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Find a Location

Barcel, USA has 1 locations, listed below.

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    Business ProfileforBarcel, USA

    Food Manufacturer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    301 Northpoint Dr, Coppell, TX 75019-4101
    BBB File Opened:
    7/6/2011
    Business Management
    • Mr. Kevin Massa, Customer Care Supervisor
    Contact Information

    Principal

    • Mr. Kevin Massa, Customer Care Supervisor

    Customer Contact

    • Mr. Kevin Massa, Customer Care Supervisor
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I *********************** went to Valero near my house on **** feb 13,2023 around 6:40 to buy my daughter **** a bag ***** (everyone is in the car with me, but only I go into the store) after we came from the park. she didn't eat them right away when we got home but when she did she said they tasted and smelled like gasoline, my fianc comes in the house unknowingly eating out the same bag my baby just ate out of, there both complaining of sore throat stomach pain headaches and dizziness My fianc ******* said he could not get the taste out of his mouth after brushing his teeth multiple times I called the ***** number and talked to the urgent agency *********** and they called me back from *********** (caller id: ****** bakers us)gave me a reference number ******** the bag doesn't even have an expiration date couldn't find one when the lady asked if I saw one I took them to accelerated urgent care in ****** ** where the doctor told them they have to be on some type of diet which consists of fruits and veggies no red meat or spicy food because it will irritate there stomach more my fianc is still complaining of stomach pains he already went to the bathroom **TMI** but he's complaining that his **** ***** my daughter is complaining of stomach pain and that she still doesn't feel good i may have to take them to the ** if their not feeling better I still have the bag of chips if you need it for evidence this have could of been way worse because 3year old eats them too I took it to Valero earlier today around 7:30 am so they could smell the gasoline in the bag looking shocked also to the school and urgent care.. to really wrap my head around this!!! The lady over the phone offered to cover their medical bills but they are already covered!! I am upset!! I buy ***** as a good job to my kids when they do good!!! H*** nah they are not finna eat ***** anymore and I'm finna post this to let it be known to smell your chip bags before you eat them because you never know WTF!
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    L. T

    1 star

    09/29/2023

    I am writing to formally raise a serious concern about potential racial discrimination within the company. It has been viewed that there is a pattern of unequal treatment affecting employees of different racial backgrounds. This is evident through how each are treated clearly different when the same infractions are involved. Certain employees have horrible attendance & work ethics who maintain their job. Then you have others of a different race who work hard, and have good attendance that are fired at the first infraction, even after being put through drug testing and the company's investigation. It is a clear and evident view of discriminatory practices which is highly unfair to good workers. Truckers as well as multiple employees are aware of the mistreatment within this company.

    Barcel, USA Response

    10/15/2023

    I am writing to address the issue related to the recent claim or complaint that has been brought to our attention. We want to assure you that we take all claims seriously and are committed to conducting a thorough and fair investigation. As of now, we do not have information about the identity of the individual who brought forward this claim. This is not an oversight but is due to not having a former or active associate with that name or e-mail address on record we cannot speak in behalf of the information he or she are claiming. Our investigation however continued to ensure that we actively worked to gather any information regarding the claim in order to ensure to address the matter. In this case I can share that Barcel *** is an equal opportunity organization who prides itself in having a diverse group of associates across the organization. When in doubt if there is ever any reason that leads the decision to terminate a professional relationship with any associates the proper measure are taken into consideration. 1.Disciplinary Actions process which is as follows:i.Verbal warning ii.Followed with an email b.1st counseling session warning form c.2nd warning form d.3rd warning form (we may also move into a PIP during this time in the disciplinary process depending on the case which are review as needed)e.4th termination 2.If there is a severe performance or behavior act on behalf of any associate that are against company policy. There is a process of investigation to ensure to conclude with the appropriate decisions a.Suspension from work pending further investigation i.Or b.Termination of employment These are some of the aligned process in place to ensure that each associate is threated equally with respected depending on the matter of circumstances of each matter. At Barcel *** it is our intention to provide a quality environment in which Associates are able to achieve the high standard of performance, which is expected of them. Our objective is to maintain a work atmosphere where the required to excel are readily accessible to each Associate. If you have any additional information or concerns related to this claim, I am here to assist with any additional information. Thank you for your attention to this matter.

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