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Business Profile

Car Wash

Drew's Carwash #3

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 5 Jan 2023, I took my 2014 ******** ******** #******** to ********************** Car Wash at ****************************************************************************** and purchased a full service automated wash. After completion of the wash, I noticed the front grill trim was missing and then found the damaged section at the top of the hood in the recessed area for the windshield wipers. The attendant ******* was notified and he took pictures and had me fill out a damage form which I completed. He also said his manager in charge would call me the next day. I never received a call and two days later went back to Drews to inquire on the status. The same attendant ******* said I should have been contacted and remembering my damage, he quickly found the damage form (copy uploaded) and told me he would have management call me soonest. A day later, I called again since no call was received, and I spoke with a representative who passed along a new policy which management informed her would not cover damages for any vehicle older than 2018. I asked for a copy of this policy since it was unknown to me previously and is not displayed at the Drews Car Wash location I frequented. She said there is no written guidance so I asked to speak with her manager. She said he will call me back. To date I have not received a response, and have called back inquiring twice. Attached is a picture of the damaged grill, and a photo of the damage report filled out by the attendant. I would like the damaged area repaired, or equivalent compensation to have it repaired. Thank you in advance for your assistance to resolve this issue.

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

4442 State Highway 6 S

College Station, TX 77845

(979) 690-1909

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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