Complaints

This profile includes complaints for AutoNation Toyota Corpus Christi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Toyota Corpus Christi

  6672 S Padre Island Drive Corpus Christi, TX 78412

• 

  AutoNation Toyota Corpus Christi

  PO Box 8910 Corpus Christi, TX 78468-8910

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 6, 2023, I took my car in to Toyota AutoNation in Corpus Christi, ** for diagnostic and repair due to possible transmission issues- car not shifting gears properly. Autonation performed diagnostic test and suggested a transmission flush to correct the problem in which I paid $363.62. After the repair, car seems to be working fine but it started having the same issues again after two months. We took the car to another Toyota dealership in *****, **, on Nov 3,2023 and they found that the transmission fluid was very low, they had to add 5 qt of transmission fluid due to damaged drain lug washer, and oil level to be three times the recommended level in which they have to drain it all services cost me $442.17. My major complaint as a consumer was I had to pay twice out of my pocket (despite having an extended warranty) for a service that was not done properly when I first took my car into the dealership. I was simply asking AutoNation to either reimburse me with the money I paid them to fix my car the first time, or pay Toyota (in *****) for the second repair since they did not perform the repair properly, but they refuse to. When my car was taken to Toyota (*****), the repair was done within 4 days (11/7/23), but did not get the car until 11/10/23 because AutoNation initially stated they were going to look into the reimbursement issue and constantly giving is the run around until we decided to just pay the repair ourselves, otherwise we wouldnt have a car to use. We followed up with them after a couple of days and they decided to not give any type of refund or reimbursement.

  Business Response

  Date: 12/22/2023

  I hate to hear that the customer is having issues with their vehicle.   I inquired about this with our service manager and received the following details: 

  (We did the service august 7th at *****k miles. ******** went to ********************** Of ***** to have the car looked at on November 3rd at *****k miles. *** customer told us that we didnt put any transmission fluid in the vehicle. (Car would have never made it for 2 months) Also, they said we over filled the oil (We did not do an oil change or add oil to this vehicle). We called Toyota of *****, and the advisor said the same thing. *** advisor at Toyota of ***** told us there were no transmission leaks. Below it stated the drug plug was leaking. (Not verifiable by Toyota of *****) 
  
  1.Vehicle would have a bad transmission if it had no fluid in it after ****k miles. It literally wouldnt have made it off the parking lot at our store. 
  2.We didnt touch the oil at all.
  3.*** stories do not add up between Toyota of ************ story and the customers.
  
  Decision was made not to reimburse.)

   Does the customer have any other information that they can share?

   

   

  
  

  Customer Answer

  Date: 12/26/2023

  Complaint: 20938477
  
  I am rejecting this response because:

  In the attached document is where you can find the  report from Toyota ***** mentioning damaged drain lug washer, so it is verifiable. If the agent had read my complaint properly, he would see that I mentioned Toyota ***** found the transmission fluid to be low we never said anything about them not putting transmission fluid at all. All my complaints were based on evidence all can be found on the attached documents. AutoNation stating that my complaints doesnt line up with Toyota Pharrs findings doesnt make sense, as you can find all my complaints were based on the report ***** has provided. And if only I could upload video files here, I would attach the video ***** had sent me during their diagnostic. As a paying customer, I am unsettled with the fact that I am paying for the same issue twice. Toyota ***** and AutoNation should communicate to come up with a better solution to provide a good customer service because it is not right to have me pay for a service that wasnt done right. Instead, here I am being a third party communicating with both businesses instead of them just directly dealing with each other. At the end of this all, I, a paying customer, is getting the short end of the stick. Obviously, nobody would want to go through the hassle of having their car repaired and not having it for days as it was needed for work and kids to go to school!
  
  Regards,
  
  Roxette ********

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered car to ****************** on Thursday 8/24/23 at 10:30 AM, informed it would take about 1-1/2 hours for repair diagnosis. Monday 10:30 AM was informed car was now just being taken back for repair diagnosis.I have initiated 5 calls in 3 work days of vendor for status on repair diagnosis. Vendor has not once contacted me on update/status of repair diagnosis. Vendor representatives have provided false information on status of services. Requested for a Supervisor Representative of ****************** contact me on status and false information provider by vendor representatives. No call back received as of yet. Apprehensive about pending treatment from vendor and representatives, negative service delivery. 4 days vehicle in the shop, just now its getting checked for repair diagnosis. Please help me repair my car and get it back, extreme hardship on my part.

  Business Response

  Date: 09/01/2023

  We strive to provide excellent customer service and I was disappointed we failed to do so in this case.

  The service representatives contacted the customer on Monday and the vehicle has been delivered.

   

  Thanks,

  ****

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 19 August 2023 Poor Customer Service/ Toxic Work Environment This afternoon my family and I went into this establishment to sale a vehicle that we had already received and offer for from this dealership. Upon inspecting the vehicle and even increasing the initial offer to our surprise we were in the road to happiness. That was until we encountered a problem with our vehicles title. Evidently being that our title was printed recently it could not be honored without further supporting evidence of its authenticity. We explained that we had recently used the truck as collateral for a loan that we had payed off and that the new title was generated by this company upon fulfilling our loan obligations. The two female employees that helped us were very kind and professional. The younger girl running the paperwork in the system was newer and was being trained on the procedure. It was when she went to ask for help from the manager (*****) that I witnessed toxic masculinity plain and simple. This poor girl who was maybe 25 was berated and talked down to for needing assistance and was even told to go back over to her desk and that he we send someone over to help her as he wasnt able to answer her questions. He admittedly told her he himself couldnt do it because he didnt know how to use the system. This also being a huge problem, how can you be expected to lead associates when you yourself dont even know how to do their job. Needless to say, she then explained it to us and after us asking some rebuttal questions we finally came to the conclusion that we would have to wait to speak to someone at the *** office in order to get what they were requiring. ***** found his way over to us and proceeded to what I thought was h*** the situation but all he did was then talk down to my wife in a similar manner. This man needs to be talked to and perhaps trained in his approach to females. This is unacceptable and downright disgusting behavior. I had to leave before incident

  Business Response

  Date: 09/01/2023

  We strive to provide excellent customer service at our dealership, and I was disappointed to hear we failed to do this. 

  The store has addressed the issue expressed in the BBB complaint and actions put in place to avoid this in the future. 

  Thanks, 

  *********;

   

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle broke down 12/23/2022 after only having it for 5months. Since it was the holidays it finally got towed 1/2/23. Since then my vehicle has been at the Toyota autonation shop til this day 1/15/23. They dont call with an update when they say they will. Ive been patient calling after 2-3 days when they say they will call me with an update. The first week they kept saying they were waiting on the claim. About 2 weeks later I called the warranty department and they stated they have yet to receive the claim which only takes 24hrs to get approved or denied. Called autonation in regards to them not filing the claim because I needed to know what my deductible would be and if it was covered because I needed my vehicle fixed and didnt want to wait so long to get it repaired if it was not covered. Finally called and spoke with ****** a manager on 1/21/2023 in regards to what exactly was going on with my vehicle because the person in charge would not answer and was off that day. A worker did mention when I called about a situation where someone had to wait 3 months on their vehicle. I need my vehicle and cant wait 3 months. I had previously called for a rental in which they didnt get back to me and say they dont do the rentals there. I had waited a week before calling back so the manager could fix the issue with the rental on 1/21/23. The next Monday 1/23/22after speaking with the manager I got a call saying I needed to purchase a battery before they could finish working on my vehicle. And that it would sit til they had a battery. I finally took the battery to them on 1/25/22 on 1/31 they stated the part they received was faulty and I have to wait another week. Ive been patiently waiting and called 2/8/23&2/14/23 for update. Finally called me back 2/15 left voicemail. Stating the 2nd transmission is bad and they ordered a third one. This is a long wait for a repair. I dont know who to speak with, manager and team seem like its ok for me to just sit and wait.

  Business Response

  Date: 03/14/2023

  We apologize for the extended wait period to have the vehicle repaired.   The extended warranty approved an LKQ Transmission for replacement.  We order 3 different transmissions and all 3 we received didn't work properly.  We finally received one that operated correctly and delivered the vehicle back to the customer.   

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2023 Toyota Tacoma in due to transmission being low from the manufacturer. It took 3 different times before they even looked really into it. I received my truck back after 7 days being at the dealership and they gave it back to me damaged, with something different wrong with it. My steering wheel will not center back straight when turning and it feels stiff. There is no way something can be wrong with a brand new truck like this. They are the only people that had there hands on my truck. This was done intentionally. And I want ****** the manager at fault. He knows exactly what they did to my truck and hes hiding it. As a manager, that is pure evil to cause damage intentionally to peoples vehicles. He needs to be fired.

  Business Response

  Date: 02/09/2023

   ******************** came to the store for a transmission concern on (Dec 2nd, Jan 5th) w/ TAS case found trans 0.5 quart low on trans fluid.  Came back a few days later and had ******************** test drive w/ Master tech, & no issue was found. Vehicle was not left at that time.  Came back few days later (Jan 26th) w/ steering complaint.  Drove w/ customer, drove multiple '22 and '23 like units.  Found no issue or difference in like units. (no problem found) Spoke to customer last Thurs/Fri about having one more tech look at his truck.  ******************** was scheduled for an appointment last week to have it reinspected.  ******************** informed us that he already had an appointment w/ ***************** Toyota for inspection of this issue scheduled for the 8th of February.  We would be happy to reschedule an appointment for ******************** to have it looked at again. 

  Customer Answer

  Date: 02/13/2023

  Complaint: 18885183
  
  I am rejecting this response because:
  
  Regards,
  
  ********************************* I had the 2023 Toyota Tacoma towed in as requested by the dealership. They called me back within a couple hours stating once again that there is nothing wrong with the truck. I done stated to them that I will get my personal tech to investigate it further. They responded that they wont go by what the other tech says. They are clearly trying to cover up what they did. I want a 100% buy back! *** tryed numerous of times with them to get it right. And they keep rejecting my request for them to fix what they did. The truck is parked at their dealership and would stay there. At this point I just want a 100% buy back. 

  Business Response

  Date: 02/14/2023

  The ****** was taken to ***************** Toyota and Toyota sent a field technician to inspect it.  No issues were found with the Tacoma and everything was working to factory specifications.

  The customer had it towed to our dealership after a Toyota Field technician  couldn't find any problems with it.  We inspected it again and again found no issues, complaint couldn't be duplicated.

  We have been completely transparent and tried everything possible to help satisfy the customer to no avail.  The customer won't accept this even after a second dealership inspected the truck and a Toyota field technician. 

  The vehicle needs to be picked up today.  No buy back is being offered.  Please close this file.

  Customer Answer

  Date: 02/15/2023

  Complaint: 18885183
  
  I am rejecting this response because:
  
  Regards,
  
  ********************************* will not except the 2023 Toyota Tacoma. *** took the truck to get fixed after they tampered with it numerous of times, and they failed to actually fix it. Of course the Toyota team will back each other up. And say nothing is wrong with it. They dont wanna get sued why would I lie about something being wrong with the truck. Its a brand new truck! It shouldnt have even been there in the first place a couple weeks after purchasing it. I have video proof that I can show, on how it was and its definitely not how Toyota builds their cars and trucks! To resolve this matter, I want 100% buy back! Its dangerous to even drive. And I cant believe any dealership will put peoples lives at risk. Like I said. I have videos of how the truck was returned to me after the first visit from the truck not having the proper transmission fluid from the manufacturer. Also, I had to bring it to them multiple times before them actually telling me it had low transmission fluid. To close this case, I want 100% buy back. 

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had worked with sales person ************************* with placing a deposit on 9/13/2022 and a spot for allocation for a ******* Corolla Core. I was the 3rd person on the list. The price was MSRP plus $1,000 add on for tint, nitrogen, and protection package. She said the market adjustment would not be on the Core model. The Circuit model they may add $5,000 market adjustment. After confirming it was MSRP plus $1,000 for the add for tint, nitrogen, and protection package I said I would do it. I gave my credit card to put the deposit and got a receipt for it. I got a deal sheet with an estimate of what it would be since pricing wasn't available at the time since Toyota didn't publish prices for the ** Corolla.On 1/4/2023 I received a text message from ******* they were allocated a ******* Corolla Core and there would be a $5,000 market adjustment. The 2 people in front of me declined it. So, it was mine if I wanted it. ***** called and me and told me it's mine. But, there is a $5,000 market adjustment. I explained to him when I made the deposit that it was at MSRP plus the $1,000 tint, nitrogen, and protection package. He said things have changed and Autonation is allowing them to charge a market adjustment on it. I told him my deposit that I made was for MSRP and $1,000 tint, nitrogen, and protection package. I have text messages and it was approved by the managers there when I put my deposit down. He said that they could not do that as it's a hot car and Autonation is allowing them to do a market adjustment.I was spoke with ******* after talking to ***** on 1/4/2023 and was told by ******* that the management approved they deal for MSRP and $1,000 tint, nitrogen, and protection package. And that ***** would call back and I should request to talk to the *** ******* texted later that evening and said ***** will not call, but the ** will call me in the morning. 1/5/2023 I received a text from ******* that the ** Corolla will be in today. The ** never called.

  Business Response

  Date: 01/16/2023

  This vehicle has been sold.  **** limited availability (18 in a 5 state area) the vehicle had a market adjustment on it. 

  Vehicle inquiry was long before pricing was available.

   

  Customer Answer

  Date: 01/16/2023

  Complaint: 18692525
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  So, that makes the agreement null and void when it was approved to sell me at the terms that were agreed? When the agreement was made those were the terms of the deal. It was my car and you sold it to the next person that paid the market adjustment. There are plenty of dealers they sold at MSRP without mandatory add ons. You are one of the sleezy lying car dealerships out there that go back on an approved deal. I wouldnt have put a deposit with your dealer if you told me you were going to do market adjustment on the core. But, it clearly states in the agreement that no market adjustment, just the add ons. The Circuit and above was going to a market adjustment. 

  Business Response

  Date: 01/18/2023

  The vehicle is question has already been sold. At the time of the consumer inquired about this vehicle no pricing had been established.

  Market conditions change based on supply and demand.  This vehicle has a very limited supply. 

  Customer Answer

  Date: 01/18/2023

  Complaint: 18692525
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

   

  Right, but the pricing was at MSRP. So, when Toyota published pricing we had already agreed on MSRP. What discrepancy is there in pricing? What was agreed was MSRP + $1,000 for the nitrogen, tint, and protection package.

   

  So, the next one allocated will be mine at the agreed terms when I gave you my deposit?

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I was able to get my deposit back.
  

  
  

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered GR Corolla, a limited production Corolla from Autonation Toyota in Corpus Christi. The rep is ***************************. I ordered from them because they agreed to sell me Core Model at MSRP. Today, 1/4, they reached out to me about a Core model, but with $5000 markup. Something that was not agreed upon. Her Manager, ************************* even called me to provide wishy washy logic why they want to charge me $5000 on a car they originally agreed to sell at MSRP to me. I am very unhappy with this dealership trickery.

  Business Response

  Date: 01/16/2023

  This vehicle is already sold.  **** limited supply (only 18 in 5 state area) they have a market adjustment on them. 

  Customer Answer

  Date: 01/16/2023

  Complaint: 18685303
  
  I am rejecting this response because: they are still not trying to honor their words. Their response is basically saying they wash hands from honoring what they promised about selling a GR Corolla to me at MSRP. Is BBB going to let business run without ability to keep their words?
  
  Regards,
  
  **** *********

  Business Response

  Date: 01/18/2023

  The vehicle is question has already been sold. At the time of the consumer inquired about this vehicle no pricing had been established.

   

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started November 20, 2019 with the purchase of a 2013 Jeep and with extended warranty. A couple months after purchase The Jeep ended up having busted fuel lines and the clock spring stopped working. I took it in because it was under warranty, they stated they werent going to cover it, I went in and showed them that it was even listed in the warranty that it was covered. After keeping my Jeep for 2 months and fighting with them on if they were going to cover it or not, I ended up paying for a battery that was not dead when the Jeep went in and a couple of other things. Everything that I stated that needed fixed wasnt even looked over. Since then my Jeep has been into Toyota Auto Nation more than Ive had it and every time its been a horrible experience, its been a fight to get them to cover anything, give me a rental and for them to even fix it! My Jeep has now been in the ****************** of Toyota Nation for 6 months. And the initial problem I had it taken in for isnt even fixed. That is $3,312.00 in payments, couple thousand in rental car bills not to mention the full coverage insurance the financial company requires me to have on it while its being paid for. I have contacted my finance company to see if they could help me in this situation due to the contract I signed, however Toyota Auto Nation has already been paid in full so I still have to remain paying off my loan while the breach the contract. Toyota Auto Nation blames the warranty company and you cant even speak to anyone that can help you or that wants to help you there! Im at my **** end with the whole situation and Im not sure what I can do. Can you please advise me on what I can do.This is just a small portion of the issues Ive had with this company and their warranty company, I would need several pages to list out everything that has happened in the last 3 years.

  Business Response

  Date: 12/07/2022

  We replace the ************ under the extended warranty and delivered the unit back to the customer.   They have other issues and have taken it to the Jeep dealer to address. 

   

  Thanks,  

   

  ****

  Customer Answer

  Date: 12/08/2022

  Complaint: 18403586
  
  I am rejecting this response because: I received the Jeep inspected with the *** and traction control on. One of the blinkers werent plugged in just to have to get stuck on the side of the road due to the transmission not shifting correctly, the brakes not working and the death wobble so bad that you couldnt keep it on the road. I had it sent to Loves and they couldnt fix it so I had it towed to ******. ****** did a whole read out on it. Most all of the things stated on Auto Nations receipt were not done! Plus they inspected the Jeep with no brakes! That I had done back in July 2021 that got paid to this company by both myself and the warranty company! I have now spent well over $5000.00 in rental coverage in the past 3 years plus paid all payment and full coverage insurance. Not to mention the warranty I paid for! Im not sure of my options from here other than obtaining a Laywer. If I could get a response back in regards of how to handle the situation Im in Id highly appreciate it.
  
  Regards,
  
  *******************************

  Business Response

  Date: 12/29/2022

  The Jeep was purchased several years ago, and many of the needed repairs are part of ownership of a vehicle. 

  Some of the items were covered under the extended warranty that was purchased. 

  We recommended having the local Jeep dealer diagnosis any needed repairs and submit covered items through the extended warranty. 

  They have the special tools and *************** techs to address the customer concerns. 

  Customer Answer

  Date: 12/29/2022

  Complaint: 18403586
  
  I am rejecting this response because: Do to the fact that Auto Nation has already claimed to do some of the repairs on my Jeep no other service department will work on it. I have repeatedly had my Jeep in Auto ************************** and they have even inspected the vehicle with little to no brakes, a blinker wire not plugged in that I assume was not done after they allegedly changed the engine, and with a wobble so bad it was extremely hard to keep on the road. I had taken the Jeep in a couple of month after purchase with complaints about the wobble that wasnt addressed at that time and every time after that, still 3 years later the wobble isnt fixed and it is 10 times worse. 
  Auto Nation supposedly put new calipers, rotors and brake pads on the Jeep in July 2021 I was charged for this work as well as the warranty companies, when I had originally called them to set a appointment due to the *** and traction control light coming on again not to mention one of the calipers sticking they unfortunately couldnt get a rental for me witch is supposed to be covered in my extended warranty so I waited. There were several other issues going on with it so it sat in my driveway until I had it towed in in the beginning of July 2022. The Jeep sat at there service station for 2 weeks before they even noticed the hood was locked. Then I received a call stating that the starter was bad! The starter wasnt even an issue to begin with and then the next call was auto Nation saying that my heads were warped and that I needed a new engine. Needless to say they had my Jeep for 5 months and still did not fix the original problems that it was sent in for. Auto Nation is the ones that sold me the extended bumper to bumper gold package $3600.00 warranty so shouldnt they be able to perform the work that needs to be done to the vehicles they sell these warranties on? Seeing that it cost $200 vs $100 if you take the vehicle to any other service station other than auto nation. According to them they not only can not do the work on these vehicles they dont even have the equipment to test batteries they seem to like to charge $200 dollars a pop for that quit working after less than a year.

  My issue is I now have a $38,000.00 Jeep that Ive already paid approximately $20,000.00 for that doesnt work and I can no longer drive. Not only am I paying for this Jeep I am having to pay for rental vehicles so I can get from point a to point b. My payment are up to date on this vehicle and I also have full coverage insurance on it that is required, I have contacted my lending company twice to see if they could point me in some helpful direction and they tell me to either trade in the vehicle that is now only worth $7,000.00 that Ive already paid $20,000.00 for or to surrender it as a voluntary repossession. Im holding up my side of the contracts that were signed not only with the lending company but also the warranty company and Im the one that has no drivable vehicle, Im out thousands of dollars not only on said vehicle and the warranty I purchased but in rental, time that Ive had to deal with all of these issues and also mental anguish having to deal with this every single time I had an issue. How is this even legal? 
  
  Regards,
  
  *******************************

  Business Response

  Date: 01/18/2023

  Our recommendation is to take the Jeep to a Jeep dealer that has the special tools and *************** technicians to make the needed repairs.

  Some repairs may be covered under the extended warranty that was purchased, while others may be at the expense of the owners as part of normal vehicle ownership. 

  Customer Answer

  Date: 01/23/2023

  Complaint: 18403586
  
  I am rejecting this response because: I have taken the Jeep to 2 Jeep dealerships that were recommended by Auto Nation and due to the fact that they did not fix what they stated they fixed they do not want the liability. I will be obtaining a Laywer after speaking with a rep at the BBB. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Toyota forerunner from this establishment with no problems. I recently sold the same vehicle to another AutoNation Chevrolet here in Corpus Christi, *****. The management there advised me to contact the AutoNation Toyota dealership to have them refund my oil package. I purchased originally refunded because I never used it. I have contacted AutoNation Toyota multiple times with no response at all from them. Emails calls nothing. They already have my money. Theyre not going to do anything. I contacted Toyota as well, needless to say, Toyota is helpless and worthless and useless. Why are they going to refund my money when they already have it. I have included pics of our conversation with AutoNation corpus Toyota. Keep in mind not one single person has ever contacted me in regards to this matter.

  Business Response

  Date: 10/29/2022

  We would be happy to process the cancelation but are unable to get a hold of customer. 

  Can ****************** provide a better contact number or call ******************************* at ************

   

  Thanks!

  Customer Answer

  Date: 11/07/2022

  Complaint: 18302222
  
  I am rejecting this response because:
  No one has contacted me, I have left several ************** messages.  ****** said he would take care of this n yet I have received nothing.  
  Regards,
  
  ***************************

  Business Response

  Date: 11/07/2022

  ****** has completed the cancelation and emailed ****************** with an update.

  This process normally takes 6 to 8 weeks. 

   

  Thanks,

   

  *********************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found 2016 Challenger SXT Plus online from AutoNation Toyota in Corpus Christi. The price seemed high but the pics of the car that were on the site looked good, with the only noticeable damage in the pictures being console leather cracking. We asked ************* agreed to recover it before delivery Salesman ****** sold us on price by saying it was a 1 owner with higher millage but in good shape. AutoNation showed a high **** value which is based on the vehicle being in better than average condition. We purchased the car online & had it delivered to ******* We took delivery in the rain at the AutoNation dealership in ******* We noticed a dent on the driver side fender at delivery &contacted the salesperson. He told us you could see it in the pics online & didn't mention any other issues. Once we got the vehicle home out of the rain, we noticed that there were over 10 dents on the vehicle. plus multiple scratches (over 3 inches w/touch up paint). Also the paint and windows had acid rain stains that wouldn't wash off. Along with a damaged drivers seat & air dam hanging off. When we contacted Sales Mgr ****** the next day he agreed they were not visible in their pics . The main issue is the bird dropping spots are thru the clear coat & into the paint. We paid to have the car detailed to fix the acid spots & try to remove the spots from the birds. They were able to get the acid spots off but not the over 15 bird spots. Contacted ***************************** were able to get the dents pulled out but won't fix the paint. We took the vehicle to a paint shop & other detail shops who said only way to fix paint is to repaint car. AutoNation will not respond to phone calls or emails at this point saying the car was sold AS IS, although our Buyers Guide states otherwise. The dealership lied about the condition & value of the car. Feels like a Bait and Switch deal. We asked for copies of paperwork at signing & they said Corpus would mail, after multiple requests we got it 30 days later

  Business Response

  Date: 10/21/2022

  We strive to provide a peerless experience at AutoNation.

  MR. and Mrs. **** purchased an "AS-IS" 2016 Dodge Challenger with 145k miles on it. 

  After the purchase as a goodwill gesture a made several repairs that the York's had requested. 

  The latest demand was to have the vehicle repainted for some paint blemishes that were apparently there at time of delivery.

  We have declined to repaint the vehicle & made several offers to have the York's return the vehicle and refund them the purchase price. 

  Mr. and Mrs. **** have decided to return the vehicle to our ***** Austin ******** which is closer to their residence. 

   

  Thanks....   *********************