ComplaintsforGrabAGun.com

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction completed 15 June 2024 1124 Hours - time is approximate. I was sold a gun from the company GrabAGun. GrabAGun said that they had detected 'fraud' on my account and gave me back my money. GrabAGun then put the same gun back up on the web site for the same price. I had my FFL call them and was told this from my FFL: "They cancelled the order and called it fraud, because that entire kit is MSRP $1,200 with a min price no less than $1,100 they misplaced it and then cancelled the order because of it." GrabAGun is using BAIT AND SWITCH and they are out of *****!

  Business response

  06/17/2024

  "Bait and Switch" is defined as the action of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.  We informed you of suspected fraud and issued a full refund.  We did not attempt to substitute an inferior good, thus this cannot be considered a bait and switch tactic.   Further, the price on the purchased firearm is correct and we have available inventory to continue making sales at the same price.   The only issue in this case was that your order had a few tell tell signs that it was fraudulent.  For example, the billing zip code you entered did not exactly match the billing zip code that your credit card company responded with.  There were other issues as well.  You are more than welcome to try making the purchase again, but we suggest you confirm all the information you are entering is correct.  
  

  
  

  Customer response

  06/17/2024

  I don't know which zip code the business is speaking of.  ***** is my VALID ZIP CODE AND HAS BEEN FOR 3+ YEARS.  And if it was a zip code issue - 1. why did you not try to call or email me?  I sent my phone number - which you can verify is correct - along with the correct address. 

  2. They cancelled the order and called it fraud, because that entire kit is MSRP $1,200 with a min price no less than $1,100 they misplaced it and then cancelled the order because of it.

  Yea its getting deep in here.  That's all I can say.  The second point says BAIT AND SWITCH.  TELL ME IT DOES NOT!
  

   

  Customer response

  06/17/2024

  I am rejecting this response because:   

  1  I provided the correct zip code - it is ***** as I put it on their sight.  It has been my zip code for 4+ years.

  2. They cancelled the order and called it fraud, because that entire kit is MSRP $1,200 with a min price no less than $1,100 they misplaced it and then cancelled the order because of it.
  
  My FFL was told it was canceled because of 2.  That is the DEFINITION OF BAIT AND SWITCH.  THEY SOLD THE *** TO ME AND AGREED TO DELIVER IT.  NOW THEY WANT 100 TO 200 MORE.  BAIT AND SWITCH.

  *****
  

  
  
  
  
  

  Business response

  06/17/2024

  Again, the definition of "Bait and Switch" is defined as the action of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.  Nowhere in your claim do you state there was an inferior good that we tried to give to you.  Instead, we gave you a full refund.  Further, the item you say should be priced higher is in fact priced correctly.  We have sold it to others at the price you paid,and we continue selling it at the same price today.  To verify this, you can type in the *** number at gun.deals and see that there are about 15 other firearm retailers all selling it at the same exact price.  Your FFL is wrong,and youre blindly making accusations based on misinformation.  We dont know anything about you or your credit card other than the fact that your bank replied to the transaction with an AVS response of Street Address: Match Zip: No Match (A).  This is not something we made up to avoid completing an obviously  profitable transaction.  This was you banks AVS response.  Maybe there was a typo.  Maybe you tried to enter the extra 4 digits and got those wrong.  In looking at your order, I see they were entered in as -9999.  That seems unlikely right there.  Ultimately though, we have no way of knowing.  

  Customer response

  06/18/2024

  I am rejecting this response because:   

  Bait and switch can also be for the same item.  It DOES NOT have to be for a better product.  For example - lets just say someone offers a gun at a 'bargain price'.  Lets just say they offer the gun at a lower price than everyone else.  That gun for example could be offered at 999.  Then after it was paid for and the transaction was accepted - that dealer comes up with a reason - lets just say bad zip code - btw my zip is 34638-2644 (i KNOW MY ZIP+4 - IT WAS YOUR F****** SYSTEM THAT PUT IN THE ***** NOT ME SO TALK TO YOUR S*** HEAD PROGRAMMERS AND TELL THEM TO REMOVE THE +4 - BUT YOU ALREADY KNOW THAT).  So lets just say they reject your offer and then say if you want the same gun the price is now ***** or 1,100.  The bait is the lower price - the switch is changing the price of the gun to a HIGHER PRICE.  SO DON'T TELL ME THAT BAIT AND SWITCH MUST BE FOR A BETTER PRODUCT.  IT CAN BE FOR THE SAME PRODUCT FOR A HIGHER PRICE - THE PERSON ADVERTISES THE **** FOR THE LOWEST PRICE AND THEN RAISES THE PRICE....OH ITS ONLY 200 MORE YEA.  THAT IS BAIT AND SWITCH BY DEFINITION. 
  

  Customer response

  06/20/2024

  I have an offer to make.  It is the system of GrabAGun that is inserting the ***** to the zip code.  First of all I worked for the US *********** as a programmer for over 5 years.  I would never ever put that in on my zip code as ***** is INVALID.  I know my correct +4. 
  Here is my offer - a GrabAGun Representative can watch me input my credit card info.  I will put it in EXACTLY LIKE I DID BEFORE.  If the system does NOT put my zip code in as *****.  I will buy the gun at the price I paid originally. I agree to pay $ ******* TOTAL and NOT ONE ***** MORE.  However, if their system - through no fault of my own, inserts the ***** to my zip code - then I want the gun for FREE.  NO CHARGE.  THAT'S MY COST as a programmer for over 30 years.  Yes I still program.

  *****

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought bullets from them.The bullets are blowing apart before hitting target.

  Business response

  05/06/2024

  Returns on ammunition are not allowed.  This is an industry wide policy with all sellers of ammunition that we are aware of.  It was also agreed to at checkout.  It doesn't mean that you are out of luck though, you simply have to contact the manufacturer and file a warranty claim.  They should be able to identify and correct the issue in a satisfactory manner. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/22/24, I placed an order for an "in-stock" item with this company.On 4/23/24, I received an email notifying me my order had been cancelled as the item was out of stock, and refund would take 5-7 business days. I looked on the site, and saw the item now reflected "out of stock."On 5/2/24, I saw the item was back in stock, and placed a new order.On 5/2/24, several hours after placing the order, I called in to confirm they actually had it, and I would receive the item - and not lose another day, waking up to an email that the order had been cancelled. The representative was pleasant, looked up my order, and told me "We did a locate, the item has been secured, and it will ship within 3-7 business days."On 5/3/24, I woke up to an email telling me my order was cancelled, and would be refunded in 5-7 business days.On 5/3/24 I called the company, and was told there was nothing they could do. I asked to speak to a manager, and the manager claimed:1) there were two items in stock the first time the order was placed, but they received multiple orders at once.2) there was one item in stock the second time the order was placed, but they received two orders at once 3) when asked how quickly the inventory updates whether once a day, or...he said "every 1 minute"I responded that it's not credible that TWICE I would place my order the exact same minute as another person, a week apart. It's more likely I'd be hit by lightning, or win two $1B powerballs a week apart. He had no response. I called out his lie.He said there was nothing he could do for me. He said he didn't see any big new shipments. He didn't offer any way of ordering the item except for placing an in-stock notification request.I responded...do you really think I'm going to do this a THIRD TIME?This is a BAD COMPANY, doing SHADY BUSINESS. They should fulfill customer orders, and not lie to them. And make an effort to fulfill the orders they get. I wanted nothing free - just what I paid for.

  Business response

  05/03/2024

  We had access to a very low quantity of the $8 item in question.  It was also discounted by 75%.  Due the extremely low price, it sold very rapidly - much faster  than our system could update.  The low price is likely what caused the reviewer to also attempt purchasing the item twice.  Many others did as well.  It is rare, but a sold item being out of stock can happen on fast moving low quantity items that are steeply discounted.   We would like to add that all of this happens automatically and programmatically.  We apologize for the issue and will continue improving system speed to make future occurrences occur less often. 

  Customer response

  05/03/2024

  I am rejecting this response because:   

  Your response is not credible.

  Your manager told me:

  1) your system updates inventory every 1 minute.

  2) you had two in stock when I first ordered (meaning there were three sales in that one minute)

  3) you had one in stock when I ordered yesterday

  It's simply not credible that, both times, in the same minute, they sold. And you provided it to the other customers who ordered both times.

  Maybe you mispriced the item, and decided you didn't want to fulfill the order. And then, rather than repricing it when one of your distributors had it back in stock, you kept it the same. And then cancelled my order a second time.

  Your answers are simply not credible. As I see now in BBB reviews, and ****** Maps reviews, and Yelp reviews, you have many unhappy customers. And quite a few ******************** complaints.

  It seems like this is not an isolated incident.

  I want my order fulfilled.

  Business response

  05/03/2024

  GrabAGun successfully sales and ships tens of thousands of items each month.  It has served millions of customers all while maintaining an A+ rating with the BBB for over a decade.   Considering our volume, having a few negative reviews (or even 100+) spread out over such a long period of time actually speaks to our high level of service.   The experience you had is rare, but we can absolutely run out of stock on an item.  It happens, and there's absolutely nothing nefarious about it.  We understand your frustration.  We apologize.  If we had additional units to sell, we would sell them.  It is our business to sell them.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I paid them for a particular product that they advertised with photos and written descriptions. They sent me something different and of less value. They've done this multiple times to multiple customers.

  Business response

  04/17/2024

  It looks like we had a 30 minute phone call with the customer on this issue.   I didn't listen to the entire thing, but the summary of it appears to be that we apologized to the customer for any discrepancies and offered him a choice of refunding $40 or having the firearm shipped back to us and giving him a full refund.  The customer chose the $40 refund?   To give a little more information on this, two different distributors were selling this  same SKU to us under the same UPC number.  UPC numbers should be unique to every product in the universe, but sometimes different places get confused.  Or perhaps an update is made at the manufacturer (that creates the UPC'd product) and not everyone updates their literature appropriately.  It's rare, but it happens.  It's what happened here.  The correct item is what was sent.  They no longer make the firearm in the configuration advertised.  The distributor we bought it from still had the old information with the old picture, so that's what our system was using.  It's their fault.  It's our fault too.  That being said, the desired product no longer exists, so we cannot offer the desired outcome of the customer.   We would have issued a full refund though, and we do hope the $40 credit we issued was of some consolation.   The item purchased is out of stock everywhere right now, but we have just updated our website to reflect the updated picture.  We are very sorry that this happened and we will try to update situations like this much quicker in the future.    

  Customer response

  04/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a firearm kit through this dealer which was supposed to come with 4 magazines. They removed the magazines due to my state's high capacity ban. But FFL Dealers in my state are exempt from the ban because they are able to modify them to be compliant. So even knowing that information, the company won't send the magazines I purchased, essentially stealing about $200 worth of product I purchased.

  Business response

  02/08/2024

  High capacity magazines are in general illegal for us to ship to the customer's state.   We understand that some illegal items can be "modified", however we as a business have made the decision to avoid getting caught up in the legal intricacies and/or liability of not following what we deem as being the spirit of the law.  From a more practical stand point, we have no way of knowing if a receiving dealer will even notice and/or correct an illegal item from being transferred.  It's a liability that we do not want to assume.  We are very upfront about our position on this.  When an order is made, like the one in this case, we send an email to the customer.  It gives them 3 choices.   1) ship the item with the illegal magazines removed 2) accept a full refund on their order 3) provide evidence of being in law enforcement and have us ship the item.   If we receive no answer we will cancel and refund the order.  The customer in this case, wrote us back and told us to remove the magazines from their purchase.   A copy of this exchange is attached.   We 100% understand the frustration of speaking with the receiving local dealer and having them explain how they could have modified the illegal to become legal, but this happening or not happening is not something we will risk our license on occurring.  Some sellers may, but many do not.   Call us conservative, but we have a license and a business that supports many families to protect.  As a potential solution, we would be more than happy to write to the customer directly and sell them 3 legal magazines at our cost (less $5-10). 

  Customer response

  02/08/2024

  I am rejecting this response because:   I did receive the email stating the guild on the order but, it wasn't until after I decided to continue with the order and when I picked it up at my dealer that I was told it was legal to have them sent to my FFL dealer. I paid for a product that had magazines as part of the package and I shouldn't have to pay for magazines AGAIN. There is a difference between a illegal company policy where you don't give customers everything that they paid for (or even a legitimate alternative) and doing what's legal and send the product to an authorized FFL dealer that is allowed to receive them. And honestly, if the company didn't want to get caught up in the legalities of gun issues, then they shouldn't have started a gun company. I will only accept a refund in the cost of the magazines, the 3 "legal" magazines sent to me at the cost of the company, or my original magazines sent to my FFL dealer so they can be modified. I will and should not have to pay twice for a product. This is on the company to have a reasonable alternative if they will continue with this policy. 

  Business response

  02/08/2024

  Customer bought an item that contained parts that are illegal for them to own in their state.  We notified the customer ahead of time that we were willing to ship the item without the illegal parts or issue a full refund.  The customer chose (see attached email) for us to remove the illegal parts.   We did so and shipped the item.   Changing ones mind after the fact because they talked to a guy that would modify things for them is not allowed.  We do not ship items to other firearm dealers with the hope that they have a gunsmith on hand that can and will modify something illegal in order to make it legal.  This is not a risk that we are willing to assume, and it was never a part of the **************** given or selected.  We also wont issue an arbitrary refund amount when a full refund option was given and declined.  The customer should have selected to receive a full refund from the start instead of later attempting to force us to do something that we were very upfront about.  

  Customer response

  02/08/2024

  I am rejecting this response because:   "In hopes that the gunsmith will make something illegal, legal...". Funny how you're not willing to take that chance but your willing to take the chance that your customers won't use your firearms in crimes, only when it makes you makes you money right? And yes it was a choice after the fact because I wasn't informed, BY YOU, that FFL dealers in my state are exempt from the hi-cap restrictions when you know for a fact that it would be legal to send the magazines. It is your job to send product that people pay for and that's it. It is also your job to have faith that the dealers will make the proper modifications to advice by all state and federal laws, just as much as you have faith that your customers won't use your weapons for illegal purposes. Your company is hypocritical as you're willing to sell a product that can kill people but won't send magazines LEGALLY to a gunsmith to have them modified. My position stands... reimbursement for the magazines, send "legal" magazines on your dime, or send the magazines I originally purchased. Mine isn't the only instance of this happening, even found reviews from ***'s that were denied due to this arbitrary company policy. Without resolution on the company's part, I will be seeking legal options for grounds of a class action lawsuit where this company is receiving money, giving half of the product to the consumer with no reasonable compensation. 

  Customer response

  02/08/2024

  I have received a partial refund from a customer service representative. I can consider the issue resolved. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered an item and these people refused to answer the phone refused to answer any communication including email I am seeking a full refund of $35 due to fraud from this company.004789882 is the order number for this small amount purchase.I am seeking a full refund of $35.00

  Business response

  01/29/2024

  It appears that the item purchased was delivered on 1/26 via ***** tracking number 270157941421.  We trust this resolves any outstanding issues, but we stand ready to address further if need be. 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit was stolen and used for numerous fraudalent purchases. i have contacted grab a gun and the collection agency that they hired and nobody is willing to help me out removing this charge, I am trying to purchase a home and this collection is hurting me. I need this charge removed asap

  Business response

  01/03/2024

  We are a retail shop.  We do not lend money.  We have no ability to report anything to a credit bureau.  If you financed your purchase from us, it would have been done through a third party finance company that we partnered with.   You would need to contact them.  We will email you directly to help point you in the right direction to get things resolved. 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  GrabAGun.com is harassing me and retaliating against me for filing a complaint about them. They keep sending me emails asking me how I liked a product that I did not receive from them. It is in fact a product that they refused to let me purchase for no reason. I unsubscribed a long time ago to try to stop this behavior, but it continues.

  Business response

  01/03/2024

  We object to the facts and premise of this complaint.  All customers are free to unsubscribe to any and all marketing emails.  The email mentioned in the above complaint appears to be a transactional email (initiated by the customer's attempted purchase) vs a marketing email.  The way to stop receiving emails of this type would be to stop attempting to make new purchases. 

  Customer response

  01/03/2024

  I am rejecting this response because:   I have not initiated any purchases. These recurring emails from GrabAGun are regarding a purchase that was attempted a long time ago and was canceled by GrabAGun for no reason and GrabAGun continues to refuse to state the reason.  The emails are asking for a review of the product purchased which I never received due to them canceling the order.  This is just more of GrabAGun's childish behavior towards a customer who never did anything wrong except push back when they refused to correct a mistake that they made.  Now they imply that I am continuing to try to make purchases which could not be further from the truth since I will never do business with them again.

  Business response

  01/03/2024

  Customer contradicts themselves by first stating that they "have not initiated any purchase".   In the very next sentence they claim that the purchase they "attempted" was cancelled.  If there are no further purchase attempts, there will be no further emails.  We wish the customer well and hope there are no hard feelings.  Hopefully knowing that the email received was the result of the order attempt (vs any kind of intentional harassment on our part) will suffice.  

   

  Customer response

  01/03/2024

  I am rejecting this response because:   More nit-picking word salad from GrabAGun.  My bad, I left out the word "additional" from my statement about not initiating any purchases.  I can admit my mistakes, unlike GrabAGun.  The point is why does GrabAGun keep harassing me to review a product that they refused to sell to me?  GrabAGun says they have no desire to engage in a back and forth, yet that's all they do while continuing to avoid the real issue which is an explanation for canceling my valid order.

  Business response

  01/03/2024

  Again, if no additional purchases are attempted, no additional emails will be sent. 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Grab a gun had an advertisement for a desert eagle XIX 50ae for *******. I made this purchase and this was delivered on 12-18-23 however it was the wrong firearm I made contact with the company who stated that they did post that sale but did so in some sort of error. I explained that I understood bout would request that they make good as I purchased and received ****** in ammunition that I now have no use for it. They contacted my ffl dealer and arranged for the firearms return and a refund would be given.

  Business response

  12/20/2023

  We did make a mistake in advertising the wrong item.  There are essentially two versions of the firearm purchased.   The one we intended to sale (and shipped) comes with a single barrel.   The picture in the one advertised is much more expensive and comes with ***********.   It was a distributor level mixup with UPC numbers that caused the issue vs anything nefarious.   It sounds like we are in the process of having the firearm we shipped returned to us.  When it is received a full refund will be issued.  Unfortunately, the two barrel version of this firearm is not in stock.  A full refund (along with our genuine and very sincere apology) is the best we are able to do.  

  Customer response

  12/20/2023

  I am rejecting this response because:   you have admitted that you published and facilitated a sale to the public that you had no intentions of fulfilling. I believe ***** law (D.T.P.A. SECTION *****) protects consumers in cases such as this. I'm requesting that grab a gun make good on their publishment as I now will not have that Christmas presant to give as well as the matter of the ammunition I purchased the same day and was delivered which can't be used or returned as well as the extra barrel was intended to be sold so I also have incurred financial damages. I'm only asking that grab a gun to up hold their published sale to make this right.

  Business response

  12/20/2023

  Again, we apologize for the honest mistake in mixing up the two SKUs.    The consumer's requested resolution is for us to honor the the transaction with the incorrect SKU (that was priced about $700 below market price).  We are not able to do this as 1) it was a genuine mistake that a reasonable person would understand was an obvious mistake and 2) the item is not in stock for us to be able to send even if we wanted to. 

  Customer response

  12/20/2023

  I am rejecting this response because:   I call and confirmed that all the information was correct by a grab a gun employee moments after the order. Grab a gun was well aware before the firearm was shipped.ater the supposed mix up another representative said that ******* price wasnt out of the ordinaryA replacement and all accessories can be purchased by grab a gun and can rectifi the situation ******  have suffered financial loss withammunition that's a financial loss as well as the proceeds that would have been gained by the sale of the extra barrel  again I believe ***** law protects consumers such as myself

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased an item that had just been released. The cost was $950, plus tax and shipping. The item continued to show in-stock for about a day, and then it showed out of stock. After it showed out-of-stock, they changed the price to $1,050, plus tax and shipping. It then showed in-stock again. I had no updates to my order for a week, and then all of a sudden, I get an email saying their inventory had a glitch and they were cancelling my order. 100% it was because they had a large order of them and raised the price to $1,050 and cancelled the orders at $950. I have been reading that this business is notorious for this. How they are still in business, I don't know, but this is quite literally theft. They have held my money for a week, and now are saying it will take 5-7 days for my money to be refunded. I can provide whatever documents necessary. Thank you.

  Business response

  12/20/2023

  I'm not sure what item you purchased, but you said it was a newly released item.  Newly released versions are often times very popular, and sales volume can be rapid.  We can oversell on an item like this before our system has a chance to update the item to being out of stock.   When we run out of stock, we will place an order from whatever distributor still has any available.  Sometimes the only ones available are at a higher price.  While frustrating, that seems to be what happened in your case.  We apologize for the issue and would have you continue to watch them item.  The price will fall again when we are able to source the item from our best distributor once again. 

   

   

  Customer response

  12/20/2023

  I am rejecting this response because:   My order number is 004679600. I placed this order on 12/11 at 2:35pm in the afternoon, for $950 plus tax and shipping. My card was charged immediately. It continued to show In Stock until the afternoon of 12/12, at which point it showed Out of Stock. It showed Out of Stock until 12/15, at which point I received 6 notifications at various times that it was back in stock, at a higher price of $1,050 plus tax and shipping. I also received another notification on 12/16 that it was back in stock, at the higher price of $1,050. On 12/18 at 4:34pm, a full week after I placed the order and it showing back in stock multiple times due to the emails I received, I received an order notification stating my order had been cancelled due to a "glitch" in the inventory system. Obviously the glitch was not there to allow you to list it back In Stock at the higher price point. I do not at all believe your explanation. I believe that there was a high demand, so the orders at the lower price were cancelled. 500 units at an extra $100 apiece equates to $50,000, so no, I don't believe your explanation for one second. A 5 second search on ****** shows that this is a very common business practice with Grabagun, with the same explanation. The fact of the matter is that you don't honor the price you advertise, and whenever you can steal from people and make a higher profit, you do so. I still have not received my refund, which means you cancelled my order after holding it for a week, I'm still waiting on my refund, so now you will have had taken my money and I will not get it back for probably 2 weeks after you took the charge. I will make sure that all of my associates within the industry are fully aware of your unethical practices. 

  Business response

  12/20/2023

  In reality, we received under 50 units.  2/3rds of those sold closer to $950 before our cost changed.  The items is currently out of stock with all ***** distributors.  If we could buy 500, we certainly would, but that's just now how the gun world operates.    If certain ***** distributors get more in, they will be listed on our site at the lower price once again.  If other more expensive ***** distributors get them in, they will likely be listed on our site at the higher price.   Conspiracy theories aside, we typically add a fixed margin to our tens of thousands of active SKUs.  If our cost goes up, our price goes up by that same amount. If our cost goes down, so does our price.   We don't have the time or inclination to manage 80k different SKU's to look for orders to cancel, relist for more money, and upset customers over.  That is not a winning strategy, it's not something we participate in, and that's not what happened in this case.   

  Business response

  12/29/2023

  In reality, we received under 50 units.  2/3rds of those sold closer to $950 before our cost changed.  The items is currently out of stock with all ***** distributors.  If we could buy 500, we certainly would, but that's just now how the gun world operates.    If certain ***** distributors get more in, they will be listed on our site at the lower price once again.  If other more expensive ***** distributors get them in, they will likely be listed on our site at the higher price.   Conspiracy theories aside, we typically add a fixed margin to our tens of thousands of active SKUs.  If our cost goes up, our price goes up by that same amount. If our cost goes down, so does our price.   We don't have the time or inclination to manage 80k different SKU's to look for orders to cancel, relist for more money, and upset customers over.  That is not a winning strategy, it's not something we participate in, and that's not what happened in this case.   

  Customer response

  12/30/2023

  I am rejecting this response because:   I don't believe this response at all. As I stated before, a 5 minute ****** search shows this is a very common practice by this business. They have been blacklisted from many forums because of these practices.....selling a product, it not showing out of stock until days later, cancelling the order, then showing In Stock at a higher price. They don't care because they are not being held accountable for it. I have made sure to let everybody in my circle know about what happened, and they will no longer be using Grabagun again either. 

  Business response

  02/06/2024

  The customer's desired resolution is listed as "none", and we have provided a truthful and reasonable explanation for the issue.  We therefore request that this case be closed noting that we did what we could to address everything.  We would also like to note that GrabAGun very successfully sells and ships tens of thousands of firearms and accessories each month.  We have maintained an A+ rating here on the BBB for well over a decade.  We very seriously apologize to this customer for the issue caused, but to claim it was done with ill intent or for profit is simply not true.  

  Customer response

  02/06/2024

  I am rejecting this response because:   resolution was "none" because you held my money for over a week after it showed In Stock, then Out of Stock, then In Stock again before you raised the price and cancelled my order and refunded my money. A 2 minute search online shows this is a common practice. If BBB chooses to close, then they can feel free, however my complaint justifiably stands. 

  Business response

  02/06/2024

  We disagree with the customer's position and request the case be closed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩