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Business Profile

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Houston Community Newspapers
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Houston Community Newspapers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Houston Community Newspapers has 14 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made repeated attempts via email, phone and social media, requesting that the stop delivery to my address. The paper continues to come and no response from the company.

      Business Response

      Date: 08/27/2023

      Mr. *******

      I have confirmed your address has been flagged to stop delivery of the HCN product. I also sent a message tot he distribution team ensuring delivery is permanently stopped at your residence.

      Sincerely,

      Angie *********

      Customer Answer

      Date: 09/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      As I was afraid of, while the paper says the above. Today, paper showed up again littering my driveway. Interestingly, I noticed neighbors around me did not have a paper but there on my driveway. was the paper. Tried to attach photo but would not upload.

      Regards,


       

      Business Response

      Date: 09/11/2023

      Mr. *******

      My apologies delivery is continuing. I have contacted the distribution team to see what can be done to have your address totally removed from the list.. 

      Sincerely,

      Angie *********

      Customer Answer

      Date: 04/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      Mr. *******

      The paper you are receiving is the Community newspaper and not the Houston Chronicle. I have forwarded your address to the 3rd party vendor ensuring your is flagged to stop all deliveries.

      Sincerely,

      Angie *********



      Regards,


       

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      This is now the second time I am having to file this. After repeated requests and a previous complaint and statement from the company stating they would stop delivering their garbage(paper) to my address. They doubled down and today I have two papers on my front property. The disrespect and lack of social responsibility is egregious.

      Regards,


       


      Business Response

      Date: 04/19/2024

      Mr. *******

      I have forwarded your complaint to the 3rd party vendor ensuring delivery of the Community News no longer takes place. I have also requested non delivery verification for the next few weeks. 

      Sincerely,

      Angie *********

    Houston Community Newspapers is BBB Accredited.

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