Business ProfileforAAMCO Transmissions and Total Car Care

I am a twenty-year retired veteran. I took my wife's car to be serviced before we are scheduled to make the drive from *******, ** to *****, ** on 31 May 2024. I took my wife's 2014 Grand Cherroke to the AAMCO on ******************************************** for a transmission flush, rear differential fluid change, and coolant flush. When we arrived there I was not provided any paperwork the man at the front desk took my key and said it would be ready around 2 pm. At 2:19 pm I received a call from AAMCO stating that my car was ready to be picked up. I proceeded to the AAMCO location and arrived there just before 3 pm with my wife. I was then provided paperwork that stated that I received a fluid change on the transmission instead of a flush. I told the gentleman at the front desk that I placed a work order online for a transmission flush not just a change of the filter and fluids. He proceeded to tell me that they do not do flushing even though on the AAMCO website it states that AAMCO has a POWER PURGE which removes all fluid in the transmission. Gentlemen working there then proceed to say that they have had problems with fluses in the past which is why they don't do them. I then asked him if you could perform the service provided on AAMCO's website why would he not tell me this before I proceeded to the location he should've provided me some paperwork when I arrived not after the job was completed. He would not answer the question directly but proceeded to tell me about the bad of the transmission flush. I became frustrated with the lack of communication proceeded with payment and left the establishment. While leaving the location followed my wife while talking with her on the phone ensuring everything was ok with the 2014 Jeep Grand Cherokee while she was driving it. My wife who is also nearing retirement from the military noticed that her air conditioning was not working but it was working fine when we dropped it off. I notified AAMCO immediately and was told to bring the car back so that they could check the coolant level. I asked what time they close and the same gentleman told me that they closed at 6 pm but his mechanics leave at 5 pm. I made it back to the location at about 4:30 pm. The lady took my key and said they would look at my vehicle 30 minutes or so later the mechanic came out a told me they could not figure out what was wrong with the ** and asked me to bring it back tomorrow. I told him I would just leave it so they could figure out what happened. The mechanic just walked away and left me in the front lobby not asking if I had transportation nor did he say sorry for the inconvenience. I paid for a $18 Lyft to return home. On 17 May I received a phone call at 9:07 am from the manager stating that the compressor had gone bad and it was bad when the mechanic test drove it on 16 May when the vehicle was ready for pick up. I told him that it was blowing cold air before the vehicle arrived and argued that it was not blowing cold. I then asked him if it was blowing hot when the mechanic drove it and why was not addressed to me at the pick up of the vehicle. He refused to answer the question. This process had triggered some previous anxieties diagnosed from my military service and as a previous leader, I blame the person above this location for letting the establishment operate this way. There's a term in the military which is "check the checker" If you not checking then things will eventually go wrong more so than right. I only wish for the problem to be made right and for people to own up to their mistakes. There is no pride in communication or quality customer service at this location.