Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Breathe ENT, specifically with ******************************************* office, located at ******************************************************************************************. This complaint is filed due to an extremely disappointing and distressing experience that occurred on February 15, 2024, which not only involved rudeness and unprofessionalism but also resulted in significant personal and professional inconvenience.On the mentioned date, I had a scheduled appointment for 2:30 PM CST. Due to unexpected traffic delays and minor construction at the facility affecting the elevators, I found myself slightly delayed. I proactively contacted the office at 2:28 PM, two minutes before my appointment, to notify them of my situation. I was informed I had a 15-minute grace ****** to arrive. Despite these efforts and arriving at the office by 2:44 PM, within the grace ******, I was refused service.It is important to highlight that I had to take time off work to attend this appointment, a decision that was not made lightly. The time and financial cost associated with taking time off work adds another layer of frustration to this already disappointing experience. Throughout this process, I tried to maintain a respectful and calm demeanor, understanding the pressures that medical staff and offices often face. However, the lack of empathy and flexibility shown to me was disheartening.The refusal to accommodate a patient who had communicated proactively and arrived shortly after the scheduled timeespecially when the delay was partially due to the facility's own infrastructure issuesis unacceptable. This experience has not only resulted in a wasted day but now necessitates that I undergo the process of scheduling another appointment for ENT procedures, likely with a different provider given this experience.This incident reflects poorly on Breathe ENT's commitment to patient care and understanding.

  Business Response

  Date: 03/08/2024

  February 29, 2024
  
  
  
  *****************************************,
  
  We appreciate your feedback and would like to address the concerns you raised in your recent BBB complaint regarding your allergy testing appointment with us.Your satisfaction is of utmost importance to us, and we apologize for any inconvenience caused by the rescheduling of your original appointment.
  
  We understand that unforeseen circumstances may lead to tardiness, and we appreciate your effort to inform us of your delay. However, our allergy testing schedule is tightly packed, and we strive to maintain the timeliness of our appointments to provide the best possible care to all our patients.
  
  As you may be aware, we have a 15-minute "grace ******* policy, which is extended as a courtesy when possible. Unfortunately, due to the nature of allergy testing appointments, this policy cannot always be applied on a case-by-case basis, especially when it may impact subsequent patients and our overall schedule. In adherence to state law, a provider must be present for the entire duration of the procedure, and any delay can have a ripple effect on our entire afternoon schedule.
  
  We genuinely regret any inconvenience caused by the need to reschedule your original appointment. Please be assured that your health and well-being are our top priorities. We promptly rescheduled your appointment within a week to ensure minimal disruption to your treatment plan.
  
  In response to your concerns about the staff member who addressed the situation with you, we have taken this matter seriously. Our team members are trained to provide courteous and professional service to all patients. We have discussed the incident with the staff member in question and taken appropriate measures to address any perceived rudeness or unprofessionalism.
  
  To prevent similar situations in the future, we have updated our office policies to explicitly communicate the lack of a grace ****** for allergy testing appointments. Our phone operators have been briefed on this policy to ensure clear communication with our patients.
  
  We acknowledge your commitment to completing the testing, and we are pleased that you have returned for both testing and follow-up appointments. As mentioned,your insurance has been billed for the services provided.
  
  Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding of the reasons behind our actions. Your feedback is invaluable in helping us improve our services, and we are committed to ensuring a positive experience for all our patients.
  
  If you have any further concerns or if there is anything else we can do to address your needs, please do not hesitate to contact our office directly. We are here to assist you and appreciate the opportunity to continue providing you with the highest level of care.
  Thank you for choosing Breathe ENT for your allergy testing and treatment. We look forward to serving you in the future.
  
  
  
  Sincerely,
  
  
  *******************
  Breathe ENT 
  Practice Administrator
  
  
  
  ***************************************************************************************
  O: ********************   F: ************
  ***************************************
  **********************************
  
  

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On their web site they say they can diagnose and treat tinnitus. The *********** web site lists 12 possible causes of tinnitus. I showed Breathe ENT documentation that showed 3 of those 12 causes have been ruled out by previous ENTs. During my visit they made no attempt to diagnose any of the causes that have not yet been ruled out. I paid $250 for a 10-minute visit where I was told they cannot help me, and they made no attempt to diagnose the problem. I feel this is false advertising, and I feel I got zero value for the services rendered.

  Business Response

  Date: 02/08/2023

  See attached

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************