Business ProfileforUWorld

Graduating pharmacy school in 10 days. Purchased the UWorld book back in October as we got a class discount (our school historically didnt purchase it). Once the naplex results came out and my school realized that the classes had went from 94% in 2021 to 78 and 74.5% in 2022/2023 they decided to purchase all of UWorld for my class in March. Sounds great, but it has caused so many issues due to students already purchasing their study material. It was already difficult enough to get a refund for the purchased online material and UWorld said they absolutely would not give a return for the physical text that was purchased. Whatever at that point. To get to the main point of this one star review there was multiple (1/4 of my class) (140 students) people that got locked out of their accounts for weeks. UWorld refused to respond to emails or phone calls and would respond with a generic email stating something along the lines of we apologize but we cant refund you for the physical text. At this point we understood that and just needed to access the online material from where flashcards were made and for the use of the question bank. My classmates have finally received their account access back but have lost all of their saved information (which is like 3 months of work). UWorld has done a terrible job addressing this issue and honestly has scammed a lot of students (that are already broke because we work 40+ hours a week for free for an entire year) and they do not care.

This was a unique situation where students purchased a consumer version of our test prep materials before their school purchased it for them. Unfortunately, there was no way for us to know when these students made individual purchases that their school would later purchase these materials for them. For those who individually purchased access to our question bank, we issued refunds in accordance with our refund policy, offering a prorated return based on usage. Under our Terms of Use, once refunds are made, it ends the existing contract and terminates access to the consumer version of the question bank to prevent further usage. Books are excluded from our refund policy because, once they are opened and used, they are no longer new books and cannot be resold by us. We transferred usage data to students whose accounts were created using their school email addresses. Were unable to transfer usage data to students who created accounts with a personal email address because it violates FERPA (privacy) laws, and our systems are not set up to permit data extraction of that sort. Were sympathetic to this students situation but feel compelled to point out that our team was responsive, followed our refund policy that all customers agree to when they purchase, and acted in good faith to rectify the situation.