Complaints

This profile includes complaints for Burleson Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Burleson Nissan

  300 N. Burleson Blvd. Burleson, TX 76028

• 

  Burleson Nissan

  300 N Burleson Blvd Burleson, TX 76028-4313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Burleson Nissan on February 22 of 2025 to cancel a service contract due to a sale of a vehicle I mailed a letter on March 10 2025 requesting the refund I never received any acknowledgment on March 18 I reviewed with ******* ******** the finance manager Inform me it was in the process March ************************************************************************* office and would reach out to me on Monday which I never heard anything back I continued to reach out now speaking to **** Bunkeron 4/2/25 the sales manager informed me would it resolved and still nothing has been resolved or no one ever recall me back.

  Business Response

  Date: 04/07/2025

  Mr. *****,

  I want to sincerely apologize that no one reached out to you sooner regarding the status of your cancellation and refund. After a product is cancelled, it can take up to 60 days for us to receive the refund from ****
  We just received the refund, and Ill be issuing a check to you today.
  If you have any questions or need further assistance, please dont hesitate to reach out to me directly. Im here to help.

  ******* ********

  Owner Loyalty Manager

  ************

  **************************************************************

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  De ***** ******* *****

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Certified used car from the Nissan Dealership on 09/14/2024. It had 1133 miles on it, carfax clean, I was given a full inspection report on the car, and was given full warranties. Car currently has 2325 miles on it. On 11/12/2024 my daughter had a small no fault fender ******, the other drivers insurance was covering damages. Took car to the collision center (Crash Champions) 11/26/2024. A few days later we were contacted that they were unable to repair the car and it would have to be moved (towed due to it being partially disassembled) due to the extensive prior damage they would be unable to repair. Contacted Nissan, they had the car towed to Silver Linings collision center. As of today (12/30/2024) I received the update that the insurance adjuster would be going there to determine old damage from new for the insurance claim. They discovered even more old damage, to include roof drooping indicating frame damage had also occurred. Both collision companies have stated that the car should not have been sold, it was easy to discover the car had been in a prior collision that was not minor with even a basic inspection, as this was a certified used everything should have been discovered with the required in depth inspection that should have been performed (also proving the inspection report given with the car was fraudulent), and that they would have never recommended a young adult ever drive this car (both companies stating it was unsafe for an inexperienced driver, that maybe an experienced drive would have been able to handle situations if/when one occurred due to the condition the car was in).The sell of this car was completely illegal. We choose to spend more and get a slightly used CERTIFIED car to ensure the safety of our child, others in the car/road, and dependability of Nissan vehicles. Due to negligence of the dealership none of the expectations were meet.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in because car was smoking out the exhaust on Nov. 14, 2022 . They called me 3 weeks later and said it had a blown head gasket and would get me a quote to fix it and called me the following day and said it did not have a blown head gasket that they needed to breakdown the motor to see the problem and that would be $ 575. and it would take about 3 days, and I gave them the go ahead. They called me 2 days later and said that it needed a new motor due to carbon buildup from lack of maintenance (which was a lie because I kept up my maintenance) and my warranty claim was denied and it would cost $8600. for a used motor. So I called my warranty and they said they didn't deny my claim, they told them to break down the motor so they could see more because they didn't believe that was the problem and to call them back when that is done. I was told that 's what I paid the $575. for. So I called the dealership and told them what they told me and they said that it would cost me another $1000. to do what they wanted, so on Dec. 13, 2022 I just told them to put my car back together and I would pick it up and take it for a 2nd opinion . I took it to 2 other mechanics and they told me that it needed the valve stem seals to be replaced because they were leaking That there was nothing wrong with the motor. So I called Burleson Nissan and told them and they told me that they didn't do internal work, so I called my *************** and the said that my warranty would cover the valve stem seals to be replaced. I paid Burleson Nissan $594,97 plus $600. for a rent car ,for them to do nothing to my car, not even give me the right diagnoses. I feel they should have to pay me back for everything. They didn't do what I was told they were going to do and then didn't find out what was causing the problem. Burleson Nissan 300 N Burleson Blvd.Burleson ,**. ***** ************ Customer name:************************* ***************************************************Burleson, **. ***** ************ Invoice #******

  Business Response

  Date: 03/09/2023

  On November 14, 2022 **************** brought our vehicle to our dealership because her vehicle was smoking, running rough and would not kick into gear. We then verified her concern and checked for any stored codes that may give us an idea of what the issue could be. There were no stored codes. We reached out to her warranty company and they stated that we would need to breakdown the motor to see more before they could make a decision as to if they would cover a repair or not. We contacted **************** and she approved the breakdown for $575.00. During the breakdown we found carbon build up and sludge starting to build up. We did a compression test and found very high compression readings due to the carbon build up. These issues are normally associated with lack of maintenance on a vehicle. When asked *************** said that she always completed the maintenance on her vehicle but was unable to provide us with those documents. Since the maintenance was not done at our dealership we have no records to send to the warranty company. The additional $1,000 that we told **************** it would be was to do a complete engine breakdown to see exactly what the issue was as requested by her warranty company. I am unsure of the other mechanics that she took her vehicle to after leaving our service department but we had a Nissan Master Technician working on her vehicle. Our ****************** have to go through more training than most mechanics go through to ensure that they know the ins and outs of all concerns with every Nissan vehicle. Having her vehicle looked at and fixed at another shop is her right but what she was charged for was for her warranty company to decide if it was an issue they would cover or not. She agreed to that charge then when she didn't like the answer we got from her warranty company she decided to take it elsewhere to be repaired. We also told **************** that we didn't have a rental vehicle that she could use since all of ours were loaned out. She made the decision to get the rental car from somewhere else and therefore made the decision to pay for the rental car before seeing if her warranty company would cover a rental or not. Due to the circumstances that have occurred we are unwilling to refund **************** for the work that we completed that she agreed to. 

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 INFINITY QX80 from this dealership for a little over $39,000.00 cash on 06/28/2022. I decided to sell because it didnt make a good farm or fishing truck. I had it sold to Autonation ********* but lost the deal because Burleson Nissan could not produce a clear title. I go to ***** DMV ********** ** to see if they could help me get a title. They told me to contact ******************************** because the state had put a hold on title. ******************************** told me that ***** ************************ was investigating because of irregularities. I am totally disappointed and would like my money back because they should not be selling vehicles without clear titles. An attorney is asking $3500.00 to take this up and that would be even more inconvenience and money out of my pockets. This is unacceptable considering I trusted in this business to do the right thing. This is OCTOBER and cannot possibly be legal.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought the Nissan Armada they told me 1. it had 5 miles on it and the buying paperwork reflected as much. It had over ***** miles we didnt notice till we got home.2. They said it was brand new when it was a demo and their paperwork said it was new.3. When we requested leather seating all around from the factory they said they could do that but when stitching and backboards started coming undone they said it was the third party problem. Not factory leather seats after all. 4. When we were waiting to get fuel pump recall fix they Never called us to tell us parts were in after waiting several weeks later, I had to call. 5. They said they would have loaner or rental for me since this is third time getting leather issues fixed now service department is saying they cant do that either.When I called Nissan ************ they said each franchise handles business their own way and they are not responsible for complaints. Please help make them stop treating disabled Marine veterans this way. I cant be the only one that is a victim of their poor work ethic and business practice.********************************* **************

  Business Response

  Date: 05/13/2022

  Customer purchased this vehicle in 2021. Customer knew the vehicle didn't have leather when they purchased it and that it was going to be aftermarket leather that was going to be put in. We fixed the mileage last year and offered to let the customer out of the deal. They decided to keep their current contract on the vehicle. They currently have an open recall and we had to order the parts for that as well as a drivers side seat back. We have those parts in and have spoke to the customer and he is supposed to bring the vehicle in on Tuesday. We are happy to look at trading him out of his current vehicle but we don't have any Armada's on the lot at the moment. 

  Customer Answer

  Date: 05/16/2022

  Complaint: 17199060
  
  I am rejecting this response because:
  They never offered to let us out of the deal AT ALL or we would have. We were very upset. Are they offering to give us the same amount of trade in equity on this Armada as we had on our GMC trade in?
  Regards,
  
  *********************************