Complaints

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I hired Texas strong renovations ***************** to do renovations on my property. Replace 116' of privacy fence, put in 2 new gated (3' swing & 5' swing) cut out & remove a 8'x13' section of deck, replace with a step dowm 6" raise width of deck 8', build a 3' step 6" raise in front of deck, Take up needed boards to reinforce corner of deck by foundation, install extra support to help strengthen deck, fix ant rot, power wash and stain, sand needed areas. Install new ceiling under deck roofing, replace 6 vinyl siding pieces. I wa given a contract Total price $16,074 contract date is 29 Aug 2022 signed by myself and *****************. He required half of the money down to start the project. I wrote him a check for $8,037 on 7 Sep 2022 Check # *** and he gave me a receipt He hasn't done any work or even started on the project, I have text evidence on my phone where he primised to have the project done by Thanksgiving, then xmas. He said then that he would get my money back to me if he couldn't get my project done. Today isJan 21 2023 and I have not gotten my money back. He keeps lieing to me. I need help, my wife and I are Disabled Veterans and we need our money back so we will be able to hire someone else.

  Business response

  01/28/2023

  Please see the attached response letter.

  Customer response

  02/08/2023

  Complaint: 18880943
  
  I am rejecting this response because:

  This is *********************************** from *******************************************************. Yesterday the 7th of Feb has been 5 months

  since I Gave ***************** My deposit Check for $8,037. I have been call him and leaving messages about him bringing

  me my money. He is not responding to my call or messages. I need my money. I have all his texts to me from August 29th 2022 to Jan 21st 2023 on my phone. I even wrote them out on a paper. He has completely stopped answering my texts and

  not returning my phone calls at all. the text show all the times that he has lied to me and my wife since Aug 29, 2022. I have

  the original receipt that he gave me and the original quote that he gave me.His telephone number that I have been leaving messages is ************. If you can please help us, and can you send me another copy of the report, I accidently trashed it on my computer.

  
  
  Regards,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩