We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Xtreme Collision Repair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Xtreme Collision Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Xtreme Collision Repair, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was recently in a car accident driving my car. We pursued the other's person insurance carrier for the damage. We were advised to take the car to Xtreme Collision Repair for an estimate. The accident occurred in ***** and I reside in ******, so my son (***************************) is coordinating the repairs. ****** insurance informed us that the car would be towed to the repair shop for an estimate. Once the car was there my son received a call from the repair shop advising a check was mailed and it should be brought to the shop. My son provided the check to the repair shop in the amount of $3000.00. Upon receiving payment the repair stated the estimate would be $21000.00 for a 2015 ****** Camry with over ******* miles. ********************* totaled the car and now the repair shop is refusing to return the payment. I'm disgusted at how this repair shop conducts business. Always promising me a call back but never actually returning any of my calls! Also, trying to take advantage of my 23 year old son is LOW. I want a full refund.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this matter to our attention. We sincerely apologize for any frustration and inconvenience you and your son have experienced.

      Upon receiving your vehicle, we conducted a thorough assessment and determined that the estimated repair cost would be $21,000.00, due to the extent of the damage. We understand this is significantly higher than the initial payment of $3,000 received from the insurance company, which was applied toward the outstanding balance of $6,005.00.  Once the insurance company deemed the vehicle a total loss, they should have provided next steps for settlement options and paid out any fees owed to the shop for work done. Unfortunately, this wasn't able to take place since the vehicle was unlawfully towed out.

      We apologize for the delay in communication and any distress this may have caused. We are committed to ensuring our team improves our communication practices to prevent such occurrences in the future.
      Once again, we apologize for the inconvenience but this could have been avoided if the total loss process was carried out and the vehicle not towed away with an outstanding bill.


      Sincerely,
      ***********************
      Xtreme Collision Repair

      ***********************
      Xtreme Collision Repair
      ******************************************************************************
      ************ ofc
      ************ fax
      ************ extn 1331 dir
      www.xtremecollision.com

    Xtreme Collision Repair, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.