ComplaintsforVan Hyundai

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 21st, I brought my 2015 Hyundai Veloster Turbo in for service because of an engine ticking noise. Upon my appointment, I filled out on their application that the noise occurs after 2.5k RPM. Upon arrival, I was greeted and promptly attended. They took my car to service and I approved the diagnosis. After communication with ******, they stated that the engine knocking noise was the high pressure fuel injectors, which I thought was weird because injectors usually do not sound like that, but was okay with what they said. The technicians also noted that my vehicle had no oil, which was concerning because I had to put 2qt of oil in the motor to help with the oil level that has been burned off. They even noted that their has been a lack of maintenance on my vehicle, which was subsequently sent to the warranty company. Therefore, they declined my claim initially, I had to prove to the warranty company that maintenance was done even prior to the needed dates/mileage, which I did and have proof. They noted that the fuel pump needed to be replaced and I approved its replacement. One big discrepancy the warranty company ************************ had was that they were charging me $150 over the dealership listed price for the part, so I had to pay $250, which included my $100 deductible. Upon pickup on the 29th, I picked up my car and they did not go over any of the service recommendations nor the details of the diagnosis. Once I entered the car and reved it to see if the noise was still there, it was. I told the advisor that the original problem was not resolved and I want it fixed. They charged me another diagnosis fee and submitted a subsequent claim and could not file it on the same existing ticket. Throughout this time, a new advisor, *****, was handling the case and was somewhat helpful in communication. Following the first diagnosis, which was not sufficient in explanation (they said it COULD be a connecting rod) the warrant required an oil pressure test, I okayed

  Business response

  08/19/2024

  Tech diagnosed as needing a fuel pump, which extended warranty approved repair which took care of the ticking concern. Technician also notated several recommendations, including an oil change due to no oil on dip stick and no oil change sticker to address engine knocking noise. All recommendations were presented and declined by customer. . See RO ******** outage repair order and RO ****** CDK repair order written once system was up and running on 6/29)

  As customer was leaving they heard a knocking sound which we explained could be due to the engine having no oil but we could not confirm since recommend oil change was denied.
  RO ****** was written up. Customer approved oil change and  diagnosis which wound up as needing an engine due to probable lack of maintenance/burning oil(Customer stated he was having to add oil). Submitted request to extended warranty which requested an engine tear down(at customers expense) to determine engine failure before approval would be given for engine replacement. Customer declined authorization for engine tear down, which in turn extended warranty denied claim.

   

  Customer response

  08/23/2024

  I am rejecting this response because:  I am in the process of having another mechanic shop come up with a diagnosis on what the failure point is. I will submit the final report from them once obtained and will proceed with this claim. I would also like to add in my response that I was unable to add all additional details related to my claim. Aside from the potential misdiagnoses, the response and character of the service manager was unacceptable and should have proper action taken. For reference, to curse at a customer and state "What story do you guys want me to make up." is not what should ever be done no matter the circumstances. Persistency on our behalf was only performed because of insufficient results and explanations on Van Hyundai's services. The customer reserves the right for an explanation of charges and any related questions or concerns.

  Business response

  08/26/2024

  Dealer understands if client chose to seek other mechanic's opinion on the vehicle. 

  Thank you.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 06/06/24 I entered Van Hyundai already pre-approved with my own financing. I strictly asked the sale manager **** not to run my credit through any other finance companies, I am happy with ****************** and the rate that they're giving me. He okay, if you don't want us to run your credit through any other banks, we won't. When I went into ****** office the finance manager, he offered me an extended warranty for $3880. I declined. He asked, if I can get you this warranty at the employee discount rate, which is half, would you be interested. Is said yes. He left the office and came back and it was approved, $1,940. He had me consent to electronic signature on a tablet. He then printed the paperwork, folded and placed it in an envelope. Two days later I was reviewing the contract and noticed that he charged me the full $3880 for the warranty. I phoned his office and left massages, and never got to speak with him again. I sent an email to Mr. ********* the general manager and ****. I had not taken possession of the vehicle. I stated that I would not be taking possession of the vehicle and that I was contacting ****************** to let them know and not to send the check. I got a call from a ************** *******, ******** is the Sales Director. He actually ran my credit through 4 different banks. I took a 10 point hit on my credit score. When I stated that **** attached my signature to a different agreement, the warranty was suppose to be half of the $3880.00. He stated, the warranty is actually $4500, I discounted it. I replied, **** never mentioned $4500, so you telling me that now means nothing. I said, we don't have a deal. He apologized for running my credit and offered me a gift card. I said no, but I gave you a $1760 cash down payment. Give me $300 cash back and we have a deal. He said, let me get the check signed off on. On 06/12 I picked up the vehicle and Mr. ******* presented me with a $300 check. The check returned unpaid.

  Business response

  07/08/2024

  dealer will issue a replacement check in the amount of $300 to client upon verification of returned check.

  Thank you.

  Customer response

  07/08/2024

  I am rejecting this response because:   Van Hyundai commits fraudulent business practices.  The maliciously presented me a $300 check.  They can now only pay the $300 with guaranteed funds.  Acceptable funds are cash, money order or cashier's check.  Thanks!

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Certified Preowned 2022 Hyundai ****** Hybrid with ****** miles from Van Hyundai. The dealer provided me with ****** with guarantee no wreck/damages as I requested it. Then a few month later, I started to have issues with the car. So it's still under Factory warranty and I took it to the dealer for service. Meanwhile, I discover that this car has been wrecked/damage and repainted. The trunk/missing *************** logo, bumper, gas tank panel side and the passenger side has been damaged and painted. I have pictures of all the areas that has been repaired and the guarantee Carfax documents. If you go to Van Hyundai website today, their selling a wreck car as Certified Preowned Car. A 2024 Grey Elantra with ***** miles has been wrecked/damaged and selling as Hyundai Certified Preowned Car. The term "Hyundai Certified Preowned Car" means almost new and no wreck or damages. Van Hyundai has been committing auto fraud by repairing these wreck car and selling them as Hyundai Certified Preowned Car. I have all the pictures and documents.

  Business response

  07/08/2024

  Attached is the Used Vehicle CARFAX Disclosure signed by the Customer. In the acknowledgment, the Customer acknowledges that CARFAX "may not show all history of repairs, damage, or other problems."   Additionally, customer acknowledges their  right to have the vehicle inspected by an independent mechanic prior to purchase.   The vehicle was subject to a detailed pre-certification inspection process.  The dealership found no evidence of prior wreck during that process and does not believe any such wreck occurred. 

  Customer response

  07/08/2024

  I am rejecting this response because:  Van Hyundai is committing auto fraud.  The Used Vehicle Carfax disclosure says "sold as is," damages etc. but on the Carfax it guaranteed no damages etc.  Van Hyundai advertised the car as "Hyundai Certified Pre-owned" as on the Carfax report. The General Manager of Van Hyundai told me last week that the car trunk was repaired and painted.  The dealer did not shared that information and provided false information regarding the car when we purchased the car.  Also the gas tank panel and passenger door was repaired and painted.  This wasn't just a minor cosmetic repair on the car. The dealer had a "major" repair on the trunk, bumper, gas tank panel and the passenger door.  If Van Hyundai didn't advertised the car as "Hyundai Certified Pre-owned," then I can understand the term as "sold as is."  But Van Hyundai knowingly and fraudulently sold the car with it's prior damaged records.  This car had ****** miles and it was "Hyundai Certified Pre-owned."  This means almost new, all factory warranty and no damages/repairs. I don't expect the car be in perfect/scratch less, but there were major repairs/painting done.   I request that Van Hyundai should take this car back for auto fraud.  This is not a good way to do business and make a living.  

  Business response

  07/16/2024

  Certified Preowned ("***") does not mean the vehicle has never had any repairs performed.  Instead, the *** designation reflects the fact that the vehicle is subject to an extensive pre-sale inspection and meets all of Hyundai's criteria for the designation. The *** inspection is attached here. With regard to the trunk, it required cosmetic repairs.  Photos attached reflecting some paint chipping on the trunk and crack in the taillight.  These were repaired prior to sale.   The dealership does not have any record of gas tank panel damage or repairs. 

   

   

  Customer response

  07/16/2024

  I am rejecting this response because:   I read the Van Hyundai response and disagree regrading my damaged/repaired car.  First: Van Hyundai says the *** designation reflects the fact that the vehicle is subject to an "extensive" pre-sale inspection and meets all of Hyundai's criteria for the designation.  Then how did Van Hyundai missed/overlooked the bumper, gas tank panel and the passenger side door damages/repairs?  Second:  When we purchased the car, we asked about damages, repairs and if the car has been repainted.  The salesman and the sales manager told us that the car is "Hyundai ***"  (Hyundai Certified Preowned Car).  So we asked the salesman/manager for the Carfax.  Why didn't they disclose the damaged/repainted trunk when asked? Why provide false information regarding the car and not disclosing it.  This was more than just an cosmetic repairs. This car is NOT a  "Hyundai ***"  (Hyundai Certified Preowned Car) with all these damages and repairs (Trunk, bumper gas tank panel and the passenger side door).  This is clearly "Auto Fraud!"     

  Customer response

  07/16/2024

  I want to add this statement by the Van Hyundai general manager.  ********* ******** told me that I (customer) repaired the trunk and forgot to add the ****** / Hybrid logo. But now Van Hyundai is admitting the trunk repairs & letting out some of their lies.  BBB needs to ask them who repaired/painted the bumper, gas tank panel and the passenger side door.  Why Van Hyundai didn't disclose the damages/repaired trunk to the customer when it was asked.

  Customer response

  07/17/2024

  Van Hyundai sent a picture of the trunk before repairing and repainting.  How do we know that's my(customer) car?  The picture of the trunk could be anybody's car.  There is probably thousands of white ****** in ******  Van Hyundai claims that the "Hyundai Certified Preowned Cars" goes through extensive pre-sale inspections. But they have no idea about the bumper, gas tank panel and the passenger side door being damaged/repaired/repainted?

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This dealership sold me a car that is faulty. The car completely shuts off in the middle of traffic and its a hassle to turn it back on (transmission and engine problems).They put me into a car with -$12,000 in equity, put 15 inquiries on my credit report without my authorization and closed a deal with a bank I was not even aware, they informed me the name of the bank when the deal was closed and accepted without even asking me if I wanted to do business with such bank or lender. These people are financial predators!!!!

  Business response

  03/06/2024

  Client was here in person and signed contract and all other docs at time of purchase. I'm confident client was aware of all terms of the contract . Ms ****** did also purchased a warranty that would cover her vehicle should a need arise. I advise she brings the vehicle to dealer for warranty repairs. Also, if she's currently not within dealer's radius, her warranty is Valid at any ASC certified shop or mostly any Jeep dealership. I have called and left message for Ms ****** to reach back out to me.

   

  Thank you.

  Business response

  03/08/2024

  Client was here in person and signed contract and all other docs at time of purchase. I'm confident client was aware of all terms of the contract . Ms ****** did also purchased a warranty that would cover her vehicle should a need arise. I advise she brings the vehicle to dealer for warranty repairs. Also, if she's currently not within dealer's radius, her warranty is Valid at any ASC certified shop or mostly any Jeep dealership. I have called and left message for Ms ****** to reach back out to me.

   

  Thank you.

  Customer response

  03/08/2024

  I am rejecting this response because:   
  14 inquiries were made to my credit report. Banks were switched without notice, I am left with a $-12000 in Equity without even explanation.

  This business does not care about their customers and would pull out anything to close a deal and leave clients with major debts in minus equities.

  This business does not act in compliance for the best of the client. This business is the closest thing to a licensed to do fraud business.

  Business response

  03/12/2024

  negative equity is not determined by dealer but value of vehicle in relation to amount owed. 

  We submitted client total of 5 lenders and only one came back with an approval. We did not submit client to 12 lenders as she claimed and did not switch lenders either as there was only one approval to work with. 

  Again, client is well aware of her lender and we have signed documentations supporting that. 

  Lastly, if there are issues with vehicle, kindly bring to dealer and we'll look into it. 

  Thank you.

  Customer response

  03/12/2024

  I am rejecting this response because:   

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wife brought in her car 6 weeks ago. was at the dealership 3 weeks even though they said parts would be over nighted. Was told her car needed Fuel related items. So the High pressure fuel rail and all injectors were replaced as well as a new fuel pump. Service rep added a complete fuel system clean out on estimate. Everything was replaced. we asked about it and the removed it from the bill after the Service head tech came out to explain why it needed it. I explained that everything was replaced why would you do that service? He wasn't sure either. Van removed the charge. Great!! 2 days later the check engine light comes on and my wife calls the dealership. She was told Service guy would call back. We are on week 3 of no call back. She has called multiple times with no response from VAN. We spent Over 6 thousand dollar.

  Business response

  03/06/2024

  Vehicle was fixed for initial diagnosis of fuel injector whereby all injectors were replaced. vehicle was tested and ready for delivery. Subsequently, client brought vehicle back with an engine light whereby the new cause is a catalytic converter which is a completely different from initial cause (fuel injector). There were no indication of a bad catalytic converter on initial diagnosis. We tried explaining this to client and also express to him that this is a vehcile with 111k miles on it. he decided to take his vehicle eslewhere. I have attached a picture of both intial diag and new diag.

   

  Thank you.

  Business response

  03/08/2024

  Vehicle was fixed for initial diagnosis of fuel injector whereby all injectors were replaced. vehicle was tested and ready for delivery. Subsequently, client brought vehicle back with an engine light whereby the new cause is a catalytic converter which is a completely different from initial cause (fuel injector). There were no indication of a bad catalytic converter on initial diagnosis. We tried explaining this to client and also express to him that this is a vehcile with 111k miles on it. he decided to take his vehicle eslewhere. I have attached a picture of both intial diag and new diag.

   

  Thank you.

   

  Attachments:

  initial diag.png new diag.png

  
  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 20 year old son bought his first car from Van Hyundai on 10/30/23 (2016 Camaro, ***** **). He wanted to return with family to purchase, but felt pressured by the salesman to sign for the car before leaving. He went back with family later that day to co-sign and the dealer was unwilling to negotiate anything and Co-signer was only allowed to lower interest rate. Dealer kept the car to replace 4 tires, change tint and fix an airbag sensor (unfortunately verbal from salesman, not in writing). On 11/11/23 and us calling, they said he could pick up car and bring it back when parts came in. After 4 days the check engine light came on and was driving weird. ******** said they would check it when it was brought back for repairs. First of Dec we were told they had the parts and brought it back. ******** said they would check the other problems. Got the car back 12/30/23 (they sent it to a ***** dealer for repairs), tint not done, only 2 tires changed (not new and sensors not working) and now there was damage on the driver side door. Salesman said repair center was closed and to take the car until he could schedule repair to the door. Also said everything on the car looked fine(engine/transmission). Been calling 1-2 times a week to get the door fixed and car still not running good. ******** said they thought damage was from ***** dealer and were arguing with them for repairs. Still not commenting on the other issues. 2/7/24 could no longer drive. A repair shop said the trans fluid was very dark indicating it has had a problem for a while and that the trans needed replacing. After a week of calling, spoke to a manager. He said to tow the car to them to see what they could do. Towed 2/15. Mngr never called. 2/26 got a text with quote of $10,600 to replace trans. They are not willing to help when they knew something was wrong with the trans. Not willing to repair door damage while in their possession. And now they want $200 for diagnosis we were never informed of.

  Business response

  03/12/2024

  At time of purchase, there was nothing in writing indicating door ding repairs. Dealer did inspect vehicle prior to delivery and there were know transmission codes or issues know to dealer at the time. Vehicle had 81k miles at time of purchase and was sold AS-IS. 

  Client did Purchase an extended warranty at time of purchase which was later cancelled by client less than 2 months, reason being "it wasn't needed".  The cancelled warranty would have covered the transmission if it was still effective. ****** is willing to work with client to trade them out into another vehicle. 

  Thank you.

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dealership sold me a car with a defective starter / computer. Also, the vehicle had an accident the dealership didnt fully disclose. The vehicles starting capability has been a problem since early on. The sales lady who sold the vehicle quit shortly after selling the vehicle for issues with management.

  Business response

  12/04/2023

  Client Purchased vehicle 08/05/2022 which is over a year ago. I looked up client's contact history and couldn't find any record of client bringing any issues to our attention earlier on. We do have a copy of carfax disclosure signed by client indicting disclosure of any prior incident on vehicle. However, this vehicle was sold without any mechanical or physical damage. Clinet may reach out to dealer to further discuss the issue. Thank you.

  Customer response

  12/07/2023

  I am rejecting this response because:   I just paid over $700 for a new starter that gave me issues soon after I purchased the vehiclethis doesnt include the weather strip missing on top of vehicle nor the tail gate strip that flew off while I was driving it (this was broken when sold but I couldnt see it because it was broken under the plastic tailgate strip. Regardless of when I purchased theres no way the starter should be bad within a year or even a little over. Plus, I did call Hyundai to get an appointment months ago and the appointment time they gave me was weeks out from when I called. They were not concerned in my opinion. Id like to be reimbursed for a faulty starter. 

  Business response

  12/11/2023

  Vehicle did not have starter issues at the time of sale nor within 30 days of delivery. All vehicles especially used are subject to wear and tear due to varieties of conditions. Dealer will not be responsible for the starter issue. Client did also decline a vehicle service contract that would have been beneficial in cases like this.

  Customer response

  12/12/2023

  Id like to know if Van Hyundai knew what the accident was in the past history? I asked but never got an answer.  ****** said minor accident. What report did Van Hyundai get when they acquired the truck? 

  Customer response

  12/14/2023

  Warranty would not have covered the starter. I checked it over. The warranties are known to just be an empty expense in the car industry. 

  Customer response

  12/18/2023

  I am rejecting this response because:   

  Id like to know if Van Hyundai knew what the accident was in the past history? I asked but never got an answer.  ****** said minor accident. What report did Van Hyundai get when they acquired the truck? 

  Warranty would not have covered the starter. I checked it over. The warranties are known to just be an empty expense in the car industry. 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from Van Hyundai on January 7th 2023. Less than 24 hours of having the car it wouldnt start. Only way I could get it to start was by shutting the door kind of hard or by having to get into the trunk and tap on the battery a couple times. After contacting the dealership and letting them know what was going on I brought my car back. 3 times actually. It took 3 times for them to fix the issue. Well here we are not even a year later and the same problem starts happening again but I havent been able to get an appointment with them because they say theyre booked out for a month. So I just been waiting. But on Monday afternoon as I was exiting the highway and making a right turn my car just completely shut off and I had no control over the breaks or gas or the steering wheel I was going right into a brick wall when all the sudden the car just snaps back into action and I was able to prevent myself from killing somebody else or myself. I immediately pulled over, shaking, crying, scared. I call Van Hyundai only to be put on hold and told that they cant help me till the 15th and if they helped me before then itd be a 2-3 day wait with no loaner vehicle provided. I said no thats not acceptable Ill need to be able to get to work still and considering it took 3 tries to get it right last time I doubt itll be quick or right this time either. They left me on hold waiting to speak to the manager whoever that is. Ended up being forwarded to the cashiers voicemail. Left a voicemail never got a word back. This is a serious danger issue and somebody is going to get killed if I do not get help IMMEDIATELY!!!!!

  Business response

  11/22/2023

  We did reach out to client on or around 11/8/2023 and have since took in the vehicle for warranty repairs. Client is currently in a loaner vehicle and we're in constant communication with her. 

  Customer response

  12/23/2023

  This complaint has not been resolved. I am not accepting their response. They had my car for over a month and when I finally got it back the check engine light was on which has never once been on since I have had the car. The technician has texted me and told me its just a small evap leak and thats fine to drive with??? Its not fine. I am leaving ****** today to go to ******** till the 27th and said to him Id be back at the dealership then. My registration is due next month and my car will not pass an inspection with a check engine light on. So if I need to make a whole new complaint on this matter I can and will but Id like this to actually be on the same complaint. I was wanting to respond and say that I was not satisfied with my response from them. But didnt know how to to reply. And by the way they said we are in constant communication with the customer thats not even true I had to physically go up there in person and beg for updates. Also I didnt get a piece of paper or an email sayin anything was done it hasnt even been added to my CarFax. So no this is not resolved and the business hasnt acted in good faith. 

  Customer response

  12/23/2023

  AND THERE IS NO WARRANTY ON MY CAR!!! So stating that they took my car in for warranty repairs is a little bit misleading and quite frankly NOT TRUE. 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First, I made an appointment for recall work, showed up, and they said they're too busy to do it.Fast forward several months. Made an appointment 4 weeks out for recall work. Came in waited 1.5 hours when the service person (***********************) came to get me to tell me that all 4 brake pads need to be replaced immediately and quoted $1,100. My car has ****** miles on it. I declined brake service. They guy pulled my car around and casually mentioned that they did NOT perform my recall work, AND he had to jump my car and the battery is bad too.Absolutely flabbergasted. Never had a problem with the battery and JUST had my car inspected with not a mention of the brakes. After all of this and two separate appointments, I never even got the recall work done. Get my car home and sure enough, it won't start. I'm POSITIVE they actually did something to it. Again, the car has ****** miles on it. I have not had a hint of an issue with the car ever. And it will not start since getting it back from them.

  Business response

  09/26/2023

  The ABS multi fuse recall was performed, the special-order AUX canister kit part did not come in and this was communicated to client. 
  we perform multi point inspection on vehicles and It did indicate the brake pads measured at 3mm. The front and rear were recommended at this early stage as well as brake flush. This was measured thru the rim as there was no tire rotation involved in this visit. Tire tread depths were good at 8 and 10 3/32 remaining. Battery terminals were marked ok but battery was marked as indicating failed test. Vehicle did need to be jump started for customer. We'll contact client once other recall parts arrive. 

  I have attached a copy of the inspection of brake pads and battery test which was also provided to client.

  Sincerely,

  ***********************************

  Customer response

  10/02/2023

  I am rejecting this response because:   

  The document attached by the business was not the document that I received from them. Attached is the document that I received from them,which confirms that my battery was fine according to their check. My car was started by the service person to pull it into their garage, their own attached paperwork says my battery was fine, and then when I refused brake service, all of a sudden, there was a problem with my battery.

  
  As for the brake service, I was told by Van Hyundai that my brake pads were in the red zone and needed to be fixed immediately. I have since taken my car to Brakes Plus and another Hyundai dealer and neither has suggested that I need new brake pads. Brakes Plus specifically confirmed the brake pads are fine.

  
  Again, I brought in a car with ****** miles on it with never a hint of problem with it for recall work (that was scheduled more than 4 weeks in advance) and was given back a car that would not start, $1100 of brake work recommended, and they did not even perform the recall work.

  
  Furthermore, I have specifically asked the service person to stop contacting me and he has refused (attached). They recommended over a thousand dollars of emergency services that were not needed, when I refused the "emergency" service all of a sudden my battery didn't work anymore (which again their own paperwork attached shows my battery was fine when they received it), uploaded fraudulent documents to the BBB, and are now harassing me as I asked that they stop contacting me. This is completely unacceptable behavior on all fronts.

  Customer response

  10/02/2023

  I emailed the paperwork that I received from Van Hyundai on the day of my service visit to ******************************************, which says that my battery was fine. 

  Customer response

  10/02/2023

  Attached is a compressed version of the document that I emailed. This is the document that was given to me on the day of my service visit, which confirms that my battery was just fine when I brought my car in. 

  Customer response

  10/02/2023

  The document Van Hyundai submitted to the BBB has a date of 9/26 on it. My service date was 9/11. The documents I have uploaded, showing my battery was fine are the documents that were given to me. Of course, a document created on 9/26 was not given to me on my service date of 9/11. This place is out of control. 

  Business response

  10/03/2023

  The document shows 9/26 because it was downloaded to pdf on 9/26 and my initial response was from 9/26. I have also attached a copy of inspection time line just to clear that up. If this is the battery in the vehicle from the initial Purchase 5yrs ago, I believe its within reason that a recommendation is necessary.

  Customer response

  10/03/2023

  I am rejecting this response because:  

  The paperwork given to me shows that your company confirmed that my battery was fine. AFTER I declined ****** priced and unnecessary brake work, all of a sudden, there was a problem with my battery. That is the whole basis of my complaint. My battery was fine, as confirmed by your own check, and THEN when I declined brake service (that two other mechanic shops have confirmed was not necessary), THEN my battery was not working. There is no battery recommendation on the paperwork I was given because my battery was fine when my car was checked into your shop. The first mention of a battery problem, according to your own timeline, is AFTER I refused unnecessary work on my car. Again, that is the entire basis of the complaint.  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a new Hyundai vehicle from Van Hyundai Carrolton on August 23, 2023. Dealer owes me a 5 figures payment of excess equity from my trade in. Dealer has given no reason as to why I have not received payment 2 weeks later. Quit responding to my requests for status on getting the money they owe me. I have filed a complaint with the Texas DMV which is under investigation.

  Business response

  09/06/2023

  The dealership had been waiting on the title to the vehicle.  The customer did not have the title when they traded the car in so we had them sign a lost title application.  It is our policy that we have the title before issuing any check.  The dealership has reached out to the customer and will take care of the customer's issue.  

  Customer response

  09/07/2023

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩