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Business Profile

Lube Services

Cleveland Kwik Kar Lube & Tune

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Cleveland Kwik Kar Lube & Tune's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cleveland Kwik Kar Lube & Tune has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 28 I went to KWIK KAR for an oil change in my Yaris. I paid $63.29.The car made ************ pressure light came on. KWIK KAR employees came to my car, replaced oil filter, and added oil. They checked for leakage, had me rev the engine, and advised me to take the car to ******* Diesel (aka ***** ***** to make sure no damage had been done. I drove again, heard the noise, and the car died. I parked it and called KWIK KAR. Mar 1 ************ took my car to ******* Diesel. Mar 2 I spoke to ********, heard the cost to repair would be $4100, was told ***** would not start repair until I gave the go-ahead, and I asked KK to pay rental car costs. They refused to pay for a rental. Mar 3 I asked ** to give me the offer in writing, I gave them my email address, and I told them I did not want the $4100. Mar 6 I still had no offer in my inbox. I called KK and the manager *** said owner **** had told him to have ***** replace the engine. I rented a car Mar. 6 so I could take my daughter to her appointments. Mar. 6 I called ***** and they gave me information about the engine. Mar. 8 I called KK to check on the car repair progress. Manager *** said it might be done Friday or Saturday. I gave him another chance to pay for a car rental, and he refused again. I have not had the use of my car for over a week. Renting a car is expensive. I have children to take care of. They have obligations and appointments. I have things I need to do that require transportation.

    Cleveland Kwik Kar Lube & Tune is NOT a BBB Accredited Business.

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