Business ProfileforOne Hour Heating & Air Conditioning

This complaint concerns Seigert One Hour Heating & Air Conditioning in *****, *****. My journey with Seigert began in March, 2019. At that time I was starting to build an addition to my home. My contractor suggested using Seigert for the **** and I agreed. Because the addition was to be small, the Seigert representative suggested using a Daikin mini-split system rather than a traditional heat pump. He said that would minimize the humidity in the addition. Knowing little about **** systems, I naturally agreed to the Seigert recommendation. The rest of the story follow.January, 2020: The addition to my home was completed, including installation of the Daikin mini-split system. December, 2020: the system ceased to function. Seigert, came out to look at it, diagnosed a problem, ordered a part, and two weeks later installed the part. It did not fix the problem.This process of diagnosis, ordering a part, and installing it was repeated five or six times over a period of three months (January-March, 2021) during which time I had no heat in this part of my house.Toward the end of March, 2021: I spoke to the owner of Seigert and told him that it was time to get serious about fixing this problem. He agreed. Late spring, 2021: Seigert gave up trying to repair the original system and installed an entirely new mini-split system. The new system did not maintain the set temperature (random variations of 5 degrees from the set temperature), and the humidity inside the addition was in the unhealthy 60-70% range.Early summer, 2021:I called Seigert and explained the new problem. They replaced the thermostat. It did not fix the problem.Summer, 2021: I repeatedly called Seigert about the new problem, but they quit returning my calls.October, 2021: I had another company remove the Seigert system and install a traditional heat pump which works perfectly. Cost: $7565.Requested resolution: Seigert to pay for half of the newly installed system: $3782.