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Business Profile

Entertainment Bureau

American Bank Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment Bureau.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11, we went to American Bank Center for the rodeo and ********************* concert. I purchased one ticket and my friend purchased two tickets. We were sold seats that were not supposed to be sold because there was equipment that controls the sound and people that were set up on the stage to control all the sound. When we went to our seats, there was An employee who was standing in that section we showed her our tickets and she said Im sorry the seats were not supposed to be sold, but she proceeded to let us sit there because they were our seats. I asked her if there was anything they could do about it she said no because they are sold out. I sent an email to the American Bank Center on Monday as well as calling their box office three times leaving messages with my information and the issue. I sent a message to Ticketmaster and sent them pictures of the area, including my tickets and my friends tickets a few days later we got a response that unfortunately the American Bank Center was unaware of any issues. I had been contacting them since the 13th. I sent an email directly to the American Bank center sending all the information, including pictures and never got a response from them. I never received a call back from the American Bank center in regards to my concerns. Also, these tickets were sold to us presale. We purchased them in March 10th 2024. $69.35 times 3

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 parking passes for the Tool Concert on 1/30/2024. This was on sale for parking lot 2. When arrived to parking it 2 the lot was full. We showed our parking pass and was told its first come first serve.by the attendant. This was not mentioned anywhere on the parking pass. The parking passes did say you would get in/out privileges. It did not mention a time you had to be there by. This was a complete racket as it only did I miss out of my parking spaces American Bank Center made twice the money for parking as someone else paid again for the space that I reserved. Its unfathomable how this practice can continue. As a business as established as *** is youd think theyd have a better handle on it.

American Bank Center is NOT a BBB Accredited Business.

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