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Find a Location

Alley Kat Adventures has 1 locations, listed below.

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    Business ProfileforAlley Kat Adventures

    Entertainment

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Cedar Park, TX 78613-4136
    BBB File Opened:
    6/21/2022
    Years in Business:
    6
    Business Started:
    6/27/2018
    Business Incorporated:
    5/14/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Kathryn Nelson, Founder/Artistic Director
    Contact Information

    Principal

    • Ms. Kathryn Nelson, Founder/Artistic Director

    Customer Contact

    • Ms. Kathryn Nelson, Founder/Artistic Director

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We purchased their ****** scavenger **** package on 12/24/23 #**********. We spent $48 ($24 per person). This is advertised as a scavenger **** which takes place in the city We are located (******). We were only given a link to open the scavenger **** directions the day of when we text them a photo of our team at the starting location. Upon receipt of this link we quickly realized that none of the items in the list of "challenges " have nothing to do with a scavenger **** and are just a list of things we could do in ******. An example was stand next to a board and try to get people to applaud and improve speech. Typically a scavenger **** involves actually finding something that then gives a clue to the next thing you have to find. We quickly contacted the virtual host and asked for a refund because the "scavenger ****" was not a scavenger **** and it was falsely advertised. The response was that the ****** Scavenger **** was "not a scavenger **** of any sort" which we have evidence of in our text message chain. In my opinion this is fraud to falsely advertise something when the product is nothing like the description of what we bought. We were denied a refund and then ghosted by the contact. This is a scam.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Danica E

    1 star

    08/12/2024

    I don't believe in writing negative reviews, but this really annoyed me, and I want to let others know what to expect.Unfortunately, when I purchased this virtual scavenger **** through a third party, there were no reviews, it did not list "Alley Kat Adventures" as the operator, and only a brief description was available. Had I known what their version of a scavenger **** entailed, I would not have bought it.First, requiring two purchases for a **** that two people can complete with one phone feels like a scam. If the business wants to charge more for groups, they should do so upfront instead of misleading customers into thinking each person needs to pay individually when only one phone is needed to complete tasks.When my friend and I received the slides in Canva and read through them, we immediately found the activities childish and didn't want to participate. We expected an experience of finding things around town. Instead, we were told to complete "tasks" like interview a stranger, act out a tourism commercial for the town, or pretend to own a boat. Making fools of ourselves in public in a very busy vacation town was neither fun nor amusing.I requested a refund on the WhatsApp platform where we were receiving tasks within five minutes of starting the ****, but was only offered credit from Alley Kat Adventures for my "unusual negative experience." Why would I want to try it again if I think the entire concept is ridiculous? Refunding the $40 would have been easy, cost the business nothing, and I probably would have forgotten about it by Monday. Shame on Alley Kat Adventures for poor customer service and not responding to my refund inquiry through their website form.

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