Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent 2 Belts back for refund order #******, **** shows it was delivered 11/12/24. It is now 12/02/24. Spoke with customer service, multiple times, they said they need approval from manager, sent emails, no response. Asked to be transferred to management, no answer. I would like a refund of $68.49.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a belt on September 17, 2024 for $57.99. There was a discount advertised of 20%. When I clicked to order I didn't get the discount. I called the **************** # immediately and was told that would be taken care of right a way. My Credit Card was charged that day.About two weeks later I still had not received the product nor had I received the discount back on my credit card. So I called again and was told the same thing. I have called two times since. The last time was on 10/24/2024. The man at Cust Ser put me on hold to check and never returned. I hung up and recalled and he answered and said he would have the person in charge of orders would return my call. I gave him until the end of business day today and I would file a complaint with BBB and with my *************** No one called today so here I am. I will NEVER ORDER FROM THEM AGAIN !

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on July 22nd, at the time the website and my confirmation email said there was a 1-3 business day. I emailed after 4 business days, they said the 1-3 was a mistake and it should have been 3-5, then a few days go by and then they say it should have been 5-7. Here we are at August 5th and my order has yet to ship and they keep giving me the run around.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order on June 7th, I confirmed the holster was a fit before purchasing but received a product that didnt fit my firearm properly and had the trigger guard exposed which isnt safe or acceptable. I reached out to initiate an exchange, was told to send it back (I paid shipping on this) and let them know what i wanted to exchange it for. I was under the impression the new holster would be sent out once it was received but got an email it would be store credit followed by another stating that they refunded me $15 of the purchase for store credit and told me to go ahead and order. I would just like the entire amount refunded to the original payment method since I've had nothing but issues with no resolution and spent more money sending back a defective product. I've been unable to reach anyone about this by phone after multiple attempts as well.

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with versacarry.com for a belt, gun holster, and double magazine pouch. My credit card was charged on January 13, 2024, in the amount of $132.72. A couple of weeks went by and I did not receive my products, so I reached out to the company via email. They said that my items were packaged up ready to ship. A few more weeks go by, and I still have not received my items. I tried to reach out to them again, but have not heard back from them and I still have not received the items I paid for.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the customer service department for sizing of a gun holster on November 22nd. Gave my make and model of the firearm. I asked if size 1 or what would recommend? Yes, size 1 should work, was the response. On November 23/Thanksgiving Day, I submitted the order. Later the same day, I sent an email, questioning the size 1, maybe a size 3 would be better since S&W labeled it a micro-subcompact on their website. I have seen the holster drop down list on your website and determine a 3 size would be a better fit on 11-23-23 . Never heard anything back on November 23rd since it was a holiday. Next day, I received an email response below.Good morning ******, Our system shows that you have made the order for a size 1 holster, which is our recommended size for your handgun. In the future, it may be better to make sizing inquiries before you place an order as we can't make changes to orders once they have been filed. Have a good one!Minutes later, a Fed Ex label was created.I did email back regarding the response on 11-24-23, a sizing inquiry was sent out prior to ordering in regards to the sizing of the holster. Down below is another response.Good afternoon,As **** stated, you ordered the correct size, and no change is necessary. He is correct in the way that our system works. Changes cannot be made once an order is placed without cancelling the order and replacing it for the different size.Thank you,Please review BBB Complaint dated 3-3--21 and the response dated 4-6-21. It counters everything about changing an order. I have been told in the last 24 hours. My holster has not shipped as of 11-25-23, per Fed Ex tracking. This truly boggles the mind on this business model and a customer service issue platform.So, I am going to receive a holster too big any day, knowing both parties involved here, knew the customer wanted something different. I truly cannot see how this is anyway beneficial.

• Initial Complaint

  Date:10/19/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered holsters. They never arrived. Contacted ***** and was told the package was missing and that shipper (Versacarry) must initiate a claim. Versa carry refused to take action for 10 days. Then stated until they are compensated from a claim they will not refund. I paid, I was diligent. I called repeatedly (left on musical hold for 30+ minutes). I emailed and was told that there was nothing they could do. I had to dispute the charges on my credit card. Appears to be a scam business with absolutely HORRIBLE customer service.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/23, I placed order# ****** for a brown gun belt. If you look at the picture in the document attached, the picture for order ****** shows a brown belt ordered, but I received a black belt. When I received the wrong color belt, I double-checked the order and discovered the brown belt pictured was described as a black belt. I contacted Versacarry Support and explained the discrepancy. I requested a full refund for the belt and two-way shipping charges. The Versacarry Support representative (*****) advised that the belt could be returned under the normal return policy, but Versacarry would not cover the shipping charges because the description showed a black belt was ordered regardless of the belt color pictured. I attached a copy of the email received.I wanted and selected a brown belt. I dont know why the description of the brown belt pictured was wrong, but I thought a brown belt was ordered based on the belt pictured. The belt color pictured was brown on my copy and on the document attached. I am requesting a refund for the shipping charges and the belt because the ************* shipping charges ($24.00) are more than the cost I paid for the belt ($22.49).

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not deliver, waited over 30 days for delivery, Versacarry goes ghost and doesnt respond on ETA or actual delivery date . I unsubscribed from their spam and they responded by canceling my 30+ day outstanding order. Had I read these BBB complaints prior probably wouldnt have ordered anything from Versacarry. I wasted over a month of my time dealing with an inept VCS, Versacarry probably produces a quality but I cannot recommend their products due to that I never received my first holster and they cancelled my order after I unsubscribed from their website spam. I work hard for my money as you all do, for Vesacarry to cancel me out after over a month of waiting for my holster is insulting. Pull your own trigger on these guys but in my opinion I wouldnt go there for anything.

  Business Response

  Date: 05/09/2023

  Hi ******,
  We completely understand your frustration. We ran into a supply issue for the polymer that is a component in the holster you ordered on 3/18/2023 which did cause a disruption to our 10-business day handling timeframe. We did notify you on 4/5/2023 of the delay.Although we could not give you a definite answer on the completion as we are a small team making our products in house, our production team worked incredibly hard to fill the backlog of all products that included polymer. Based on your request via email, Please cancel my purchase and refund my account and submit back up ASAP. Respectfully, we answered that we had processed the refund and had your order cancelled.
  We recognize the inconvenience this has caused and wish your customer support representative had taken a bit more initiative to correct your matter. We would greatly appreciate the opportunity to make it right. If youre willing, please call ** at ************.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two (2) leather blemished holsters from Versacarry on October 7th and 9th, 2022. When the holsters arrived one of them were used. When I contacted the company I was told a "blemished item is also one that has been returned with little to no use but still be resold." On Versacarry web site there is the following statement about blemished item "Products sold within the blemished product category are items that have small, cosmetic blemishes that do not meet our high standards. These blemishes in no way will affect the function of the product and they're still covered under our normal Lifetime Warranty."Nowhere in the above statement is the word used/returns used to differentiate between the blemished/used item from the blemished item that is a returned item. I believe this is a direct representation of goods as original or new when, in fact, they are used. Versacarry in its advertisements by using the word "blemished" is deliberately trying to confuse and trick the consumer into thinking the holsters are new when in fact they are USED returns.I have contacted the company in reference to the holsters and they have not tried to resolve this issue. I requested they provide return shipping and was turned down. I only wanted a holster that was marked as blemished not be a return that was used.