Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to get a WPI-8 certificate (windstorm certification) since AM Services re-roofed our building at ******************************************************* in 2018. I see two certification applications submitted on the ***** ********** of ********** Windstorm site. One was cancelled and one is missing a signed and sealed Inspection Verification, Form ***-2E. I am unable to insure the property for windstorm coverage without the windstorm certification. I have reached out to the owner, *********************** by email and by phone many, many times. She will not answer my calls, or my emails. The last contact I had was by email on January 17th. I can not get this resolved.

  

  Business Response

  Date: 02/28/2023

  ********************,
  
  I understand your frustration however, AM Services has completely fulfilled the work obligation. We followed every protocol/procedure through your project and the engineer hired is a confirmed licensed and registered engineer who was paid in full. We have reached out several times on your behalf in order to rectify the issue but to no avail. My hands are tied in this as they have failed on their end and not updated the filed forms. I will be sending the phone numbers to both the engineer and engineers assistant as you may have better luck contacting them directly. We do sincerely apologize for this issue as we have never had this happen before and have used this engineering service many times prior. I will continue to advocate on your part in an effort to rectify this situation. 

   

  Best regards,

  AM Services 

  Customer Answer

  Date: 02/28/2023

  Complaint: 19398239
  
  I am rejecting this response because:

  It is your responsibility as the contractor to fulfill your obligation as described in your invoice work description.  I hired and paid YOU and YOUR company to provide the re-roofing and the ***-8 certification that came with it.  YOU hired and paid the engineer. His obligation is to YOU and your obligation is to ME the CUSTOMER! 

  I just want what I paid for, so I can insure the property with windstorm coverage.  

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/02/2023

  I understand your frustration and as I have stated AM Services will continue to pursue the windstorm certification for you. We are also very disappointed with the current issue and are still consistently contacting the engineer to resolve this issue. AM Services is no longer using this engineer as a result of this situation, and we ask for patience as we are diligently working on a resolution. 

   

  Regards,

  AM Services

  Customer Answer

  Date: 03/02/2023

  Complaint: 19398239
  
  I am rejecting this response because:

  The re-roofing I paid you for was done on December 7, 2018.  It has been almost five years ago! Your invoice says allow 4 to 6 weeks for TDI to post *** certificate on their website. I have been actively reaching out to you for years! Your responses have been few and far between, WITH NO RESOLUTION.  

  I have been more than patient! 

  I will give you my thoughts on resolving this since your only resolution is "let me keep trying". Hire another engineer or refund me what I paid you; so we can both be done and move forward. 

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 04/21/2023

  Good Morning,

   

  We have hired a new engineering firm to address the issue with MR. ********* roof. We hope this will satisfy them as they should have no further issues receiving the *** certification they are needing.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As this issue has been going on for years I do expect the new engineer to provide the *** certification on the property within 60 days. 
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 12/20/2023

  Complaint: 19398239
  
  I am rejecting this response because:
  This complaint has been reopened due to the ***-8E certificate being received inaccurate. The occupancy type says "Residential" and it should say Commercial. The building type says "House" and it should say Office. The **** office has confirmed that these errors must be corrected to have a valid *** certificate. I have reached out to the owner, *********************** by email many times after receiving the inaccurate certificate and she is not responding.
  Regards,
  
  ***************************

  

  Business Response

  Date: 04/04/2024

  Regarding Complaint ID# ******  

   

        I have responded to all complaints within regards to Mrs. ********************************** Attached is the windstorm certification of compliance for her roof.  For any miss information changes the owner is needing to contact the Engineer herself for any changes to her certificate.  The certified engineer information if filed with TD which the homeowner can obtain.  AM Services *** has completely fulfilled the work obligation and has followed every protocol/procedure through the project.  It solely up to the homeowner to contact the licensed registered engineer on file for any changes to the certificate.

   

  Thank you,

  ***********************

  Customer Answer

  Date: 04/29/2024

  Complaint: 19398239
  
  I am rejecting this response because:
  

  I do not want to be dealing with the engineer she hired to modify the information that should have been accurate to begin with.  The occupancy type 

  should never have been a residential house as the building is clearly a commercial office.  It has a business sign in the front of the building and they were 

  paid by a business check. 

  It should be the roofers'  responsibility to ensure the Windstorm certificate had accurate information before it  was provided to the customer.

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 04/29/2024

  In response to claim ***********

   

    As I mentioned in my last responses to this complain!  To make any changes regarding owners WPI certificate the owner needs to contact the engineer firm on file or TDI office to make these changes.

   

  Thank you,

  ***********************
  

   

   

   

   

   

   

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this company will not take the responsibly to contact the engineer they hired to make the necessary corrections and I will have to deal with the engineer myself.

  The resolution is satisfactory to me.
  
  Regards,
  
  ***************************