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Business Profile

Auto Repairs

Bay Auto Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truck was taken in for motor replacement and was paid in full by insurance company...insurance company paid shop for a remanufacted engine from chevy...bay auto informed me that they didn't have motor in stock and would not have it for a year ...they offered to replace it with used engine from a Salvaged vechile...which I declined ...I opted to take to another shop for repair...I was charged $3250 for storage fees ...they charged 65 per day for 50 days ...even though they didnt get started on the vechile right away and it sat there..$300 diagnostic fee and $450 administration fee..gecio paid them ******** and they refunded me only ********

    Business Response

    Date: 10/20/2023

     

    Hello
    there is more to this story. yes the gm reman. engine is back ordered, used engine was available but customer did not want that option so we found a aftermarket remanufactured engine for customer with the same warranty as a gm reman. engine. we gave the customer options but he was determined to put a eight cylinder engine in his truck which only came with six cylinders from the factory. we tried working with customer. this vehicle was taken to a gm dealership prior to bring to our shop and it sat there for approximately 4 to 5 months. for some reason they did not want to touch this vehicle. when this vehicle arrived the windows were down and the interior was dirty from them having the windows down. we immediately put crash wrap on windows then days later we were able to get his windows up for the customer. we had vehicle in our possession for 50 days on our property. i explained if we repaired his vehicle there would be no storage charges. i also told customer if the insurance would have totaled his vehicle they too would have paid the same fees. we try to take care of all our customers and are willing to work something out for a partial refund to assist customer.  

    ***********************

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