Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Wildfires across the Los Angeles area are expected to become the costliest such disaster in U.S. history. As victims cope with the aftermath, it is crucial to stay vigilant against opportunistic scammers. In addition, those wishing to help by donating money or supplies should carefully research organizations before contributing. BBB offers guidance to protect both victims and donors. Copy and paste the following URL for helpful tips: bbb.org/local-bbb/bbb-of-los-angeles-and-silicon-valley
Share
Business Profile

Investment Advisory Services

CitiFinancial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

About

Important information

  • Additional Info:
    There is a fake check scheme that is using the name of this business, but the fake check scheme is different from this business. For a report on the fake check scheme, click here: http://10.1.1.6/0875/90247996

Business Details

BBB File Opened:
9/1/1998
Business Started:
9/1/1998
Business Started Locally:
1/1/1998
Alternate Names:
Associates Capital Bank
Associates Capital Corp.
Associates Commercial Corp.
Associates Corp of North America
Associates Credit Card Services
Associates Discount Corp.
Associates Financial Life
Associates Financial Service
Associates Financial Service Co.
Associates First Capital Corp.
Associates Home Equity Loans
Associates Home Equity Services, Inc.
Associates Housing Finance LLC
Associates Investment Corp.
Associates National bank
Associates Relocation Management Co.
Citi Finacial
Citi Financial
Ford Consumer Credit
Ford Consumer Finance
Ford Consumer Finance Co.
Ford Consumer Finance Company
Ford Housing Finance Services
The Associate Co.
The Associates
The Associates Credit Card Services
Visa Processing Center
Trasnsouth/arcadia
The Associates National Bank
CitiCapitol
Associates Home Equity Service
Transouth Financial Corporation
Trans South
Trans South Arcadia Financial
Arcadia Financial LTD
Arcadia Financial, LTD
Associated Financial Services Corp.
Arcadia
Afsci
Blazer Financial
G T E Mastercard
Phillips 66 Master Card
Citicorp, Inc.
Citicapital
Credit Card Services
Citi Capital Commercial Corp
Payment Aid
Citi Cards
Citi Financial Auto
Citi Credit Monitoring
Citicorp Trust Bank
Citi Identity Monitor
Citibank
Citibank AAdvantage Card
Citibank Visa
Citicapital Corporation
CitiMortgage
CitiFinancial Mortgage
Citifinancial Mortgage Company, INC. Acq. Serv
Citifinancial Mortgage Co.
City Finance Mortgage
1st Nationwide Mortgage
1st Nationwide Mortgage Corp.
GoodYear Credit Plan
Goodyear Credit Card
Citicorp Credit Services

Additional Contact Information

Principal Contacts
Ms. Kathryn Poynor, Manager of Customer Dispute
Customer Contacts
Ms. Kathryn Poynor, Manager of Customer Dispute
Ms. Tammy Walker
Ms. Amanda Neeley, Supervisor
Fax numbers
Primary Fax: (410) 332-3489
Other Fax: (972) 652-5990
Other Fax: (972) 653-3103
Other Fax: (817) 835-3974
Other Fax: (214) 672-4547
Other Fax: (817) 262-5400
Other Fax: (972) 657-6884
Other Fax: (972) 422-4082
Additional Phone Numbers
Other Phone: (972) 652-4000
Other Phone: (972) 281-8161
Other Phone: (800) 368-4828
Other Phone: (972) 652-4523
Other Phone: (800) 582-1361
Other Phone: (800) 796-7591
Other Phone: (800) 336-8913
Other Phone: (888) 514-0965
Other Phone: (800) 753-3637
Other Phone: (972) 570-6876
Other Phone: (800) 447-8144
Other Phone: (800) 547-3673
Other Phone: (800) 753-3673
Other Phone: (251) 675-7660
Other Phone: (800) 254-9695
Other Phone: (972) 652-5706
Other Phone: (800) 426-5363
Other Phone: (800) 622-6528
Other Phone: (888) 776-9780
Other Phone: (972) 653-8000
Other Phone: (800) 281-5054
Other Phone: (800) 777-3548
Other Phone: (800) 777-3547
Other Phone: (931) 490-9311
Other Phone: (800) 877-6770
Other Phone: (305) 593-9964
Other Phone: (800) 468-7151
Other Phone: (800) 943-6843
Other Phone: (800) 573-9917
Other Phone: (800) 486-1750
Other Phone: (972) 270-8881
Other Phone: (800) 643-0997
Other Phone: (800) 884-1930
Other Phone: (877) 331-0201
Other Phone: (800) 554-6914
Other Phone: (972) 681-4120
Other Phone: (877) 891-4043
Other Phone: (866) 383-3923
Other Phone: (800) 950-5114
Other Phone: (888) 287-1138
Other Phone: (716) 248-7500
Other Phone: (800) 848-7491
Other Phone: (972) 424-7587
Other Phone: (877) 211-3745
Other Phone: (877) 780-8897
Other Phone: (877) 491-0608
Other Phone: (972) 652-1187
Other Phone: (800) 476-1750
Other Phone: (866) 311-6742
Other Phone: (800) 713-1142
Additional Websites
Website 1
Website 2

Additional Information

Referral Assistance
Federal Deposit Insurance Corporation
550 17th Street, NW
Washington DC 20429
Phone Number: (877) 275-3342
https://www.fdic.gov
[email protected]
FINRA - Financial Industry Regulatory Authority
1700 K Street, NW
Washington DC 20006
Nationwide Mortgage Licensing System


Phone Number: (855) 665-7123
http://mortgage.nationwidelicensingsystem.org
Texas Department of Banking
2601 N. Lamar Blvd
Austin TX 78705
Phone Number: (877) 276-5554
https://www.dob.texas.gov/contact-us
[email protected]
Texas Department of Insurance
PO Box 144091
Austin TX 78714
Phone Number: (800) 252-3439
https://www.tdi.texas.gov/
Texas Office of Consumer Credit Commissioner
2601 North Lamar Blvd.
Austin TX 78705
Phone Number: (800) 538-1579
Texas Secretary of State
PO Box 12887
Austin TX 78711
Phone Number: (512) 463-5770
https://www.sos.state.tx.us/index.shtml
U.S. Securities and Exchange Commission
100 F Street, NE
Washington DC 20549
Phone Number: (202) 551-6551
https://www.sec.gov/

More Resources

Featured Content

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.