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ComplaintsforAAA Texas
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a AAA Texas membership for Roadside Assistance and Battery Replacement on January 26,2021. The fee was $46.00 to include two members of my family. Received 3 cards with the correct family members printed on the cards. On August 15 my daughter had a flat tire in Waco, TX. I instructed her to call AAA and they told her she was denied, that she had been taken off the account. She was the main reason I bought the service. AAA/Texas said she was listed not as a family member, BS! I have all the documents and cards with expiration date of Jan. 26,2022!Business response
11/18/2021
Business Response /* (1000, 7, 2021/09/17) */ Based on your service experience, we have reviewed these events with all parties involved. Upon review, it was noted that there was indeed an error when adding your daughter to your membership, which resulted in your daughter being denied roadside service and waiting an extended period of time for assistance. Our Member Service Center has reached out to you and correctly added your daughter back on to the membership. The error in adding your daughter to the membership has been addressed. As a gesture of goodwill for the inconvenience that you daughter experienced when in need of roadside assistance, we are sending you a reimbursement of the membership dues paid in the amount of $46.00. If you have any questions, please contact Ms. Stephanie G*****, at **************.
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Customer Complaints Summary
318 total complaints in the last 3 years.
102 complaints closed in the last 12 months.