Complaints

This profile includes complaints for Hattaway Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hattaway Properties, Inc

  null Copperas Cove, TX 76522-2918

• 

  Hattaway Properties, Inc

  3001 W Stan Schlueter Loop Ste 400 Killeen, TX 76549-5646

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are unbelievable. Their properties are ***** infested, full of nasty out dated interior and in high crime areas. They will add on extra charges if you leave earlier than expected, but you must move immediately due to all the issues and they know this. I had to throw everything away because it was ***** infested. Stay away from ******************* in ******* it is awful. I am in collections for $1200 because this company tried charging me for longer than I was occupying the unit. I don't owe them anything, because they received my last payment. They owe me for all the things that I had to throw away.

  Business Response

  Date: 07/29/2024

  In reference to the complaint filed per this prior tenant - first - approved applicants are encouraged to tour the property prior to signing a lease contract. It is at the tenant's discretion to accept the unit chosen for the lease and their responsibility to review the surrounding area and neighborhood. This tenant chose to move in sight unseen. The questions asked prior to move in referencing any concerns were not documented at the prior tenancy or at the completion of the make ready as documented in our communication text file which tenant accepted.  The tenant moved without proper notice. A ******************************************************************************************************************************* our office. This did not transpire. The tenant indicates notifying in the portal, however, we did not have this communicated until after a payment for August 2022 was not received and we requested information on when the tenant would be paying (on 8/18/22).The tenant notified us at that time that employment was lost and at the time of incident a month prior in July, the tenant had already vacated the home then. No keys were turned in either. The tenant's lease was through 3/31/23 - In talks with the landlord as we were the property management company at the time the tenant was only charged for the month of August due to the circumstances as approved by the landlord to waive the remainder of the lease. ****** was charged rent, a notice to vacate fee for non payment of rent as outlined in the terms of the lease, utility charges per the terms of the lease, final utility charges, and a cleaning fee as documented on the attached ledger. The tenant did not remit the balance due as communicated and thus was sent to collections as any other tenant would be. Rent is not prorated and again, additional rent due was waived with no early lease termination fee. Once sent to collections, the collection agency charges an additional 40% on top of the balance sent in. All work orders for the tenant were addressed to include pest control. We will not adjust the balance as a fair resolution was decided.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from this company and when I moved out the did not contact me for a walk thru not only that they have charged me for carpet damage that was there prior to my move in and is listed in the move in repair sheet they refused to replace it while I lived there once my lease was up they did not notify me until after 30 days by law they had only 30 days since then I have been trying to contact them to work something out they refuse to speak withi have been fighting this on my credits reports with no luck I think this is very unprofessional and falsely charging my for damage they charge the prior tenant for is against the law can you please look into this

  Business Response

  Date: 11/03/2023

  In review of this tenant's move out from 9/3/2019 we show in our text message log the following items:

  3/28/19 - tenant was notified that this would be the final renewal that was offered as the owner wanted to put the home on the market for sale & requested to see if the tenant may be interested in purchasing the home. 

  8/27 & 8/28/19 - we were in text communication with the tenant referencing if she would be coming in for other properties we had available due to the sale of the home she was currently needing to move out of. She said she would be in that Friday. 

  ****** moved out of the property with ample notice provided from management that there would not be a renewal offered. A letter was also mailed via **** per the terms of the lease contract. Evidenced in text messages as she was interested in other properties we may have to offer.

  Referencing the charged items - tenant was charged for damage to the flooring due to the unauthorized pet(dog) where the carpet was torn at the threshold/doorway areas. Not for any normal wear and tear. There was a semiannual inspection conducted 2/13/19 and then come move out there were changes in the home withing 6 and a half month time frame that were not visible/evident in the last inspection. Any items charged to include cleaning, batteries, ac filters, blinds, wall damage, door damage, spot ********** were items outside of any annotated issues in the home as referenced in our prior inspections/photos from the last tenancy. 

  As another note, tenant moved from another property to this one she is referencing and with a deposit refund. So to touch on that these charges are for the damages done to the current property as a deposit refund would be issued if warranted. 

  Also, referencing the communication on behalf of our office or from the collection agency we utilize to collect for damages and monies owed, we have no record of any communication from **************** that coincides with this claim. There has been no calls, voicemails, nor emails to our office - all our numbers and email addresses are the same as they were from her tenancy. There also has been no call from the collection agency to see about a payment arrangement or disputes on the charges. 

  Again, there was ample notice provided to the prior tenant via text and mail correspondence.  Charges were for damages caused by the tenant and can be evidenced in photos/inspection notes from all prior inspections. There has been no recent communication in reference to the tenant's charges. 

  We have copies of the inspections available, but they do show tenant's email/phone. We were unsure if this would be acceptable to be shared in the file. Can provide if allowed. 

  Customer Answer

  Date: 11/06/2023

  Complaint: 20818015
  
  I am rejecting this response because: they are charging me replacement carpet in the master bedroom that previous tenants had damaged and the owner refused to replace it is documented on the move in sheet always on every inspection how due to the carpet not getting replaced that is what I am disputing they charged the previous rented due their pet tearin* up the carpet I asked on several different occasions about replacement of carpet or at least repairing and was told the owner would not do if they do have documentation of the move it walk thru were the carpet was damaged I was there for 3 years and never once was anything done about the carpet all Im asking is to be honest and remove that rep ****** if new carpet off mt credit so I can pay the bill I tried several times after I moved out to speak with them about this and was sent to realtor landlord website they would not talk to me and not only they they had 30 days to notify of the damages and they went a few days beyond that then they did not do a walk thru I did request it when I turned the keys in 
  
  Regards,
  
  *************************

  Business Response

  Date: 11/07/2023

  Company policy is to perform a move out inspection after keys are received to our office. An itemized deduction sheet is mailed via **** to the forwarding address provided to the office. Should one not be provided, it is mailed to the address last known on file (the rental property address) in hopes it is forwarded to the new address if a change of address was performed by the tenant.

  In review of the findings of the file prior to ******************** tenancy, it is apparent that stains and damage to the carpet were present. 

  With that being said, after the move out of ****************, there were additional damages and staining visible and a strong pet odor as well (heavy urine odor) per the notes on the inspection and photos. In light of this - the owner wanted to be reimbursed for a portion of the carpet damage within reason to what was already there. 

  The portion of the carpet charge to the tenant was $1201.50. 

  Per our discussion with the owner we are able to waive that amount but he is not willing to deduct anything further.

  To touch on the refusal of communication - that is false. If the collection agency had a proposal from the prior tenant to work out an arrangement on the amount due, they would call or send a notification in writing to contact them to discuss further payment options. That was not the case here. 

   

  Customer Answer

  Date: 11/07/2023

  Complaint: 20818015
  
  *************** because: I need documentation of this agreement stating  that the $1201 . Will be waived and removed for the collection agency so I can speak with them about paying the remaining bal off 
  Regards,
  
  *************************