Complaints

This profile includes complaints for College Station Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  College Station Nissan

  1001 Earl Rudder Fwy. S College Station, TX 77845

  
• 

  College Station Nissan

  1001 Earl Rudder Fwy S College Station, TX 77845-6035

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/24 I purchased a used 2021 **** Bronco Sport from College Station Nissan from a salesman named ************** for $24,499.15. During the test drive, before purchase, we noticed a rubbing or clicking sound when doing slow sharp turns. The salesman assured me that this was due to the oversized aftermarket tires that were on the vehicle, and that I could change them out at a tire shop and the issue would be resolved. After purchasing the vehicle, I brought it to a wheel shop on 8/16/24. They told me that the tires are not rubbing and that the issue is mechanical. I then took it to a mechanic on 8/19/24 and they did an investigation showing that the issue is with the rear differential of the vehicle. I called College Station Nissan on 8/20/24 and spoke to ************** who forwarded me to their service manager. The service manager told me that they actually had a note in their system mentioning the noise and said that they were supposed to take it to the **** dealership to get it addressed before selling it. He then told me that he spoke to the sales team and theyd like me to use a warranty that I purchased (which they were very insistent on) to take care of the damages and that they wouldnt take care of the damages themselves. They said the warranty may not be active for a month and (x) amount of miles driven, which means Im stuck with a non-functional vehicle in the meantime (Im also not sure the warranty would cover it in the first place).

  

  Business Response

  Date: 08/28/2024

  Thank you for letting us know about this problem. ************************* has reachout to you and resovled the problem as I am understanding. Please let us know if this is not the case.

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for an oil change, routine maintenance on August 6, 2024 to College Station Nissan. I had an 11:30am appointment. I was informed by voice on video that I needed control arms and tie rods at 1:17pm. However, there was no video evidence of the actual repairs needed. I waited until 2:00pm before I was approached by ****** ********* to inform me of the issue. I informed him to please write up the estimate and what was needed, and waited an additional 30 minutes. The estimate totaled, $2500.00. Before I left the dealership, I contacted my personal mechanic for a second opinion. I paid for the oil change and tire rotation, and I immediately took my car and had it inspected. The tie rods are not broken, cracked, or worn. The control arms, CV joints, including the boots are not cracked or worn or are presenting a safety concern. This is the second dealership with Nissan that has recommended fraudulent repairs. If my car was in this much disrepair, would it even be safe to drive from the dealership, absolutely not! If l lacked common sense, I would have taken the recommendation at face value. This is predatory, and dishonest behavior. It is best the public is made aware of this situation.

  

  Business Response

  Date: 08/28/2024

  Thank you for reaching out. I am looking into this for you and will get back wwith you asap.

  Customer Answer

  Date: 08/28/2024

  Complaint: 22108395
  
  I am rejecting this response because: this definitely shows the repair estimate, but it does not show any actual evidence of the vehicle actually needing the repairs. I have this document as well. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/30/2024

  ****** has tried to speak to you in regaurds to this issue and would love to see if we could get your vehicle back in to inspect so that we can see what we did wrong in our inspection. We trust our employees and try very hard to do right everytime and want to make this right for you. Sorry this was your experiance please let us do better.

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was so looking forward to seeing my old **** mater when picking up a vehicle here - since it has been almost 30 years since I graduated from one of the greatest schools with the highest integrity - Texas A & M. However, College Station Nissan turned out to be a car dealer who does NOT honor the ***** **** of Honor of "An ***** does not lie, cheat or steal or tolerate those who do." In my opinion - they are both liars AND cheaters. You can see my screenshots that show that I was looking to purchase in College Station a used Nissan Murano that was advertised online (originally) for $26,362.00. Oh but then they use a scam technique of "getting a lower price" so then the price was "******". When I called on the evening of 7/25/24, the salesguy said I could not buy the car for this because they did add ons and I would have to pay an additional $2500 for the work they did. I repeatedly asked if I could buy the car (+TTL) for the price listed online - (SEE SCREENSHOTS) and he said NO - I had to pay an additional $2500.00 because they did upgrades. THEN - YOU ARE A LIAR AND A CHEATER COLLEGE STATION NISSAN - you KNOW or SHOULD KNOW that people find prices online and comparison shop and then they come to you and you make them pay more than the sales price listed. SHAME ON YOU. $2500.00 is A LOT of money to try and SCAM people out of. YOU are the reason CARMAX and ECHO PARK exist (who we intend to buy from today). They tell you the exact price and even calculate final price with TT&L. You are a disgrace to the aggieland community. I am filing a complaint with the Better Business Bureau and Nissan. BE HONEST!!!!!

  

  Business Response

  Date: 07/29/2024

  ********, I am sorry that your conversation went that way. We try really hard to train our people better than that in answering questions with clients. The addendum that is on the car is very transparent and posted on all cars in plan sight. The reason you know of the addendum is because we are up front about it and would never play games with our customers. You insinuation that we are not honest doesn't make since because thats why you are upset with us for being honest. We however will always work with customers on this ***************************************** Protection package. Some items could be removed and some can not but we will always try to help. Please let me know if I could do anything to help change your mind in shopping with us. We have alot of employees and realize that no matter how much we train they mis speak and mess up sometines but that is never what we want is an upset customer.

   

  Thank you 

  *************************

  Customer Answer

  Date: 07/31/2024

  Complaint: 22053062
  
  I am rejecting this response because: you LIED about the price of the vehicle stating online that the market price was $26,362.00. Then I clicked to unlock an instant price (that would be a price that I would expect to pay to buy the car (plus TTL ONLY). I filled out your sunshine "Submit your info here" to "Unlock [your] best prices instantly". The instant unlock code was sent to my phone. The next message is "Thank you! Our best prices are now unlocked!" IT DOES NOT SAY I AM GOING TO GIVE YOU A PRICE BUT I'M GOING TO ADD ON A BUNCH OF OTHER STUFF TO THIS PRICE (BESIDES THE STANDARD TTL). I get the instant price of $26,162.00 and I call the dealership and tell the salesman that I want to buy the vehicle at this price and he tells me that I can't - THIS VEHICLE is $2500.00 more. That is FRAUD! THAT IS FALSE ADVERTISEMENT! THAT IS LYING! They are trying to force a prepaid plan on me that I don't even want! Then they lie even more by stating in the message "Want a lower price? Start here! with an arrow that says "Click to call" Again, MORE FRAUD! MORE LIES! The salesman should have given me a price lower than $26,162.00 according to the advertisement, but instead tells me that I can NOT get this vehicle without paying an additional $2500.00 for upgrades that the dealership did. ALL OF THIS IS DOCUMENTED IN THE SCREENSHOTS FROM MY PHONE ATTACHED TO THE COMPLAINT. The price of the vehicle should be accurate online and instead they lie multiple times in their advertisement on this vehicle. They should NOT be able to operate a business in this matter. The dealership states in his BBB response that  the addendum is posted on all cars - I was NOT at the dealership/I called based on the Internet site - the "addendum"  is NOT posted visibly online - you can NOT falsely advertise prices online. Yes, I did insinuate that you are NOT honest as you replied in your BBB response, because that IS the ******** You LIED about the price of the car online. You lied about calling to get a lower price. I am NOT upset with you for "being honest" as you state in your BBB response, you were NOT honest. The evidence is clear - see the attachments. You are a disgrace to the aggieland community, and as a former ag I personally pride myself on honesty and integrity and it truly is a shame that College Station Nissan can not say the same. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/28/2024

  Thank you for letting us know how you feel about you rexperiance as we strive everyday to get better. We will try our very best to get better so that no one else feels like you do when shopping online and by phone with our store.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  College Station Nissan attempted to repair my vehicle by allegedly diagnosing and repairing the alleged faulty parts. College Station Nissan, in my opinion, has discriminated against me and unequivocally refused to take accountability for the unfair business practices that were involved during the occurrence.On the 30th of August 2023, I conducted business with College Station Nissan regarding an error code (check engine light) that was illuminated on the dashboard system. The vehicle was diagnosed and error code was documented. The vehicle was fixed with a total pricing of $1,644.87. I picked up my vehicle from College Station Nissan and was charged $175.00 that was not previously stated for a repgoram fee which I am assuming is a reprogramming fee. I took my vehicle back to College Station Nissan and the service department stated that no new error or faulty parts were detected. The light was turned off or reprogrammed with an additional charge of $175.00. On December 4, 2023, I returned to the dealership once more regarding the error code (check engine light) which only started after the previous service that College Station Nissan had attempted. On July 22, 2024; I picked up my vehicle and was charged $703.00 regarding the same error code that was previously attempted to be resolved. I was told by ****** and ***** that the code was an umbrella which means that multiple parts could be defective and make the error code illuminate. I believe that College Station Nissan is practicing unfair business practices by price inflation, discriminatory practices, and not attempting to resolve the matter in an efficient manner. I have repeatedly attempted to resolve the problem with my vehicle but College Station Nissan has not been forthcoming with the issue since the first time attempting to fix the error code. On July 25, 2024; the check engine light has came back on regarding the same issue that was allegedly repaired by College Station Nissan.

  

  Business Response

  Date: 07/29/2024

  Our records indicate that ********************* has had her 2015 Infiniti Q50 in for repairs on 5 different visits regarding a check engine light. The 1st time  was on 8/30/2023 for the replacement of mass air flow sensors and the air box. The 2nd visit on 9/8/2023 we reprogramed the engine control module. The 3rd and 4th visits (10/25/2023 and 12/4/2023) we had no diagnostic trouble codes stored in the vehicle and did not attempt any repairs on either visit. On 7/22/24 we replaced evaporative hoses and pcv valves. I spoke with ********************* as she was concerned about the amount of times that she has had to bring her Infiniti in to the shop regarding the engine light and asked why we didnt recommend all the failed parts together. I explained that when we pull a diagnostic trouble code the technician then follows a pin point test to determine which part has failed rather than recommend parts that are not needed. The vehicle is currently back with the engine light on, we have found that the air box that was replaced back on 8/30/23 is broken, we are able to get the repair covered under a parts warranty that is covered for 12 months/12,000 miles. ***** the repair is completed, my shop ******* and I will perform a thorough test drive to assure that the vehicle is repaired and our customer is taken care of.

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed paperwork to purchase a 2022 Nissan Frontier from College Station Nissan with *********************** (Finance/Dealer Representative). He did not give me a chance to read anything, he just told me where to sign each form. I did not receive copies of the paperwork until 1 week later. The advertised price I saw on CarGurus.com was almost $27,000. Sales Consultant *************************** discussed the price of $26,000+ with me in person. I asked him to go down on the price, I offered $25,000 in cash. He left to talk to someone else and when he returned he placed a piece of paper with a hand-written price on the table in front of me. It was for the same price I saw advertised. He said he couldn't go any lower on the price. I liked the pickup truck so I said I was still interested in buying it for the advertised price. He walked me to the office of ***********************. **************** quickly told me where to sign each form without explaining what I was signing nor allowing me time to read it. I am 74 years old and was falsely led to believe I was purchasing the vehicle for a Sales Price of almost $27,000. I even put a cash down payment of $25,000. I later realized the Sales Price was $31,377, that's over $4,000 more than what I agreed upon with the Sales Consultant.I understand paying Sales Tax of $1961.06 which equaled Cash Price of $33,338.06. Besides the $4,000+ increase, I was also charged over $5,000 of Other Charges that I wasn't interested in. Most were for additional coverages that my Full Coverage *********************** will cover. Total Sale Price ended up being $38,652.82.Fri. 5/17/24 - Signed paperwork.Sat. 5/18/24 - Picked up vehicle.Fri. 5/24/24 - Picked up copies of my paperwork.Sat. 5/25/24 - Called *************************** to question the price. He said to come in person.Mon. 5/27/24. In person, *********************** told me that if they knew I wasn't interested in buying the entire package, they wouldn't have sold it to me. He blamed ****************** for not explaining this to me.

  

  Business Response

  Date: 06/06/2024

  We are sorry to hear that you feel this way. Looking at all the documents you authorized and signed everything was disclosed in the detail. We pride ourselfs in spending the amount of time with each customer that will allow us to some just want to hurry sign and leave some read every line on every document. We always alway each customer to sign on the timeline thay are confortable with in our buisness office. The sales price of the vehicle in question was agreed to by you which was $26497.00 plus the products that where on the vehicle or presented to you the the buisness office. I understand its alot all at once with financing and all the options in todays market. We appreciate our customers and always want them to be heppy with the decision to purchase here at College Station Nissan. The good news is some of the products you purchased can be cancelled but not all and we would be ahappy to assit you in the future with doing this here at the store. Thak you for purchasing from us and please let me know when you are available if you wish to come meet with us.

  Customer Answer

  Date: 06/06/2024

  Complaint: 21809585
  
  I am rejecting this response because:

  I do not believe the price was calculated properly. As you stated, we agreed to the Sales Price of $26497, not $31377 which is the Sales Price shown on the paperwork. $26497 plus additional products, fees, taxes, etc. do not equal the Total Price of $38652. ($25000 cash down payment plus the amount financed of $13652).   

  I believe a mathematical error was made by your business. I would like to receive all pages of the contract, including a breakdown of costs to confirm the Total Sales Price. The agreed upon Sales Price of $26497 is not shown on copies of any of the pages I received.

  I am also interested in cancelling any or all additional products purchased.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/07/2024

  That sounds great let me know when you would like to set the meeting and I will get the documents you asked for you.

  Customer Answer

  Date: 06/07/2024

  Complaint: 21809585
  
  I am rejecting this response because:

  I am not willing to close this case until all costs are validated and we reach an amicable agreement.

  I am available to meet in person on Monday June 10, 2024. I expect to arrive between 6 pm - 7 pm.

  Who will I be meeting with?

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my windshield fixed as per the manager upon my purchase agreed to do . I went at 7:30 A.M Left my vehicle there at around 9:00 A.M . AT 5:40 PM I called and nobody knew anything on the status. As I talked to a man when I called he said they wasn't able to do it the person didn't come in. I asked why I haven't been contacted All day? His response was "I don't know everyone is gone" Go to the dealership to pick up my vehicle everyone still acting delusional about where my key fob was so I can leave. The lady at the front gave me so much attitude I asked for a manager then proceeded outside were they were. Then 2 days later I call the salesman to ask about the windshield. He ********* told me " OH ABOUT THAT". THE MANAGER SAID NOT TO HAVE IT DONE BECAUSE I OVER REACTED BY ASKING FOR MY KEY FOB TO LEAVE WITH MY VEHICLE. NOW HE IS NOT WANTING TO FIX IT. I GOT THE SHORT END OF THE STICK CAUSE THEY DROPPED THE *****

  

  Business Response

  Date: 06/10/2024

  Thank you for the update the only part of this I was told about is that you brought your car in for fluids to be topped off and a hitch cover. I was standing in front of the service adviosr when you called he was nothing but respectful on the phone not sure what you were saying but he handled himself very respectfully. After you arrived and spoke very aggressively to the nicest employee we have here understanding you were upset (but not her fault) she had another salesperson and a manger get involved to both being agressively spoken to of which neither one of them were involved either. We have ********************************************************************************************************************************************************* this case the aggresiveness from the person trying to pick up the vehicle that night offended everyone at the dealership to the point they called the police to remove them for being sopken to in such a manor while trying to asset her with what she presented as a huge problem. The windshield was not part of the deal that was agreed to up front and when asked many days later we agreed to help with the problem as to take care of the customer. After being treated the way they were that night the manager on duty told the salesperson we didn't want to help if the customer was going to treat us this way. Customers are always who we cater to be this was out of line and the employees here did not deserve to be treated this way while trying to help.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in a car on March 20th and after months of dealing with the dealer they have not paid off the vehicle, which has left me liable to making two additional payments to avoid negative credit reporting and late fees. They have assured me that they have paid it off multiple times, but that has not happened. Working with their team has not resulted in a resolution.

  

  Business Response

  Date: 05/28/2023

  Sorry for the delay. We have spoken to the customer in length over this matter and are still working with the banks that had the trade financed. We were given the lien holder and sent check to the bank. The bank then did not process the check which we found out was the wrong address we were given. We then sent new check to address given and it was return. We then sent the 3rd check to payoff said trade and the bank cashed the check but had sold customers loan to what we were told was a sister bank and they were working out the details between the banks. The customer was sitting in the business office with the manager and heard that the real problem was the banks and agreed with **. I believe the customer does deserve the Refund from the bank for not processing in a timely manor. We are still paying the contracted payoff which now that the bank has cashed the check they will have to refund the difference to the customer. We would like to stay involved to help the customer as we have been doing since the customer purchased the new vehicle for us. Please have them stay in contact with ****** as this gets resolved. I will have him reach out the them once Memorial Day is over for sure.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Nissan Sentra, but I an not satisfied with the purchase because the car makes a noise when its the stop sign, and has difficulty accelerating. Also, I believe it may have a transmission issue, because as I was accelerating from 60 trying to go to 70 miles per hour, it started to stall, then suddenly it pulled and went quickly to 70, and I felt I lost control of the vehicle then the steering wheel started to shake. Because of this incident I am afraid and would like ************** to refund me, but they have refused. I put down **** on this vehicle, and would like my down payment refunded as well.

  

  Business Response

  Date: 05/22/2023

  Good morning,

  We would be happy to look at thios customers Sentra. In the event we can't fix the problem we would be happy to try to trade him out of his Sentra. Unfortunately we are the dealer and not the manufacture but I will get everybody involed to take care of the customer. We strive to make our customers happy.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my truck from College Station Nissan back in October, I found they actually listed the truck higher on the contract than it was listed for. pushed me to finance the truck, even though I really just wanted to pay the difference. I also saw they added a $5000. warranty plan to the contract, without even asking me if I wanted this. I cancelled that plan with Apex, the warranty provider. After several weeks I contacted Apex to see why I haven't received the check yet. I was told College Station Nissan had to issue the check. I talked to *************************************** and he told me he would call me or email me when the check was ready. This was last Thursday. Since then, nothing and no explanation as to why this takes so long to do. I can't even reach anyone by phone. Apparently, I can only conclude they are trying to avoid this. If they would have given me my $4,803.71 check, I would not even had to go this route. Thought it was worth and try and if not then I will have to pursue legal action.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had to pay ***** to get my car back and they gave me no temporary plates or anything so Im riding around illegal

  

  Business Response

  Date: 05/26/2022

  ************************* came to purchase a vehicle on 04/29/2022 from College Station Nissan and was met by *****************. He proceeded to get a payoff on her 2014 **** Explorer she showed him a payoff of ******* Both parties agreed on a deal and she purchased the 2019 ******* sonata. When College Station Nissan went to pay off the loan for ******s trade in we found out that she had refinanced the loan with another company and consolidated ******* into the new loan making the payoff now ***** an amount that was not agreed upon at the time of sale. ****** knew that she had refinanced her trade in and gave us fraudulent information. We gave ****** two options she could pay the ******* for the amount she still owed on her trade in or she could pay us ******* for the repairs done to her trade in and the taxed we would be charged back from the county because we already had titled the vehicle. She chose to pay the ******* instead of the *******. We returned her vehicle to her and informed her she would have to purchase new plates because her old plates had been disposed of due to privacy.