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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order ****** on nov 18th for a banner that I needed this past weekend. I paid extra for expedited shipping so I could get it on time. They messed up my address by not including my apartment number and I missed the delivery for the time I needed it.When I called I was told by a supervisor that it was my fault that I didn't include my apartment number, which I double checked when I placed the order, I KNOW my address was correct and complete. Additionally, when I checked my profile on their website, my past shipping addresses shows my complete address so I know I did put it correctly. They insist it was my mistake although I see the proof that I had put my whole correct address and they left out my apartment number and now refuse to refund my money. They sent me a screenshot of the order showing that my apartment number is missing as if that's proof that I didn't add it. Meanwhile my last address shown in my profile shows that I did add the apartment number. I feel this is super unfair as I work hard to make money only to have a business keep it after they made a mistake. Thank you

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