Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attachment 1 On March 14, 2025, at 4:26 PM, I received an advertisement email from GrabAGun promoting a sale on the Ruger LCP *** *****/Stainless .380 ACP with a 2.8 barrel and 10-round capacity. Intrigued, I immediately attempted to purchase two of these sale items. However, I was unable to locate the sale on the GrabAGun website.Attachment 2 The following day, on March 15, 2025, at 11:45 AM, I emailed GrabAGun support to inquire about purchasing two of the advertised items. At 12:47 PM, I received a response from ****** at GrabAGun support. He explained that their sales are contingent on the quantity of items available at the discounted price. Once that inventory is sold out, the sale ends, and prices may revert to their standard rates. Additionally, ****** mentioned that the item was still listed on their website but at a significantly higher price.This situation raises concerns about a potential bait-and-switch tactic. For instance, how could GrabAGun sell out of this inventory in just over twelve hours, especially during the night? I asked them to honor the advertised price for a sale item within the specified timeframe.Later that day, at 1:00 PM, I was assured that my concern would be escalated to management for investigation and that I would receive a follow-up. However, it has now been ten days, and GrabAGun has ceased all communication with me

  Business Response

  Date: 03/25/2025

  In the customer provided screenshot, the terms and conditions clearly state that quantities may be limited and pricing is subject to change at anytime.  It should be noted that this is generally a $300+ firearm that the customer is wanting to purchase multiple units of for $24.  As anyone can imagine, an advertised $24 firearm would 1) most likely be the result of an error and 2) most likely sell out very quickly - even at night.  In either case, we are unable to honor the requested $24 price. 

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response for the following reasons:You provided multiple contradictory explanations regarding the pricing issue. The initial excuse from ****** in GrabAGun Support (conversation attached again for reference) states that the discount was limited to a specific lot, which subsequently sold out. However, the same item was later offered to me at a significantly higher price, which could be interpreted as a classic case of bait-and-switchbased on your own definitions.
  After being promised a response, I was ignored for nearly two weeks. Subsequently, I filed a BBB complaint, to which GrabAGun responded with an explanation that lacks clarity and resolution. This response presented two different theories on what may have occurred, without making any concrete effort to address the matter.
  
  If the pricing error occurred, it remains your responsibility. As a consumer, I am not an expert on your pricing or advertisements, and I approached the sale in good faith, assuming the information provided was accurate. I also find the use of the term multiple units misleading, as I requested only two items. This word choice appears to deflect from the actual facts of this situation.
  Furthermore, I encourage you to review the BBB database as well as platforms like Yelp, ****** Reviews, and Reddit, where dissatisfaction with similar issues is evident. Such patterns highlight the importance of addressing these complaints responsibly.
  In the spirit of resolving this matter amicably, I propose a fair solution: Allow me to purchase one single unit of the item at the original advertised sale price. If this resolution is accepted, I will withdraw all complaints and refrain from filing any others related to this sale.
  I am making this offer as a reasonable and good-faith attempt to conclude this dispute positively. I hope GrabAGun will accept this olive branch and address the matter promptly.
  Thank you for your attention.
  Sincerely,
  BMR

  Business Response

  Date: 03/25/2025

  GrabAGun successfully sales and ships tens of thousands of items each month.  It has maintained an A+ rating with the BBB for well over a decade.  This means is that we respond appropriately to any and all claims made in an appropriate manner - just as we are doing with this one.  If we made a mistake in pricing a $300 item at $24.99 instead of $249.99, that's all it was - a mistake.  Unfortunately we cannot honor a $24 price on this item. 

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   In most jurisdictions, if a store displays or advertises a wrong price, you are generally entitled to pay the lowest price displayed or advertised, and potentially receive a refund or even the item for free in some cases. 
  Here's a breakdown of your rights and what to expect:
  General Rule:
  You have the right to pay the lowest price displayed or advertised for an item, even if it's a mistake. 
  Consumer Protection:
  Consumer protection laws aim to prevent retailers from misleading consumers with pricing. If you are charged more than the advertised or displayed price, you may be entitled to a refund of the overcharge, or in some cases, even receive the item for free.

  I offered you a reseaonable solution and you just repeat the same excuses in your first response. I will now file a false advertising and bait and switch online scam complaint with the *** a general complaint with the **** and ***, and follow up with civil action in my local jurisdiction.

  As i stated earlier I am doing all I can to reach an agreement with you. However, you won't even meet me half way.  I'm a retired guy great deal of knowledge in law and plenty of time, now it's your choice to determine the direction we proceed.

  I will keep in touch,

  BMR

  Customer Answer

  Date: 03/26/2025

  Response to Vendor stating a BBB rating of A+ (I just noticed this comment) , yet BBB reviews show less than 3 out of 5. Interpretation, they are satisfying BBB requirements without consumer satisfaction..

  Customer Answer

  Date: 03/26/2025

  I appreciate the time and assistance provided so far. However, I regret to see how this vendor appears to exploit the BBB ratings system. Due to my dissatisfaction, I have escalated this matter to the appropriate government entities and will be pursuing additional actions regarding my concerns with this vendor.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely NO customer service! ********************** screwed up my address and sent my order to the wrong address. I went to **** tracking and it had shipping label showing as created (to the wrong address), and not yet actually shipped. So I called grab a gun and they told me that they would not take the time to retrieve the item from the truck. They said they would go ahead and ship it to the faulty address and IF it ever came back, they would then ship it to my correct address! I could not believe what this guy was saying to me! First of all, I said, I had the correct address on my account when I ordered it. It was my default address. He argued with me and said no I did not. Then I told him that my cc would NOT accept the charges, if it had the faulty address. He argued with me up and down , and I finally told him that they just lost a good. paying customer, and that I would not be back. I was sooooo disgusted with this support agent, that I just hung up the phone after that. Grab A Gun should NOT be in business. Either an employee of Grab A Gun, or their software(computers whatnot), tampered with my address and caused all of this nightmare. On top of that, they are either too lazy or too cowardly to admit to their faults, and make things right. In the meantime, I don't know if I will ever see the item I ordered, or the money that they fraudulently charged to my credit card!

  Customer Answer

  Date: 02/27/2025

   The retailer(grab a gun) has reached out to me twice since I filed this complaint. They emailed an apology and  sort of a recognition of their faulty ways to me. They then emailed me 10 minutes later, saying that in a show of good faith, they are immediately refunding my m **** to my credit card. I intend to close this complaint, but not until I know for certain, that I have indeed received my full refund. Thank you for reaching out to me about this, because it provided me a way to contact you with this update.

  Business Response

  Date: 03/04/2025

  Hi ******.  Sorry to hear you had that experience.  We went to look into things and see that you called or emailed again and had a better outcome (the item was refunded).  We will have a talked with the first rep you spoke with.   Sorry again for the hassle and please let us know if we can be of any additional help. 

   

   

  Customer Answer

  Date: 03/04/2025

  I have reviewed the business response and accept this resolution.
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GrabAGun.com charged me for an item and then canceled it saying it was an issue with my card. Then they said everything was fine and to reordering I did. When they didn't refund my first attempt I told them I would file a claim and that seemed to make them mad so they canceled everything, blocked my number and kept my payment. Also the payment of ****** show as reoccurring payment. I never authorized that and why would you for a one time purchase. They hung up on me 3 times and won't resolve the problem. I filed a claim with my bank but these people need to be looked into. They are breaking the law. The amount of stress this has caused is bad enough. Tell me what my options are to get justice. Thank you very much, **** ********

  Business Response

  Date: 02/06/2025

  Customer placed and order.  The order appears fraudulent and was closed.  A full refund was issued.  Customer's attached picture even says "refunded" on the screen.  Perhaps the issue is that refunds are not "instant".  They can take a couple of days to post back to a bank account.  This is pretty common with all merchants issuing refunds.  Everything we can see looks good on our end though.  Please respond to this case again in a few days if the refund is still not showing up for some reason.  We would be happy to investigate further. 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shipped a gun with a different trigger profile than what was pictured on their website

  Business Response

  Date: 02/09/2025

  Not enough context is given in this complaint in order to respond to properly.  What model number was received?  What is the *** on the box?  Was the firearm accepted from the *** and taken home?  

  Customer Answer

  Date: 02/09/2025

  attached is the correspondence between myself and grabagun, they keep saying they I can't return the gun because of their return policy, so I asked them to send me the correct trigger, and I would have a gunsmith install it. The hooked "recurve" trigger that was supplied on the gun they shipped me, which has a much smaller radius .

  attached are pics of the gun I received and what the trigger should look like on another gun I have of the same model.

  Customer Answer

  Date: 02/09/2025

  the *** CZ website trigger pics attached

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 12/29/2024 Purchase amount: $746.99 I ordered a rifle from the grabagun.com website and after it did not ship for many days I submitted a service request via their website to cancel the order. Roughly 30-minutes after submitting the email the order was marked shipped and then I was told the order could not be cancelled because it was shipped. This is the second time that this exact scenario has happened to me with this business, so it seems clear that their approach to deny cancelling orderswhich is allowed if the item is not shippedis to just mark the order shipped once a cancel request is received. I contacted support via email about this on Jan 6 to ask for the *** that was offered to me after complaining about their practices. No one ever responded to that. I contacted support via text messages two days later to explain what was going on and ask again for the ***. I was told one would be issued. It is now 13 days later and there is still no *** issued. Because the rifle was shipped to my local FFL I had to just go pick it up from him since he wouldnt hold onto it for me until I could get a return shipping label. Again, this is the second time this very this has happened with this company. They tell you that you can cancel orders that arent shipped, but then intentionally mark orders as shipped right when you ask to cancel. And then they tell you that you can ship the item back but never give you a shipping label to do so, forcing you to keep the item, given the way firearm sales work. I am now out the $765 for the item that I dont even want and cant ship back anymore. I would like compensation for this, given that its not the first time it has happened to me and that their customer service lied to me multiple times and ignored my requests.

  Business Response

  Date: 01/21/2025

  Firearm was ordered on Sunday,12/29.  It was a short week for most retailers due to the New Year's holiday.   We shipped the firearm when the warehouse staff returned to work on 1/2.  In fact, we shipped out many orders on this day.  While it may seem like a conspiracy of some sort, we don't **** things as shipped if someone messages us about an order.   We **** orders as shipped when they ship.  And we ship everything as quickly as possible.  There are literally hundreds and thousands of orders going out each day.  The time it would take to improperly flag an order as being something and deal with the customer service issue after the fact doesn't make sense.  There's simply no time or appetite for doing such a thing, and what purpose would it really even serve?  We are happy to cancel orders when we can.  We are happy to accept returns as outlined in our return policy.  Everything is in the course of business and we 100% accept these things as being normal.  We apologize we were unable to stop this order from shipping.  Had the customer not accepted transfer at his FFL, we would have ***** accepted it.  I see a note in the issued *** that that instructs the warehouse to give a full refund when the item was received.  We usually charge a restocking fee, but waived it in this instance as we were unable to stop the item from shipping.  Understand this means that we were willing to lose money shipping the item to the customer and back to us again (probably about $40).  Purposefully shipping an item that a customer wants to cancel is not a winning strategy.   Sorry for the frustration.  We understand how things may appear, but it's just not the case. 

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   
  

  You may say this was just a coincidence but it happened to me BOTH times I tried canceling an order with you. I email for a cancelation, 30 minutes later it ships, shortly thereafter I get a email response to my cancellation request saying it cant be cancelled. That doesnt seem likely. 
  

  In my text exchange with your support agent I was told about a restocking fee and I argued it shouldnt apply given the situation. He did not respond at all from that point forward. Nothing. So how am I supposed to know that you were waiving it?

  and finally, I must point out that I have still not received any RMA confirmation or shipping label to return the item. You can say all you want what you were planning to do when the item came back to you but it was never going to because you never sent me a label to return it! Your customer service team just ignored the request!

  Business Response

  Date: 01/26/2025

  In your initial correspondence to us, you stated that you had not transferred the firearm into your possession.  Returns are always allowed at this point.  Had you let us work, all would have been well.  You would have had all of your funds returned to you and we would have been out $40 in shipping.  Not a big deal.  The problem is that you later stated that your FFL made you complete the background check and take the firearm home.  This was not proper as no one can force someone to take possession of a firearm.  Also, we do not allow returns on firearms that have been transferred.  In fact, this is a universal policy with every gun dealer we are aware of.  No FFL accepts returns on transferred firearms.  If the firearm is still at your dealer, we will get in contact with them.  We will get the gun shipped back to us and we will issue you a full refund.  If however, you paid the receiving *** a transfer fee so that you could take possession of the gun, we are no longer able to accept this return.  

  Customer Answer

  Date: 01/27/2025

  I am rejecting this response because:  
  

  Im done arguing with you. As I have stated, this is the second time this EXACT thing has happened where mere minutes after emailing to cancel an order you miraculously ship the order so it cannot be cancelled. This is intentional on your part and its not very customer-friendly.
  

  I wont be purchasing from you going forward and will promote your competitors instead. 

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part from Grab a Gun on 29 Dec 2024. Was advised order would ship within 3-7 days. Tried checking the status of my order online with no luck. Tried calling the business 7 times during normal weekday business hours over a 3 day weekday period, no one ever answered the phone after waiting up to 20 minutes on hold. Emailed customer support twice checking the status of my order with no response. Horrible company , ended up disputing the credit card charge and getting a refund from my bank. This company is a joke and a rip off . Dont spend your $$ with them .

  Business Response

  Date: 01/07/2025

  Our records show the item was shipped on 1/3 and delivered on 1/7 via **** tracking number 92612999955380553026623700. 

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased ammo from them back o around 12/8/24 And received the box on 12/15/24 To which when I opened it, it wasnt my order at all.3002490138 005496802-AF Was the order number received in mail But my order number is ************ Ive called and emailed them to which I got a very bad response of just Ill look at it and that was it. I havnt heard anything from them since!

  Business Response

  Date: 12/18/2024

  In your pictures, it looks like you ordered your ammo from a store called "*************".   We are grabagun.com.  The order number you gave does not match our order numbering system, so we can only conclude that you filed this BBB claim against the wrong company.  Maybe try going to *************, and they will be able to help you.  This appears to be a simple misunderstanding. 

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a Polymer Ar Pistol from GrabAGun a little over a week ago. The Firearm was transferred to my local *** dealer. I Picked up the Gun after the mandatory 3 day waiting period. Upon taking the Firearm home i noticed the safety selector switch was stuck. I removed the handle of the firearm to free up and fix the safety issue. Upon further examination i noticed a crack in the frame of the ** pistol lower. There was a crack on the Ear of the Bolt catch. A non repairable crack. I contacted Grab A Gun they told me to call the Manufacturer of the firearm and set up a warranty repair with them. They said they could't do anything about it since i picked the gun up and took it home. The manufacturer is stating it will take 4-6 weeks. I would like to just set up a return with Grab a gun. I called them and on their phone it says press 5 for returns. once someone answered a man laughed at me and said they don't accept returns because i picked the gun up from my local ffl. This is terrible business. Grab a gun sold me a faulty firearm with a crack in it and i was unable to notice the small crack at the *** before taking it home. I Just want my money back and i do not want deal with the manufacturer warranty. The employee laughed at me and said nope you took the gun home we don't accept returns. I would like to set up a return and get my money back, i no longer want the ** Pistol.

  Business Response

  Date: 12/17/2024

  We get it.  No one wants to buy something new only to discover/deal with a manufacturing defect.  It puts a bad taste in anyone's mouth and we are very sympathetic to it.  That being said, there are certain things we all buy in life where returns are not allowed once you take possession.   Houses, cars, and guns all come to mind.  When an issue with any of these items happen, you must rely on a warranty program to address.  Is it annoying?  Of course it is, but you simply cannot buy a firearm anywhere, take it home, and later return it.  This is for fairly obvious reasons, but it's the case with all gun dealers.  We do not try to hide this fact, and it does occasionally cause unhappy customers.  To help address, we even added a checkbox at checkout that must be checked in order to checkout.  It specifically says " I agree that only non-transferred firearms are eligible for refund, and that all ammo sales are final."  We added this checkbox to make things as clear as possible.  Our terms and conditions further explain that issues that arise post transfer must be handled with the manufacturer.  Again, we really do sympathize with the customer.  Having to wait a few weeks for the manufacturer to make a repair is not ideal.  But the problem will be fixed, and should all be resolved in the end.  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased I shotgun I had to cancel the order with in the time line. I have been waiting for a refund patiently well over the alloted time. GrabaGun kept telling me to wait x amount of days now they are telling it is my problem and my banks problem. This is not appropiate. If this is not resolved I will be contacting the Federal Govt. and report GrabaGun a scam.

  Business Response

  Date: 11/12/2024

  Customer doesn't understand how the credit card system works.  If a customer purchases something and the charge goes through on both their bank's end and the merchant bank's end, a charge will show on their credit card account.  Simple.  We all know how this works. If they return or cancel an item that was processed like this, a refund is issued.  A refund normally takes a couple days to post to your account.  Again, we are all familiar with this scenario.   What happened with this customer is different.  This customer made a purchase. His bank approved the transaction like normal, but we rejected/voided receiving the money on our end.  The customer's bank is now holding the funds that they approved.  They hold these funds because they are waiting for us to process the charge even though that will never happen though.  Most customer banks will hold the amount of the approval they gave for a number of days before releasing it.  This customer is seeing the hold that is placed on their funds and thinking we have their money.  We do not.  It's similar to when you rent a car or a hotel room and they run your credit card for a certain amount with no real intention of charging it.  It's a hold on funds - not a charge.  All that being said, there is nothing for us to do.  We voided the charge.  We never received money for the charge.  There was never a refund to process.  Patience is all that is required as eventually the customer's own bank will release the funds that they are holding according to their policies.  

  Customer Answer

  Date: 11/13/2024

  GrabaGun is still stating they did not recieve any payment. This is false! I have contacted my bank and they clearly stated they did! I am not sending the business any banking informtion for fear I will get taken advantage of again! Please help me with this.

  Customer Answer

  Date: 11/20/2024

  Resolved **

  Customer Answer

  Date: 11/25/2024

  Resolved **

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 10/19/24 (*********). Email said it would take up to 7 days to ship. As I checked my order status on 10/22, status said it was refunded. After entering the online chat, the representative stated that the order was cancelled due to not being able to be delivered. How can an order that HASNT EVEN SHIPPED YET be cancelled because it was undelivered? The representative did 0 research and responded back instantly instead of looking into the issue and providing a solution. The representative stopped responding after saying email the support. These items were supposed to be gifts!!!! How is this company still in business???

  Business Response

  Date: 10/22/2024

  We no longer wish to conduct business with this customer.  We are not a good fit for each other.  No hard feelings at all, and we wish them the absolute best.

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:   They refused my order due to a bad review from the last order I placed. Their employees stalk people that give honest bad reviews (it can be seen in their responses to complaints). *** provides horrible service (which can be seen in their reviews ). They say they have an A+ rating which only means they respond to complaints. They are actually rated 3.5 out of 5 stars. Shows exactly who they are. 

  Business Response

  Date: 10/22/2024

  We still wish to have no further contact with this customer.  We wish them all the best.