Business ProfileforGemmy Industries Corp

This company is a joke. I bought a christmas highland cow inflatable a good month before christmas and got it home to put up, and got it out of the box and it had a huge hole in the cow. There was no way i could fix it. So i emailed the company rite away and of course you can never talk to a live person but they told me to mail them the cow and then will look at it and we will go from there. So i sent this brand now cow back to the company at MY cost of shipping because they told me they do not pay for shipping even tho this is there problem. I track the package and they got it so i emailed them to confirm they got it and they confirmed it. They told me to allow them ***** hours to look at it and decide of they will replace it. So here it is almost 2 months later and i am still fighting with them to get a replacement or my money back. They told me they needed to talk to managent before they can replace or give a refund. If i was to get a refund they told me i would have to prvide my credit card statement and reciept. I sent that all to them when i sent the cow back it was all in the box. They are giving me the run around and all i wanted was a replacment and i cant get that so i want my money back on the joke of a product and they dont want to give that to me either and that they would have to talk to managment. I have ask several times to give me the managers infor/email/ phone number so that i can talk to them and they will not give that to me either. I will not ever buy anthing made by this company again..

The customer was offered a replacement item that was ordered from our factory overseas. It is not uncommon to wait for items to arrive from overseas, however in this case the customer grew tired of waiting on requested a refund for the purchase instead of waiting on the replacement that had been ordered for her. The customer requested her refund on 1/10/2024, the refund check arrived to her home on 1/29/2024 via ***** ground tracking number ************ so there was no delay on refunding her. We also shipped the item to the customer as a token of our appreciation to her for being a valued customer and for her patience.