169 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Eleanor D
1 star07/31/2024
Since I signed up with AAA in 2017 for home insurance, the Lakes of ********************* (located in my neighborhood) has been in existence and AAA evidently recognized its presence as it was never an issue in the past. My house mortgage insurance was okay for 5 years and $1,400 was noted as the maximum amount. However, from August 2023 to August 2024, the house insurance premium had skyrocketed up to $4,149.00. Their reason for the price hike is the fire station which is a mile away from house, supposedly does not exist, but it was there prior? So ridiculous! Even after the fact that I submitted a letter of fire protection from Brazoria County Emergency Sevices in District 3, still refusing to acknowledge. I would give them zero for rating.Review from Janice T
1 star07/29/2024
Contractors working for AAA are giving AAA a BAD Name!! Contractor told me to call back AAA when I had the proper tools to do the job. I needed a flat tire changed! Took 3 attempts from AAA to finally get tire changed! I had the proper tools! Contractor working for AAA didn't know what tools he needed to replace flat with my spare! ??Review from JASON B
1 star06/16/2024
AAA was great when I lived in the ********. Now that I live out in the country the service is useless, I request service, never shows up. Contact them direct say it costs extra cash to come get me. I call AAA they switch tow service and I get the same deal. Waste of $150 if you don't live in a large city.Review from Helen M
1 star05/10/2024
My mother is deceased, and hasn't owned a car in over 10 years...AAA won't take her name off their mailing list and continues to send correspondence to her old address. Messages asking to delete this name from their files continue to be ignored.Review from Cierra C
1 star04/12/2024
Keeps sending wasteful junk mail and I called their number but the call dropped while I was in the queue so I cant even tell them to stopReview from Carlos D
5 stars04/12/2024
First off great service ******* with AAA Made the whole process smooth, Even though I was in bad circumstances because of my car, ******* was able to raise my spirits and make me feel like family 10 out of 10Review from Daymi P
1 star04/11/2024
**************** needs improvement. Wait time is ridiculous. I was told that the wait time would be 15 minutes and the technician arrived 45 minutes later. I had to call a tow and the experience was quite an adventure...The tow truck driver was having a hard time getting my car in my driveway. He asked me to help and I ended up having to push the car. An elderly neighbor offered to help and I was appalled that he accepted her help in pushing the car. He ended up placing the car in the wrong spot, blocking my working car... now my other car is blocked and my back is sore :(Review from Cortne K
1 star04/07/2024
Who Does Anyone Suggest for large homes and sports cars for insurance?? AAA canceled me when my auto payment FOR 12.OO MEMBERSHIP didn't go through, due to credit card number being compromised. I was handling my momma's death and many of my bills went unpaid due to the card being compromised. EVERY COMPANY, BUT AAA, WORKED WITH ME. Even ******** There are 11 properties and 27 vehicles we are wanting to insure by April 10, so we can all get away from AAA. GEICO?PROGRESSIVE?USAA?********??ALL STATE??Anyone have recommendations?? Thank You!Review from Vanessa M
1 star04/05/2024
Worst road side assist ever!!!!!! Always a long wait before getting help please consider other road side assist companiesReview from Betnice G
1 star04/04/2024
I get mail for other people at my address. AAA has a call center. They keep telling me they are going to transfer my calls. They keep transferring me back to the main call center number. They deserve to lose business. Since they are unwilling to change the mailing address of the person who doesn't live at the address on the temporary membership cards, I'm cancelling my membetship.
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