ComplaintsforWhite Knight Pest Control

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 9, 2024 a sales person from White Knight Pest was in my area. I talked to him about removing a yellow jacket nest from the ***** of my house. **** was the salesmans name. During the course of our conversation, he told me about pest control options. He told me that there was no contract obligation. I signed a contract giving permission for them to remove the yellow jacket nest and to spray my yard and the cost was $159. I gave them my credit card information so they could deduct it and then within a couple of hours, a gentleman came and removed the yellow jacket nest and sprayed the perimeter of my house, but not my yard, his name was ********. Later in the day I looked at the paperwork and saw that I had signed a contract for one year. I immediately sent them an email stating that I wish to cancel the contract for future services. On September 10, I mailed out a letter stating that I wished to cancel all future services and I sent a second email to the company stating the same thing. I received a call from the team on September 11 basically telling me that even though I said **** told me there was no contract obligations there was no recording to back me up so therefore I was stuck with a contract for one year or I would pay $400 fee to them, I sent them an email telling them that I would be filing complaints. As well as they did not fulfill their contract obligation because they did not spray my yard, only the perimeter of my house. All I want is to be out of the contract. They are doing misleading and deceitful sales tactics .

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ****** (sales person) came to my house and informed me that this was a one time service of $69 dollars with a discount of $300. I was aware that I had 3 days prior to service to cancel without being charged. I was never given a business card and was told that I was going to receive a text message and email. However, as you can see in the text message the email was wrong and as well the phone number on my "account". I never received the work order or service agreement until after services were given on 8/12 around 10:30am (the contact wasn't received until 4:10pm) or did I have the information to call prior to cancelling service. I had left my house for 30min after waiting for the so called 10am appointment as I was going to refuse service and came back home to find this truck at my house, he had already serviced my backyard and I told him I did not approve anyone to enter my property. I've called and spoken to people several times about how improper it was and unethical to not have a copy of what I signed prior to service. I was also not given the opportunity to read the "agreement" and was only given a "box" to sign and a place to enter my credit card number and was informed that the "agreement" would be emailed to me which I did not receive until after the service was done due to them having the "wrong contact information". It is not right to not fully disclose the information to anyone prior to signing and White Knight is trying to charge me the remaining balance of $330 due to cancelling service prior to agreement contract. I was also unaware that this service was for 18months and was informed that it was a "trail". I tried contacting Boston and as you can see in the text messages he stopped responding to me. I am more than happy to provide a screen shot of the emails showing that the contract agreement was not in my possession until after the service was done.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A technician from White Knight ***** pest control was driving around in our neighborhood going door to door with his wife/significant other the day we were moving into our new home and stopped us while we were moving boxes. This interaction was on 7/13 @ 12:41PM, and the technician completed the service during the discussion while the other individual was at our door. On the contract that we received prior to the service being completed, we noticed that there was a 3-day cancellation policy what the technician did not point out is that the 3-Day cancellation policy is only applicable to appointments that are made 3 days in advance which would be made void due to the service being delivered immediately. My complaint is, the contract has no verbiage that explains how to proceed if a customer is approached by a door-to-door salesman who offers the service immediately and does not schedule an appointment, thus having no chance to cancel after reviewing the companys pricing schedule. I am simply wanting to be done with the service and have had to call multiple times to attempt to get someone from their customer advocacy team on the phone (this would take days, as customer service told me the team was short staffed and would contact in a few weeks) . To cancel, the company charges the discount that is listed on the contract as a credit for the initial service (this was never explained in the initial discussion at our door). This business needs to be examined for price gouging and predatory business practices, as multiple customers have left reviews stating similar interactions with the door-to-door sales of this company. From first glance, this company seems to bank off cancelling customers accounts as the price of the discount is half of an annual service price. I have attempted to resolve this, with no luck from the advocacy team.

  

  Business response

  09/18/2024

  Please see attached. 

• Initial Complaint

  08/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  A sales *** came to our house and presented a pretty good deal of $80 for first service and $120 for bi-monthly service. There was a no-obligation statement by the sales *** and I specifically asked if we can cancel at any time, to which he ***lied "yes". Now I would like to cancel my service and they are claiming that in order to cancel my service I have to pay the remainder of the discount, which comes to an additional $420. This is exploitive and was not communicated at any time during the transaction. I am canceling my service because the serviceman was late to the appointment, not communicable, and did not do a good job. He sprayed all over my cleaning supplies in my garage instead of moving them out of the way and did not even help us with the mouse traps. I request a refund of the $420 charge because I canceled.

  

  Business response

  09/10/2024

  Per the attached signed agreement "If for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge."  In researching ******************** account, we did find that he did not receive a welcome call from our office, which is our policy.  The welcome call goes over the terms of the agreement.  The initial service is a very extensive treatment, and the discount is given because the customer is agreeing to stay with WKPC for at least a year.  Again, the terms are stated in the agreement however, as a show of good faith WKPK is willing to split the fee that was charged to **************** and refund him in the amount of $210.00.  We will wait for ******************** response.  Thank you

  Customer response

  09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand the terms are in the contract, although I find the sales representation and lack of clear explanation a fault of the company. While I am amenable to this action, I believe a change in company policy to clearly explain these sales practices is not only the most honorable course of action, but also a necessary one for ethical business process.

  Regards,

  ****************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  July 24 signed contract July 27 cancelled contract via text message August 14 company threatened to go after my credit card and steal my money fraudulently August 14 I told the company they have no authorization to take money from the account because there was no contract and the contract was cancelled August 15 I noticed they charged my credit card and it was on pending status I tried to dispute it August 16 I filed fraud charges with my credit card company based on the fact that contract was cancelled. The company is acting in retaliatory manner and they have history in cheating people and victimizing people and unfortunately I am one of these people who is being victimized by this unethical company. Their sales person ***** lied to us Their customer service took action in revenge and retaliation Their customer service refused to recognize the communication we had the sales *** I reviewed the complains with BBB against this company and obviously the ***orted violations against this company applied to me as well.Police ***ort will be filed against this company.

  

  Business response

  09/09/2024

  This complaint was resolved on 8/27/24.  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday July 23rd a ***resentative from this company came to my door to sell me their pest control services. He stated that they have a quarterly service for $99+Tax per quarter. This would cover inside and outside spray of the home and that they would come back ***** days after the first spray to respray to break the cycle of the eggs. He never stated that any additional costs would be associated with this second spray, and he also stated that if we saw any bugs before the ***** days or in between quarterly sprays, they would come back out for free and spray again. Finally, he stated that this was a contractual agreement and that we couldnt cancel just because, or else we would be charged the discount of $271 in addition to the $99. However, if we had an issue with the services received and they were valid, then a cancellation would be investigated. I have the whole conversation recorded on our ring camera. After seeing the damages to our home after the spray, I called customer service and explained the situation. I expressed my feeling of not being interested in using their services any further due to the terrible first experience I had. I told the *** that I was willing to pay the $107.17 however I should not have to pay the full $378 as I didnt receive the full first spray for one, as they were to return ***** days after to complete the first spay cycle, and they damaged our floors. I was told that my account would be cancelled but it would generate a bill for $378. I then asked if the calls were being recorded and he said yes. I proceeded to say on the recorded line that I do not authorize them to charge me $378, that I was fine with the $107.17. He told me that my account was cancelled, that he removed my card from auto pay and I would receive an email confirmation with this information. The next day I checked my account, and they charged it the $378.00. This is for a full years worth of services. I received one preliminary Spray.

  

  Business response

  09/12/2024

  Our records indicate that Ms. ******* did agree to the repayment of the discount given on the initial service, if she were to close her account prior to the end of the agreement (please see attached welcome call). 

  Additionally, Ms. ******* sent in some photos to show some damage done to her home.  The photos appear to show something that may have required some clean up but no damage is shown (photos are attached).  Our representative made a mistake and did not remove AutoPay on Ms. ******** account after she did tell them she wanted it removed from her account. 

  When the mistake was pointed out to us, we refunded the entire payment which also included the initial service which Ms. ******* agreed to pay.

    Ms. ******* stated in her complaint that we did not complete her initial service however, per the photos she provided and the camera on the technician's truck, the initial was completed.  Per her signed agreement the treatment ***** days after the initial is to break up the eggs cycle of the bugs and, per the attached agreement is shown as a paid service as outlined in the titled "Quarterly Subscription".  It is our determination that per her agreement and per the attached welcome call video, the full amount of the initial and the discount on the initial is still due.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  White Knight pest control did not perform services as advertised. The bugs never got better. I tried to cancel within 3 days and they kept making me jump through hoops and then they charged me $300 to cancel and they are adding late fees. They are all Mormon and by some chance another group of Mormon kids land in my neighbor hood. Knock on my door like White Knight. They asked if I had pest service and I mentioned what White Knight did and he was like oh really look at this and he continues to point out things they missed like spider webs on my front porch. He even said let me fix what White Knights mistake when they were clearly working together scamming people. They even both use "Scorpion" as their website platform. The other company was called UrbanEx. When you sign up for White Knight they act like they are giving you a deal and then they keep adding on charges. I'm sure ******* operates the same since they all work together anyways. The kid that sprayed was at my house maybe 10 minutes and like I said it didn't do any good. They are advertising falsely. I did not receive what I paid for and it's a scam. I want my account cleared. I need advice on how to proceed legally.

  

  Business response

  09/04/2024

  Door to door sales is a very competitive market.  There is always one company trying to undercut another.  We can assure you that any complaints the other company may have pointed out to you, are few (less than 1%) compared to our total satisfied customer base.  ********************** is a reputable company with 19 offices across the ** and we continue to grow by providing a good quality service. **********'s signed agreement " You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to White Knight *******. If for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge."  The agreement was signed on 6/26/24, the same day as the initial service.  On 7/12/2024 our office received an email stating "Hi, I tried to cancel but can't figure out how to."  This request was sent to our office 17 days after the initial service.  The agreement had clearly been executed at that time.  ****** was given a $300 discount on the initial service, per the agreement, because the account was closed prior to the end of the agreement, that amount is now due.  Additionally, when ****** contacted our office to close the account, it was for financial reasons, not because of the reasons stated in this complaint.  As to the "spots" that anther company pointed out that we "missed".  We offer a service guarantee that we will come out and fix any pest issues free of charge between regular services.  ****** did not use any free reservices.  It is our determination that WKPC acted in good faith and the discount that was given on the initial is still due. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company does not complete the co treated services. Talked to customer service and told them nobody shows up to and that I wanted cancel the service. **** got real angry and started yelling. She tried to say that I had a contract and had to finish it. I said your company has not held up its end of the contract and she hung up on me.

  

  Business response

  09/04/2024

  This complaint is resolved.  

  Customer response

  09/18/2024

  Complaint: 22140078
  
  I am rejecting this response because:
  White Knight installed permanent led lighting (Everlights) on my house last winter. The lights have already quit working and I cannot get anyone to come service them. White Knight promised that they would come out and service the lights if I had any issues. I have made several requests for service, but no one has ever come out.
  Regards,
  
  ***********************

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  White Knight Pest Control is charging me in the amount of $119.06 for a less than 30 day notice on a 12 month agreement where services were first rendered on 9/15/2023. I called 8/12/2024 to cancel my services because the services were not effective, and I still had issues with certain bugs. After informing multiple services technicians of these issues and not receiving any additional solutions; I decided to cancel. I spoke to ****** the Service Manager to execute the cancellation and was only met with multiple offers to retain my services. After repeating the reasons for leaving 5 MORE times, she became difficult. I will NEVER utilize their services in the future nor will I recommend them. I shouldn't have to pay a charge when I'm clearly 12 months within my initial services. They are gouging customers for money and if great customer service was a priority then it would be part of the service technicians protocol to offer other solutions when they are addressed with the same bug issues. I would like this company to remove the less that 30 day charge because it falls within the 12 month period when services were rendered. Because a completion date was never provided it then assumed that the 12 months starts 12 months from 1rst service date which was 9/15/2023.

  

  Business response

  09/04/2024

  Per the attached signed agreement, " Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written
  notice."  Additionally, the last contracted service on this account was completed on 6/5/2024, per the agreement, unless the customer provides 30 day written notice to close the account, the service will continue on a month to month basis.  On 8/12/2024 Ms. ***** received notice from our office that we would be out to treat her home the following day.  Ms. ***** then contacted our office to close her account.  She was advised at that time that she would need to provide 30 day written notice.  This was explained to Ms. ***** in detail by the manager of the cancelation department.  It is our determination that 30 day written notice was not provided and the fee that was assessed as a result is valid.  No refund is due to the customer.

  

  Business response

  09/04/2024

  Per the attached signed agreement, " Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written
  notice."  Additionally, the last contracted service on this account was completed on 6/5/2024, per the agreement, unless the customer provides 30 day written notice to close the account, the service will continue on a month to month basis.  On 8/12/2024 Ms. ***** received notice from our office that we would be out to treat her home the following day.  Ms. ***** then contacted our office to close her account.  She was advised at that time that she would need to provide 30 day written notice.  This was explained to Ms. ***** in detail by the manager of the cancelation department.  It is our determination that 30 day written notice was not provided and the fee that was assessed as a result is valid.  No refund is due to the customer.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had one of White Knights sells **** knock at my door and tell me that they would remove all spider webs above window seals all around the house. They would spray the roof overhang and they would spray perimeter of the house front back and yard. He said they take about ***** min at each job and charged $69 for the first time as their promotional price. When the technician came out he was here for about 10min. When I asked if the backyard was done he said yes. Upon reviewing my security cameras the back yard perimeter was not completed. The perimeter of my front yard was also not completed. I called someone that same day to ***ort this and let them know that they did not complete their part in the service that was agreed on. I received a call a month later about my cancelation request. I missed the call but called right back. I was transferred to a customer service *** that did not seam to understand that the job from the original service agreement was not completed. She proceed to tell me that technicians are human so I should give white knight the opportunity to make this right. I told her multiple time that I would just want to cancel. I am now being charged $330 for cancelation fee when the job was never completed. I wish I would have recorded the entire conversation because the lack of professionalism from this company customer ***resentative is unheard of. However with the amount of complaints I see now looks like this is normal. Please dont get scammed like I did and take your business elsewhere . I have emailed their team in hopes of coming to an agreement before taking legal action. I will not pay that amount for service that was not completed. Terms and conditions are between two parties, this company does not have the right to violate their own terms an conditions.

  

  Business response

  09/04/2024

  This issue has been resolved

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