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Business Profile

Home Builders

Jade Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new home from Jade Homes in July of 2023. It is a newly built house. Currently there is water coming into the house through a ceiling light fixture and this occurs when it rains. I have contacted the builder to get it fixed and it has not been fixed. I am concerned that this is a safety issue because of the electrical hazard caused by and can be caused by water being in contact with an electrical unit. I am also concerned about mold growing inside of the house from water coming in and being absorbed by the wood and insulation. I have contacted the builder and was told that I someone would be out to fix the issue but I am still waiting. I was also told by the builder that I should file a complaint if I did not want to wait on them to fix it. I do not feel safe with the electrical issue nor the possibility of mold growing in the house. I am not sure what remedy I have outside of filing a lawsuit.

Jade Homes is NOT a BBB Accredited Business.

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