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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27th, 2022 my husband fueled up his 2020 Dodge **** pickup at pump #4 with diesel at the 7-Eleven store at *************************************************************************************** #*****. The pump shut off at $74.00 at 3/4 of a tank which was odd and it didn't print a receipt. We then drove 6 blocks home and parked the truck for the day. The next morning as soon as we start the truck there was a warning about water in the fuel. We drove it to the Dodge dealership in Corpus and they had it for 2 days. The bill came to $1915.07. I reported it to the store that day (Nov. 28th). They turned in an incident report of IN*****-Cor-2022-0002. I was told that day that I'd hear back in ***** hours. I never heard a thing. I kept going in the store where we purchased the fuel and talking to the assistant manager. She would always say there's nothing more she could do and kept giving me more numbers to call. I then got tired of that run around and filed a complaint on their website. They didn't like that I guess. I was called to come in and file another incident report on February 18th, 2023. That incident number is IC10008049685 and again I should hear something in ***** hours. I heard nothing. The assistant manager sent me a screen shot of someone else to contact that day so I emailed ***************************** @ ******.********@Sedgwickcms.com.HE FINALLY RESPONDED! He sent me some paperwork to fill out and I sent it right back on February 20th, 2023. He said in an email that for some reason the 1st claim was coded incorrectly and it never got routed to him. On February 28th, 2023, ****** emailed me and said that they are moving forward with a liability denial. His investigation says that there was no evidence of water being present in the diesel tanks at that location. They also said that the "store leader" tested the pumps after the complaint and that there were no other complaints from that location. There is hardly ever a "store leader" at that store. Altered reports

7-Eleven is NOT a BBB Accredited Business.

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