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Business Profile

Used Car Dealers

Family Toyota of Burleson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle in 2021. A 2019 ***** impala that came with GAP and other warranties. My car was refinanced then paid off then totaled. My insurance paid the car off completely and I asked for a refund of my gap insurance and got the run around I have still not received my refund back for that policy.

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Toyota Camry from the Toyota of Burleson in March of 2021(NEW). During the price negotiation, I asked about including an 8 year extended warranty. I was quoted a price of $800-$900. In late 2022, I had a minor issue with operation of horn using the remote. My Toyota is still covered under the Toyota standard 3 year warranty. I fixed the remote myself. When I was looking for the warranty language, I realized the extended warranty inadvertently was not included per my request. I contacted the dealer and asked that the dealer add the extended warranty. The dealer quoted me a price of $1400. I refused. I have been buying Toyota for the past 40 years and have always purchased the extended warranty, but have never used it. Looking true the sales documents, I have found paper work for transfer and inspections of this vehicle from the flood prone area of *****. Although I have had no problems with this vehicle ( only ****** miles on it), I believe the dealership knew this and purposely excluded the warranty. I will consider the matter resolved, if the dealer sell me the extended warranty for the quoted price of $800-$900.

  • Initial Complaint

    Date:10/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had searched the toyota.com for their current inventory of 4Runners. The Family Toyota of Burleson had a 2021 4Runner SR5 Premium 4X4 with 0 miles listed for $39,995. When I contacted the dealer via email about the vehicle, the sales manager ***************************** sent me an email stating that the vehicle was recently sold and stated they had 4Runners identical in features and specifications. The three vehicles he sent me were for about the similar price but all had 30K mile or higher on them. I believe that the dealership is engaging in illegal business practices by listing vehicles at a great price that are none existent at the dealership to lure people in and once they contact them to inquire and tell them it just recently sold but they have similar vehicles, but the similar vehicles are no where comparable to the original vehicle that was inquired about.

  • Initial Complaint

    Date:06/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2009 Toyota RAV4 in for recall repairs on 1/12/22 after 3 hours they came out and said Toyota required a tuneup, radiator flush, transmission flush and my brake fluid was like a black paste. They convinced me to get it financed since I said I didnt have $1000 to get it all done, so after another 3 hours I received my car to drive home within 5 miles my car backfired 1 time, then drove fine. The mileage at that time was ******* and I was told everything they did that day had ****** mile warranty. On 3/16/22 I left my house at 6am and in less than 2 miles all my gauges and dashboard lights were going crazy and my temperature gauge went from cold to hot then straight back to cold and my engine light was on, so I stayed in town to get my car checked out. My mechanic checked with the meter and said it was my 3 cylinder I showed him my paperwork and he told me to take it back to Toyota. 3/17/22 I returned and they had my car for 5 1/2 hours to come out and tell me I had a blown head gasket and it was going to cost me the upper end of $6000 to fix it but my warranty would cover $2000 I told them no because I didnt have water in my oil or vice versa and when you have a blown head gasket you hear your car **** and blow air. Three days later my car started to get hot I pulled over before it actually did and called my brother to help me, he opened my hood and asked me who had been working on my car and the top radiator hose was blown off from the motor I told him Toyota was the only one that has worked on my car. He fixed it, I called Toyota 3 times because their mechanic didnt check and make sure he tightened everything down, Ive gotten no response to the 3 calls and if he forgot to tighten that hose down what else might he have forgotten to do. Im scared to drive my car now Im an disabled senior citizen I feel like Ive been taken advantage of because Im an old woman I have Drs. Appts. I cant afford to just by a new car because they messed mine up.

Family Toyota of Burleson is NOT a BBB Accredited Business.

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