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Business Profile

Online Retailer

De La Cruz Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for one item online in *** for $*****. I had to send multiple emails and DMs through their Instagram page which hosts their online store. They kept telling me they would check on my order. I continued to call and email and they would. or answer. I also filed a complaint with the state of Texas.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pieces of jewelry from this company on ***** ** ****. I was told that it would be shipped ***** **. This company has not provided me with a tracking number. When I reached out to ***** ** ** **** in **** he told me that the label rubbed off and he would ship it the next day. Today is ****** ** and my order status still says awaiting fulfillment. They will not answer their phone, I have left so many voicemails, they will not answer emails or respond to the chat option on their website. I have demanded a refund multiple times and they will not respond.

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of this dispute is ********. I made a purchase ********* and have not received my product. I have emailed, tried connecting on their facebook page, and called. This is extremely frustrating as he only response I have received is, "We will get back to you." I will check on you order, and yet 6 months later I have not received the product or any help. I am not please with the integrity of this business. I would like help getting my prouduct and restitution for the lack of customer service. Here is my invoice From: De La Cruz Jewelry Date: **** *** *** **** at 5:16 AM Subject: Order #**** confirmed To: <******[email protected]> ORDER #**** Thank you for your purchase! Hi ******, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Tim Horton Signature Dog Tag Necklace × 1 Surgical Stainless Steel $***** Subtotal $***** Shipping $**** Taxes $0.00 Total $***** USD Customer information Shipping address **** ********** *** **** **** ***** ** ***** United States Billing address ****** ********** ** *** *** ***** ** ***** United States Shipping method Standard Payment method ending with **** — ******  If you have any questions, reply to this email or contact us at [email protected] I am not the only person this has happened too. My friend had also made an order and still has not received the product. The other frustration I purchase a piece of Jewerly from this person in support of a friend who was collaborating with this business. THis is not good for my friends image who had no idea this business was so lousey in all aspects.

    Customer Answer

    Date: 03/14/2023

    Better Business Bureau:

    This letter is to inform you that De La Cruz Jewelry has carried out to my satisfaction the resolution it proposed for my complaint, filed on ******** and assigned ID ********.

    Regards,

De La Cruz Jewelry is NOT a BBB Accredited Business.

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