply is replenished, but if she prefers, she can return any unopened, unused kits to us for a refund. 

      Please let me know if I can provide any further help with this issue. 

      Sincerely,


      *********************
      Customer Relations Manager
      *************************************************************************************************************


    • Initial Complaint

      Date:09/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased "Crochet! Quick ************************ Late Autumn 2021, for price of $9.99, in **** To recently, I had not crocheted a pattern, from the magazine. Sometime/around Sept 8, 2023, I decided to crochet the "Woodland Set", pages 26, 27, and 86. I found errors. I contacted the company and received an answer "We have heard back from the technical editor and the pattern is correct as printed." As well as a lengthy statement of "assumptions", and that I the customer was wrong. AFTER a couple of back and forth emails with, *******************************, ******* Services, bottom line is company did not try to engage with pattern designer for corrections or they themselves did not attempt to crochet the 8 rows of the pattern to ensure if I myself, was in fact, in error and not the pattern. I emailed company back and stated I disagreed with the technical editor and that the magazine was printing "FAKE DISINFORMATION" and this pattern should be reviewed for accuracy. Notwithstanding, a company which sells magazines "with instructions for crocheters" should NOT BE QUICK TO ********'S THE CUSTOMER AND NOT THE MAGAZINE! HOW INSULTING!!! I have many, many, many more of these magazines, with patterns. I will expect, when possible, for company to openly and fairly respond with true information and not what someone thinks. I have received a correction, on a prior pattern. That was professional. This one was not. IT WAS THE TECHNICAL EDITOR'S OPINION. NOT FACTS. JUST OPINION! Thank you. **************************************

      Business Response

      Date: 10/03/2023

      October 3, 2023

      Better Business Bureau

      ***************************************************** Bldg. ****************** ** 75701

      Reference: Case: **********************************, #********

      To whom it may concern:

      We received the complaint **********************************;submitted to you about one of the patterns included in a special issue having a mistake.

      We did have the pattern reviewed and found that it was correct as written and the project can be completed with the directions given. We do not feel that a correction is necessary.

      Sincerely,

      *********************
      Customer Relations Manager
      *************************************************************************************************************

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the first week in July I placed an order which came to $66. and change. I contacted the company two weeks later as my order was in ****, ** and had been sitting there for a week or more. I was told that I had to wait until July 29, 2023 and if my package didn't arrive I should notify Annie's. I have sent several emails since then and have never received a reply, nor did I ever get my order. The time they indicate that it takes for them to get you your order differs greatly from what they tell you when the time is up and you still don't have your order. I think this is fraud on their part as they seem to know that there problems with shipping in ****, **. Perhaps they need to revise their shipping methods. This is unfair to a customer as by the time they give you to let them know if you don't have your order, you have already received and paid your charge card.

      Business Response

      Date: 08/28/2023

      August 28, 2023

      Better Business Bureau Northeastern *******

      Attn: ***********************

           Reference: Case: ************************, #********

      To whom it may concern:

      We received the complaint ************************ submitted to you about not receiving the order she placed with Annies.

      We did reship the items she ordered that were in stock to her on August 21. Two of the items on her order are no longer available.

      Additionally, we have refunded her for the entire purchase amount due to the shipping delay.

           Please let me know if I can provide any further help in resolving this.

           Sincerely,


      *********************
      Customer Relations Manager
      *************************************************************************************************************

      Customer Answer

      Date: 08/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    Annie's Publishing LLC is NOT a BBB Accredited Business.

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