Reviews

Review Details

• Review fromDiane L

  Date: 03/27/2025

  2 stars

  Diane L

  Date: 03/27/2025

  While I did love the customized cover for my outdoor table I regret buying from you as your product is made in *****. Surely you can locate an American owned business to do your custom work as well as all your other products. I will not buy from you again

  Coverstore

  Date: 03/28/2025

  Coverstore was proudly founded in the *** and continues to operate as an ***************** Our team of over 100 associates is based in **********, *****, where we manage everything from product development and customer care to logistics and ************ ensure the highest standards of quality and value, our products are manufactured at a factory we own and operate in *****. This gives us full oversight of the production process and allows us to deliver thoughtfully designed, high-quality covers at a fair price.We truly appreciate your feedback.

• Review fromEd O

  Date: 02/16/2025

  1 star

  Ed O

  Date: 02/16/2025

  Don't do it! Their "custom covers" are measured in an odd way. They description on the website is not clear and therefore they do not come out right. I measured strictly the way they said, but there is an interpretation on how you measure a curved piece. Since they ask for a depth too, I figured it was fine and it was confirmed by them. When I got the pieces, they were not even close to being something useable. When I tried to straighten it out, they basically told me too bad, custom covers are not returnable. They offered me a 40% discount on a new order, but I was still out $340, so why would I? Same line was given by anyone I spoke to on email or the phone. This is a HORRIBLE way to do business and basically a scam.

  Coverstore

  Date: 02/19/2025

  We appreciate all feedback and take customer concerns seriously. While we understand your frustration, we want to clarify that our measuring instructions are clearly outlined on our website, providing step-by-step guidance for each type of cover we offer.Upon reviewing your order, we found that the curve width was measured incorrectlyinstead of measuring along the curve, it appears that a straight measurement was taken. Our instructions specifically state to run the measuring tape along the curve while keeping it as straight as possible to ensure an accurate fit.Because our covers are custom-made based on the exact measurements provided by the customer, we are unable to accept returns for these items. However, in an effort to provide a resolution, we extended a 40% discount on a replacement order, even though the original measurements were incorrect.We strive to provide clear instructions and a fair customer experience. We regret that you were not satisfied with the outcome, but we stand by the accuracy of our ordering process and our policies.

• Review fromDan M

  Date: 11/11/2024

  1 star

  Dan M

  Date: 11/11/2024

  DO NOT BUY!! Water resistant my A**!! First rain, all my cushions are soaked. DO NOT BUY from here if you think you will keep your cushions dry at all. They say to put something underneath the cover so water does not pool and runs off, well I call "Bullsh**" as my covers on the chairs do not have any sagging areas so water should have run off. My guess is water just runs through the seams and materials. This product is waste of money and of course I ordered custom sizes so no chance of getting a refund. Sure it will protect my outdoor furniture from the sun (I hope), but that is all you are paying for. I also paid up for the 7 year no-rip protections - great, not I have 7 years of protecting my cushions and furniture form the sun of which I cannot use the furniture after it rains. "Water Resistant" is *************** for the product I received!!

  Coverstore

  Date: 11/12/2024

  Were truly sorry to hear about your experience and completely understand your frustration, especially when it comes to keeping your cushions dry. Heres a bit more on how our covers are designed to work and some insights into water resistance versus waterproofing that may clarify your experience.Water Resistance vs. Waterproofing:Our covers are water-resistant, meaning they repel water to an extent but are not fully waterproof. This allows them to keep furniture protected from rain and sun exposure, but heavy rain or prolonged moisture may cause some seepage, particularly around seams or in low spots where water can pool.Managing Water Pooling:Even with a snug fit, water can sometimes pool in certain areas. We recommend trying to create a gentle slope by placing an object underneath the cover, which encourages water runoff and minimizes pooling. Additionally, storing cushions separately during periods of heavy rain can be a practical way to avoid moisture buildup.Benefits of Breathability:One reason our covers arent fully waterproof is to allow for airflow. This breathable quality helps reduce mold and mildew growth by allowing any trapped moisture to evaporate, which prolongs the lifespan of your furniture.Thank you for sharing your feedback with us. We hope this information provides some clarity on the water resistance of our covers and how best to protect your furniture during heavy rain.

• Review fromKirsten E

  Date: 10/29/2024

  1 star

  Kirsten E

  Date: 10/29/2024

  MADE IN ***** - NO RETURNS. Do NOT buy from here! A cover over 6ft that is LESS than 2lbs - paper thin, measurements are wrong. RUN!

  Coverstore

  Date: 10/30/2024

  Thank you for your feedback. We strive to provide high-quality, durable covers, and were sorry to hear about your concerns. You ordered a Custom Flat Top Grill Cover with dimensions of 50" Width x 31" Depth x 41" Height. Our Ultima fabric, crafted from 600-denier polyester, is designed to be both lightweight and durable, ensuring effective protection without excess weight. Our products are manufactured in our factory to maintain high standards at competitive prices. Since custom items are made to order, they are non-returnable. Additionally, we see that the product you ordered has not yet been marked as delivered, and we havent received any calls or emails from you regarding these concerns. Could this review be intended for a different company? Please feel free to reach out directly so we can assist further.

• Review fromAni J

  Date: 10/18/2024

  1 star
  BBQ Grill Cover -Collection UltimaBBQ Grill Cover -Collection Ultima Ripstop with a 7 year warranty. In less than a month after purchase - damage with couple of uses - there's a tear. Ultima's unique material is NOT "CRAFTED FOR LONG-LASTING DURABILITY" as they claim. Send messages , called - just getting the run around ; it is clear that Coverstore has NO intentions of honoring their ************* of experience: July 08, 2024

• Review fromGarrett V

  Date: 10/01/2024

  1 star

  Garrett V

  Date: 10/01/2024

  I was provided the wrong information by a customer to order them a **********************. As soon as the customer let me know I called back to cancel the order and order a new cover which was still within 48 hrs and the coverstore denied any refund and offered no return policy when obviously it was a miscommunication and the order was placed in error. The cover store only offers future discounts to order something else. I can honestly say I have never left a company less than a 5 star review, I wont bother otherwise. But this company was so obstinate in their approach I felt it appropriate this time. Its just a trashy way of doing business. Shady and unreasonable. Wish I would have read the negative reviews here before I used them. Partly fault I guess for not doing better research,

  Coverstore

  Date: 10/02/2024

  Thank you for your feedback. To clarify, the order placed on September 26th was for a custom cover, which has a 24-hour cancellation window due to its personalized nature. The cancellation request came in on September 30th, over 96 hours later, by which time production was already underway. As custom covers are final sale once in production, we were unable to cancel or accept a return. While the issue was due to a miscommunication between you and your client, we still extended a discount on a future order as a gesture of goodwill.

• Review fromsherry t

  Date: 08/26/2024

  1 star

  sherry t

  Date: 08/26/2024

  I placed an order for 2 items. One item was delivered, and the other not. The company will not issue credit for me to place another order. Not even that much money is involved here, and no refund was requested--I simply asked for credit on something that was not delivered so that I reorder. I'd be very wary of ordering from this company.

  Coverstore

  Date: 08/27/2024

  Thank you for bringing this matter to our attention. After reviewing our records, we can confirm that both items from your order were shipped and delivered. While it is important for us to ensure all orders are complete and satisfactory, we also rely on customers to notify us of any issues within a reasonable timeframe so that we can take appropriate action. In this case, nearly a year had passed before we were informed of the missing item. Despite this, we still offered you a discount on a reorder as a gesture of goodwill.We regret that this solution did not meet your expectations. We hope you will consider giving us another opportunity to serve you in the future.

• Review fromJoan T

  Date: 05/11/2024

  4 stars
  Ordered a custom cover and seems to fit well and be decent quality but so disappointed that it came from *****. I thought I was buying American.

• Review fromSally P

  Date: 04/18/2024

  1 star

  Sally P

  Date: 04/18/2024

  I had a large order of one non custom cover and 24 orders of custom covers. I got the non custom cover within one week. The rest of the order has not arrived after a month of being held up in customs. I had sent emails and called several times as the tracking number dropped off after the first cover was delivered and there was no tracking of where my order was. In the meantime I had to order another custom order which they say is being delivered today. Why is my large order still stuck in customs while the one I just ordered got through customs and arrives today? They cant give me a straight answer and wont call me back when I requested a supervisor call me to explain. I have been charged over $3000 and have yet to receive the bulk of my order.

  Coverstore

  Date: 04/19/2024

  We sincerely apologize for the inconvenience you've experienced with your order. We found there was a follow-up conversation over the phone to explain the logistics involved with handling larger orders. It was discussed, that stocked items are shipped directly from our inventory, while custom items, are made to order and require different handling procedures. Your single custom cover order was shipped directly to you, leveraging drop-shipping process. For larger orders exceeding a certain value, we must first receive the items at our facility and then reship them to you. This process helps avoid additional duties and taxes on your end.We understand the frustration of having shipments held up in customs. Unfortunately, customs inspections are a standard procedure for any shipment made directly from our factory and that is beyond our control. They can randomly select shipments for inspection, which can delay deliveries. We strive to keep our customers informed and communicated the delay as soon as we were made aware of it. Your order was received a week later than initially predicted with the delay in mind, but we immediately upgraded your shipping method to expedite its delivery once it was received from customs to meet your deadline and make up lost time.We apologize things didn't go as planned this time and we do value your business.

• Review fromAlana A

  Date: 03/12/2024

  1 star

  Alana A

  Date: 03/12/2024

  Coverstore has deceptive advertisement and warranty. I bought an elite cover for our fire table and chairs. It's advertised that it won't rip and that it has a 3 year-warranty. Both of these things were incredibly important to me. Within 9 months, we got a sizeable tear in the side mesh due to some rain that had collected on top and froze during the night. The weight had brought up the mesh and it ripped a hole about a foot and a half wide. I submitted a claim and it was denied as the cause was "extreme weather". I called customer service and the girl said she would submit my feedback but didn't ask for any identifying information. They don't care about their customers at all.

  Coverstore

  Date: 03/14/2024

  Upon a thorough examination of your claim and the details you provided, including the substantial tear caused by water accumulation which then froze, we have determined that this incident does not fall under what we define as a manufacturing defect. Our warranty is designed to address flaws in materials and craftsmanship. Sadly, the damage you've described, resulting from the weight of the ice formed by accumulated water, is considered outside our warranty's scope and does not reflect a shortcoming in the product's materials or construction.Furthermore, we want to confirm that the insights you shared in your conversation with our team on March 12th have been formally logged. Our customer service infrastructure utilizes technology to identify and track interactions, ensuring that we take every piece of feedback into account as part of our ongoing commitment to enhance our products and services.We understand that this explanation may not be the outcome you were seeking, and we deeply regret any frustration or dissatisfaction this determination may lead to. Although we cannot ***** the warranty request under these particular conditions, we remain dedicated to supporting you, whether that means exploring other options or providing guidance on how to care for the product to avoid similar issues in the future.