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Find a Location

Coppell Vision Center has 1 locations, listed below.

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    Business ProfileforCoppell Vision Center

    Optometrist

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    541 E Sandy Lake Rd, Coppell, TX 75019-3090
    BBB File Opened:
    4/10/2014
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Laura Pels, O.D.
    • Sandra Elston, O.D.
    Contact Information

    Customer Contact

    • Dr. Sandra Elston, O.D.
    Additional Contact Information

    Fax Numbers

    • (972) 304-4422
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On May 9 visit the Coppell vision center for my yearly check up the doctor this was the second time me visiting this location with not great experience but is very close to my house so i back again. The doctor give me a prescription for contact ***** and Glasses the same day of my visit i inform the doctor that my first visit at the location was not very good but the location was close to my house the doctor apologize for the inconvenience and continue with the visit . when i finish my visit she prescribe a contact ***** left side +3.00 and right side +1.75 and she give me some trails . couple days later i place my order at the office to order contacts for *********************************************************************************** to place the order . i was working out town for almost 3 weeks and my husband went to pick up the order from the doctor visit when i open the box of contacts and used i staring getting so many head ache and was not able to see clear and find out that they order the incorrect contacts i contact the office and spoke to the Assistant Manager about it and she said that the doctor make a mistake on the prescription i let her know that i want to get the correct prescription and she said that since i open the box that is nothing that they can do about it i ask her to let me speak to the Doctor and she said that doctor is taking care patients that she is not able to help me , I mention to the Assistant Manager that this one was the second time that they make a mistake on my prescription that last year they give me the incorrect pair glasses and she just said that she was not able to help me . last year i waisted $350 dollars with a pair a glasses that they never fixed and when i got back to them they have different employees and different doctors. I want my money back for the Doctor visit and the money that i expend with the contacts and they need to put the money back that my insurance pay for my visit for this year and last year .
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mike S

    5 stars

    09/12/2023

    Extremely positive experience .. ****************** expertise is very impressive -- a true expert ,and very approachable ... ******'s expertise is also very impressive - and she is genuinely committed to client satisfaction. I highly recommend them!

    Local BBB

    BBB serving North Central Texas

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