Business ProfileforMercedes-Benz of Boerne

On July 3,2023 I called Mercedes Benz Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor ***** De La **** called me to set a appointment for July 7,2023. She ask me if my car was still under the manufacture warranty I said No that I have purchased the Carefree Car Protection ( Platinum with a $100.00 Deductible) That they offered me when it was time to refinance my vehicle with them Mercedes-Benz. She told me the I would have to pay my $100.00 deductible and $249.00 per hour to the technician in case the warranty did not covered reason that the policy have changed this year 2023. I did told her that I purchased my Carefee Car Protection in 03/21/2023 and that was not stated in my contract of any further change or extra charges of paying the technician. I told her that I would talk to her in person when it was time for my appointment. I took my vehicle July 7,2023 ***** De La **** was not there for my appointment I spoke to another service advisor by the name of **** he told me that he was not sure that I would have to talk to ***** about the new policy charges. I left my vehicle there later that day ***** called me explaining that they would have take the sunroof apart and to diagnose to see what is the problem she told me that it could take **** hours at $249.00. I told her that was not on my contract. I ask to take to Service Advisor Manager and they called me back on speaker phone. ****** and ***** both taking over me and told that I would have to pay the technician no matter what. I got so upset and told them thanks that I would pick up my car they still charge me $99 technician fee. I also called the office in Financing with ****** the person that offered me the Carefree Protection and he was surprise about the charges he told me he was not aware. I want to resolve this issue by Mercedes-Benz to fix my sunroof at no charges for me to pay any technician only my $100 deductible fee like stated in the contract.