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Business Profile

Emergency Vehicle Equipment

SpeedTech Lights, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Tailgate light strip from STL. For one the light was not as advertised, the brightness was extremely bad and it was not working as advertised by ***. I have tried to resolve this matter with the company, but they don't want to take responsibility for the cost to return the item, and they will not accept the fact that the light strip is not working.

    Business Response

    Date: 03/18/2025

    Complaint # ********

    Dear Better Business Bureau:

    Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.

    We have been in regular communication with this customer to assure him that we, as a company, are committed to supporting him and facilitating a return for a unit that better suits his needs.

    SpeedTech Lights appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we are happy we were able to do so in this instance.

    Sincerely,
    SpeedTech Lights Inc.

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* ******

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 surface mount lights for exterior use for our work truck. 2 weeks after installation they started getting water inside the light. Vehicle has never been in an automated car wash only washed with our hose and water at the shop. Speed Tech said they will not warranty the lights because the vehicle had been washed and is only a warranty item if damaged by rain which makes 0 sense. The lights are advertised as an exterior surface mount which means being mounted outside the vehicle.

    Business Response

    Date: 10/18/2022

    Complaint # ********

    Dear Better Business Bureau:

    Thank you for your recent correspondence to the executive offices of SpeedTech Lights regarding the customer referenced in the above case number.

    This customer placed an order on August 24, 2022 and emailed our customer service email regarding an issue with *********/Green ***** 360 6 LED on Oct. 10th, 2022.

    Our representative went through troubleshooting questions regarding the product and several steps of the product warranty and replacement options.

    Customer satisfaction is our #1 priority. As expected, we were able to find a solution for this customer.

    ********************** appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we are happy we were able to in this instance.

    Sincerely,
    SpeedTech Lights Inc.

     

SpeedTech Lights, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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