Business ProfileforFeather Friends & Co
At-a-glance
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Business Details
- Location of This Business
- 4209 S Alameda St, Corp Christi, TX 78412-2422
- BBB File Opened:
- 11/19/2020
- Years in Business:
- 4
- Business Started:
- 6/1/2020
- Business Management
- Owner Manager
- Contact Information
Customer Contact
- Owner Manager
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Kristina O
1 star12/27/2023
Feather Friends & Co Response
12/27/2023
On December 21st at approximately 2:15 pm the customer in this complaint (******) called in a prepaid reservation to Feathered Friends & Co. It was 2 conure boardings at $10 per day at 8 days each. From January 2 to January 9th. The total of the sale was $173.20.
In paying for those spots they could not be offered out to other clients. We are booking out 2 weeks in advance due to the holiday season. The term reservations meant that the spots were to be reserved and not allowed to anyone else, as we only hold 7 boarders in store at once.
On December 26th around 3pm customer called to cancel the reservation. The store manager stated that the reservation was non refundable ( Per store policy) but did offer store credit for $173.20. Customers mother took over the phone call and immediately threatened legal action and stated she would make things very hard for us. At that point they requested to speak with the store owner. The store manager took down their information and I came into the shop to call the customer.
With in 30 minutes I had come down to the office and called ******. We had a 3 min phone call in which I explained what the meaning of a reservation was in our store and how I couldn't extend those spots to any other clients, I also had explained that our store policies were all sales final. (****** had been a customer of our store for several years and at least one of her conures has come from us). In response customer stated that her attorney and her bank were already in process of payment reversal since they paid for services they hadn't received.
It seemed to me that we had no way of making amends with said client as she had already began to threaten legal action and stated verbatim that her bank was reversing the payment and we were under "investigation".
At which point I explained , Since they already had the payment reversal process initiated with their bank it seems that there was nothing left for me to offer. She stated to me that the payment was already being reversed,
so how could I have offered a refund?
I ended the call with holiday warm wishes and ended the call.
Copy of phone call and receipt available upon further request.
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