Complaints
This profile includes complaints for Ja-Mar Roofing & Sheet Metal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roofers put "new" roof on with "new" decking that has just as many holes as the old. The roofers flicked cigarette butts into my attic and my attic is COVERED in particle board and nails. I need them to replace the roof and decking, yet again, with a different crew, that crew is not to step into this property, and I need them to **** out and replace the insulation in the attic, since it is riddled with nails and shards of decking. I do rent but this is not an inconvenience to the landlord, it is an inconvenience to me. They ruined the sod that I paid for, they ruined my daughter's tire, they left boxes of leftover supplies right in my walk way that I tripped over. They're lucky I didn't break my neck.
Business Response
Date: 11/27/2023
Hello *******************,
We are scheduled to meet with you this afternoon to address these issues on your project. It's my objective to make sure that everything is handles to your satisfaction.
Sincerely,
***** Phillips
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