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Business Profile

Nail Salon

MK Spa & Nails

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/28/24 I went in to MK Spa & Nails located at ************************************* Ste *****************************************. I had been previously gifted a gift certificate to MK Spa for $80 and was there today to use the gift certificate I was gifted. As I was seated in the pedicure chair I selected the $80 pedicure service that was intended to be used for the $80 gift certificate I have. The $80 certificate was gifted to me for their $80 pedicure package, which is their highest pedicure package as a gift so I could be fully pampered. I told them I have a gift certificate for the $80 package so I wanted to do that package for my pedicure and then I would get my eyebrows done and pay for that service plus tips. During this time as the water was filling up I reached down to my purse and pulled out the certificate. The workers then stated they could not honor the gift certificate as they are new owners and the gift certificate that I have wasnt from them. I stated to them that their business name is still exactly the same as it states on my gift certificate and there isnt an expiration date on my gift certificate. The owner continued to state that no he was not going to honor my $80 gift certificate and that he was the new owner of the business. I continued to say that my $80 certificate should still be honored and that the business name and packages were still exactly the same. He stated that he could only offer me a 10% discount on the services. 10% discount isnt good enough for me when I have an $80 gift certificate to this business with this exact business name on my certificate with the same exact package being offered. At this time I ended up packing up my stuff and left.

MK Spa & Nails is NOT a BBB Accredited Business.

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