ComplaintsforCatalano Enterprises

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My house began leaking on 12 February 2021, during a sleeting rain. USAA closed the claim without resolving the leak. Then on 13 Feb 2021 at 6 in the morning all my pipes broke and sewage flooded from my upstairs master bath toilet into my living room and also from the kitchen half bath in a river through my kitchen, garage, living room, and out the front of my house where the foundation meets the wall. Catalano Enterprises was onboarded 03 Sept 2021. The mitigation by Servpro concluded 08 December 2021, at which time Catalano assumed responsibility for repairs. On 11 December 2021, I went with ***** from Catalano to select materials for flooring, cabinets, etc. Catalano had a completely empty property and full control over it from 08 Dec 2021 till 12 June 2022- but opted to do NO repairs at all. They demanded two checks from USAA- ****** in April (paid in April) and ****** in May (paid in June). No work began until 12 June, after I had to move back into the unfinished, unlivable home. Since, new water damage has occurred from faulty repairs, ruining the only floors in the house that had not been ruined by the flood- the master bath toilet leaked through the grout and ruined master bath floor, baseboards, master bedroom wood floor, etc. Two weeks have gone by without any repair plan being offered. It's been over 500 days since dates of loss. Catalano is unable or unwilling to fix the house and has not done much work- despite being paid ****** dollars. This is fraudulent.

  Business response

  07/27/2022

   This is part of an insurance restoration claim and we have very little say in how certain things are processed. The contract was signed in September. The customer insisted that a hygienist clear the property of any an all bacterial exposure that *** have been caused by the original leak. We are NOT ALLOWED in the home until this process is completed, and we have NO CONTROL over how long this process takes. We did not receive word that the house had been cleared until May. We also had some paperwork and issues with processing of the claim through the customer's mortgage company that was not cleared up until May. The whole time this was happening, the customer was collecting *** (Additional living expense) from her insurance company while she was staying in her apartment in ******. Between getting the necessary paperwork signed and waiting on the hygienist to clear the property, we were not able to start the work until June. We had no control over this timeline. Once the customer returned to *****, she was told by her insurance company that she had used up all of the *** in ****** and that they would be unable to pay for a hotel or living expenses any longer. We also have no control over this as her insurance policy determines how much *** coverage she has. We paid OUT OF OUR OWN POCKET for a hotel so she had somewhere to stay when she arrived. This is far above and beyond the expectations of any other general contractor. 

   We did start work in June, as she stated, and in the course of repairs there was an additional leak. We paid to have the leak fixed and no portion of the new damaged area was a part of the area that was not already going to be replaced. If there was new damage, our company would be and is willing to pay for any extra repairs that the leak caused. This has been expressed to the customer.  

  This is an over $50,000 job and jobs this size routinely take 2-3 months at best. We understand that this process is frustrating. Having to working with insurance companies and mortgage companies throughout the process further complicates it and means that quite a few things are out of our hands. We had no control over when the hygienist cleared the property, we had no control over the fact that we needed mortgage paperwork to be completed and when it was completed, we started work was soon as we could, we have taken responsibility for the additional leak and any damage that results from it, and we will be back to work next week. 

  -Catalano Enterprises

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a house fire July 31, 2020 and USAA my insurance company assigned Catalono Enterprises to repair my home. They paid them. Catalono had not finished the repairs and what they did repair actually caused more damage to my home. After getting multiple contractors out to give me an estimate to finish the job and repair the damage caused by Catalono Enterprises I have over $190,000 of work that needs to be repaired.

  Business response

  05/13/2022

  We did over $110,000 worth of work in this customer's house. A large portion of which we have not been paid for. USAA and Contractor Connection conducted an investigation themselves and sent out independent adjusters to quantify what had been completed and if there were any workmanship issues. They determined that we had completed most of the work that was on the insurance scope and only a few touch up/punch out items were left to complete. There were some minor areas of texture that were not up to standard. We offered several times to come out and fix the touch **** Customer decided she wanted all the drywall removed and the whole house re-drywalled, re-textured, and re-painted. This is by no means necessary to fix the minor drywall inconsistencies that were found nor is this industry standard. The independent adjuster agreed with that assessment as well. They also concluded that we had be paid less then the amount of work we had successfully completed. In point of fact, this customer owes us over $26,000. 

  This claim took a substantial amount of time to process but nearly all of the delays were caused by the customer halting all work while she renegotiated with USAA for more work then was was in the original scope. This scope went from $69,000 to nearly $150,000. We tried to help this customer in every way we could and even did some work for free in order to accommodate her. 

  We have assisted her in every way we can. USAA and Contractor Connection have already closed their inquiries into this matter. There is nothing further that we can do for this customer. 

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Catalano ************** was hired to do my roof and inside damage since February 2021. My deductible was paid to them in June 2021. Was told my Shingles were special ordered and it would take up to 6-8 weeks from Day we paid deductible. As of October 2021 no call no shingles and no work had been done. I told ***** the Owner that I did not want their services anymore and To give me my refund. Until this day I keep getting excuse after excuse and still no refund. So Sad that my insurance company referred them.

  Business response

  02/11/2022

  The check has been cut and we are contacting customer to see what is the best way to get it to her.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Reroof house. Contract signed June 17 2021. Down payment was $6,924.00. Verbal start date given by owner,************************* was July 19 2021. Tried to contact their office on Jul6and 16. No answer. Contacted ***************** on his mobile phone on July 16. He promised to "get back to me with start:. Never heard back from him. After several attempts to contact company I went to the office in person on Sep 24 ( note that office had been closed to in person visits due to COVID). This time they gave me a start date of Oct 7. I also had them confirm this date with an email. No workmen came on Oct 7 nor was there any informaton from the company that no one would be at my house. I left a voice message on ***************** mobile phone at 3:53pm on Oct 7 advising him of the no show. I recieved the following text "I got your message I'll see what is going on I'm out of the the next two days but I'll call you back". I have not heard any thing back from ***************** or the company office since that time. On Oct 15 I sent an email to Catalano Enterprises voiding the contract and asking them to refund my $6,924.00 within ************************************** refunded my deposit.

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