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Business Profile

Towing Company

Third Coast Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02.08.2023, I noticed my vehicle was towed from my apartment complex, Veranda Apartments. Third Coast Recovery released the vehicle to me when I provided proof of insurance for the vehicle, my driver's license, and paid towing fee of $206.69. I requested from personnel a copy of the notice sent by certified mail to the vehicle's registered address. Personnel declined to provide copies. Late on I emailed requesting the tracking number of the Certified Mail Receipt. On 02.13.2023, personnel declined to give a tracking number to me but will give a tracking number to the registered owner. The registered owner is my sister, ******************************** aka **************************. My sister is a new mother of two under 1-year-old. She is unable to drive two hours away to request the tracking number that should be provided to the person in the position of the vehicle and paid towing fees. Third Coast Recovery did not give an alternative to verify if certified mail was delivered. We did not receive notice by mail or certified mail that is required to be sent before the vehicle is towed by law. Make: ****** Model: Rav4

    Customer Answer

    Date: 02/16/2023

    *************************:

    The email they provided to send the vehicle's insurance is ********************************* This is the same address I used to request tracking number, but Third Coast Recovery never answered. I am attaching forward email requesting tracking number.

Third Coast Recovery is NOT a BBB Accredited Business.

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