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Business Profile

Hotels

Holiday Inn Express & Suites Corpus Christi (North)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband b**ked a vacati*n f*r *ur granddaughter at the Holiday Inn. In Corpus christi *****. We e requested a water view. We were t*ld (fr*nt desk manager) that the h*tel *nly had ONE r**m left with the view. We accepted the r**m. The f*ll*wing m*rning we requested r**m service ty * clean the bathr**m, bathtub dirty, and vacuum the fl**r dirty & we requested clean t*wels. ( we called three separate times )... n* service....We n*ticed n* *ther guest *n the entire Fl**r.. in fact a few guest in the l*bby. We checked *ut early and left the h*tel. I l er ft a message with the fr*nt desk requesting a call fr*m Management ; as well sent an email requesting c*ntact. N* resp*nse.I am requesting y*ur assistance with this matter.

    Business Response

    Date: 08/31/2023

    SORRY OUR HOTEL IS NOT ON WATERFRONT PROPERTY,

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience staying at the Holiday Inn, 707 Northshore Blvd. Corpus Christi ***** was outrage, disbelief, and insult. I booked a room for vacation for my granddaughter, to hangout at the beach before returning back to school. We arrived and we are told parking fee (***** nightly) mandatory at the hotel? I advised I did not need parking accommodations? After 10 minutes, going back and forth, the ***** was removed from the account. I returned to the front enter get my luggage; while walking down the steps of the front parking, to get my luggage, my shoes slipped due to water on the stairs, dripping from the ceiling of the building. I kput on my ankle brace and went to my room. I advised the front desk supervisor of the incident. The next day water still dripping. The next day I requested room service. No service provided-request ignored. The room had roaches and sand in the carpet. ( Mold in the ceiling mold spots). we were locked out of our room for 30 minutes because the keys did not work? I requested contact from the general manager No contact; I left a long message with the front desk regarding my hotel stay-prepaid; i expected a clean, comfort stay, with professional and respectful staff. This did not happen. This location or management does not care about their guest. I am still in disbelief that they are " displaying the "Holiday Inn" log with the condition of the hotel and staff. I have photos of the problems and issues related to my stay. We did not get the service or accommodations that we paid for/breach of contract. I am requesting that the executive office for Holiday Inn contact me regarding my stay.

Holiday Inn Express & Suites Corpus Christi (North) is NOT a BBB Accredited Business.

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