At-a-glance
Overview
Business Details
- Location of This Business
- 2020 N Bell Blvd Ste B1-A, Cedar Park, TX 78613-6524
- BBB File Opened:
- 5/9/2018
- Years in Business:
- 7
- Business Started:
- 10/21/2016
- Business Started Locally:
- 10/21/2016
- Business Incorporated:
- 10/21/2016
- Accredited Since:
- 5/10/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Joseph Martel, Owner
- Contact Information
Principal
- Mr. Joseph Martel, Owner
Customer Contact
- Mr. Joseph Martel, Owner
Customer Complaints
0 Customer Complaints
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5 Customer Reviews
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Most Recent Customer Review
Christin R
07/17/2024
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Advanced Air Conditioning and Heating Response
07/18/2024
Hello,
You initially reached out to us on Sunday, July 14th. While onsite, our technician found the fan motor on your system had failed and needed replacement. We were unable to reach out to the warehouses for pricing/availability as they were closed for the weekend, so we made it a point to reach out first thing Monday morning. According to our local supply house this motor needed to be ordered straight from the factory, so we placed the order and paid express overnight shipping in an attempt to expedite wait times. We were told the part may be available by the end of the business day Tuesday or early morning Wednesday. When we called to schedule, we explained that we would preemptively schedule for Thursday, but if we could obtain the motor earlier, we could get out sooner for the repair.
As far as your price gouging claim, we offer straight forward pricing that includes the cost of parts, labor, warranty and any freight charges that we may accrue for the parts or materials needed. We do not change the cost of these repairs due to seasonal changes and can assure you we would quote you the same price had you requested an estimate in the fall or winter. Replacement of the condenser was only provided to you as an option to avoid any further issues due to the age and condition of that unit.
We are pleased to hear you were able to find another company that was able to come out and make the necessary repairs to get you back up and cooling.
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