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Business Profile

Garage Door Repair

1st Rate Garage Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

This profile includes complaints for 1st Rate Garage Doors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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1st Rate Garage Doors, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a full garage door from 1st Rate / The garage door 3 months ago and paid $1800 in May. They replaced a 2 car garage door and replaced a motor in which my son purchased and they installed. Thursday 08/01/24 I'd arrived home and opened my garage, the wire snapped, causing the rollers to come off track and several fell off,the weight of the garage came down hard on impact and damaged the rods and now the garage will not close. I have called the company several time, they are refusing to repair, because they are saying its out of warranty and then they came back and said I did something to cause it to snap and it my fault! They gave me the run around and wouldn't fix my garage door Yes, I do have the invoice. On Friday they sent out some tech to fix they garage, but they refused because they said I would have to pay because my warranty expired and it was pasted 3 months. The guys left without fixing the garage and when I called them asking to speak with someone about this issue on Friday, I was told to call back on Monday 08/5. The mistreatment was horrible. I had to call another company to come out and fix my garage. On Tuesday they tried to send out a Technician at that point because they way I was treated as a customer, they were told they the ********************** was fixed. Do Not use this company! They do not care about you as a client! They were nice when I purchased the garage, but in 3 months it fell apart like trash and then they refused to honor the warranty on the invoice and tried to blame me for it! They are rude and uncaring!

    1st Rate Garage Doors, LLC is NOT a BBB Accredited Business.

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