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Business Profile

Auto Repairs

Hill Country Automotive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Allen V

    Date: 11/04/2024

    **** talks a great plan on the work he plans on doing to your vehicle but the end result will be not fixing your issue and charging you thousands of dollars. I took a 2019 **** and requested change my coils, spark plugs & boots due to a check engine light. **** said he would fix my vehicle for less. They did the work and after $1200 it wasnt fixed. **** then told me as I was picking up my Jeep that my water pump was leaking and my coolant was low. He recommended I fix the water pump. An *** water pump replaced it. $1200 later it was fixed. I took my Jeep home and a week later it was leaking coolant and oil. I took my Jeep to The Jeep Dealership and paid $500 for an estimate. They said my water pump was leaking and I needed a new water pump. I called Hill Country Automotive and spoke with the two owners they refused to pay my labor cost back because I was going to do the work again at the Jeep dealership to get things fixed right. The owner told me he could not refund my money. I told him I needed my invoice because I was going to replace it at the Jeep dealership. I told him since it was an *** part it did have warranty and if he wasn't going to be going to hold himself responsible for such horrible service since my water pump was still leaking that I was going to do the work at the dealership. I needed their invoice since they "ordered" the *** part. He said he would have to look for the invoice. I had done the work a week before but he could not find an *** invoice on my water pump. This entire shop seems to be looking to find "issues that suddenly arise" charge a lot of money for parts and labor and cannot get your car running properly. I gave them $2500 and did not get my problems fixed, no money refunded and ended up doing the same work to find the fix at the Jeep dealership in *******THINK TWICE before going to this shop. If you do, understand that they will not be fair, will over charge you and you will have to pay twice to get your issue fixed. Sad but true

  • Staci B

    Date: 08/10/2024

    Best experience with a repair shop I have ever had. They got me in and on the road in 2 days. My truck hasnt run this well in years. Amazing staff. Competitive pricing. Im so happy to have a good shop that I trust.

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