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Business Profile

Mattresses

Corsicana Bedding

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Corsicana Bedding's headquarters and its corporate-owned locations. To view all corporate locations, see

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Corsicana Bedding has 5 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Against Corsicana Mattress Company Dear Better Business Bureau,I am writing to file a formal complaint against Corsicana Mattress Company regarding their handling of a warranty claim for a full-size mattress I purchased from *******. The mattress, which comes with a 10-year warranty, was purchased for my 8-year-old daughter. Although she did not begin sleeping on it regularly until 2024, I noticed significant sinking in the middle of the mattress after just a few months of use.I initially contacted ******* and shared photos of the issue, but they directed me to Corsicana for further assistance. Unfortunately, Corsicana denied my claim based on alleged stains on the mattress. I received the following response from their Warranty Claim Department:Good afternoon, After review of your claim with management, your claim has been denied. The reason for denial is due to the stains on the mattress. Warranties apply only if the mattress and/or foundations are NOT otherwise stained, damaged, abused, misused or unsanitary. Warranty is void under any of those conditions. I have attached a copy of the warranty card for your review. Thanks, Warranty Claim Department.I was devastated by this decision as the pictures I originally sent to ******* did not show the stains described by Corsicana. When I followed up with *******, they also reviewed the images and confirmed they saw no evidence of stains. Additionally, Corsicanas request for over 50 pictures of the mattress seemed excessive and unreasonable and I am disabled and spent over 3 weeks trying to get the requests accurate and they denied my claim in 24 hours.Upon Wayfairs suggestion, I filed an appeal with Corsicana. However, I have not received any response to my appeal, which further raises concerns about Corsicanas tactics in denying valid warranty claims.I would greatly appreciate your assistance in resolving this issue and ensuring that Corsicana honors the warranty as stated.

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In or about October 2021, we ordered (through Wayfair/Corsicana Mattress) and believed we received a full-size mattress upon delivery, but it was a twin-size mattress instead. The box was labeled incorrectly as full vs "twin" and it was shipped in error. This error falls on Corsicana. After reaching out to Corsicana Mattress customer service, then warranty we emailed photos (law tag, mattress and box) as requested by *****************************. We were told in an email from ***************************** that she was going to enter an order and ship a full-size mattress replacement. This replacement is for our sons room. Weve reached out via email and phone for any updates on the replacement with no response. The *** is CS365227174. To resolve this issue, we are expecting a Full-Size Mattress of the same value or above of our original purchase, expedited and ETA given.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I'm filing a complaint because I recently filed a claim to replace my defective mattress under warranty. Whenever I placed the claim under my store, they said I could come into the store to pick out a mattress of similar quality that I liked; however, I had moved from the area and was no longer local, meaning I'd have to go directly through the warranty manufacturing company (Corsicana Bedding). I was given the email, ******************************************************** After filing a claim, they told me my mattress qualified and that they'd be sending out a replacement. They gave no further details. After receiving the mattress from a random delivery store, the delivery store mentioned they did random favors for Corsicana but they didn't know anything about the mattress. I paid them $70 to deliver my mattress. Upon getting the mattress, I saw it was very different from my current one. For example, mine is a 12' pillow top, the one they provided is a Euro top. Mine is very soft, the one they provided is very firm. I didn't take it out of the packaging, because I wanted to get a different one. I don't like the one they sent and thought it would be rather easy to get one I do since I'll be sleeping on it every night and I did pay for the warranty. When I contacted the company, the woman was apathetic. She said there was absolutely nothing she could do for me, she didn't care that I didn't like it, and I should just "give it a try." She said I could sell it if I wanted, it didn't matter to her. I asked if there was any possible solution or help she could give, and she said no. I asked to file a complaint and she gave me the same email address I was given to make a claim for replacement in the first place. With no surprise, they have not responded to my email. I truly believe this is wrong since I have paid for the warranty and would love to get a mattress I love. Is there anything your team can do to help me move forward and reach a solution?

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a king size bed from farmers furniture I have had this bed a few years the bed started sagging farmers sent out a person to take pictures the man come 2 weeks later took pictures the woman at farmers turned the paperwork into Corsicana bedding I was informed they was going to cover the bed then I got a call saying they wasn't they said pictures of the bed that they wasn't going to cover the bed because it has stains on the bed the bed had no stains on the bed . I have had a mattress protector on the bed from ls linen store and this cover zips around the whole mattress this in a 10 year non prorated mattress

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cover after you wash and dry doesnt go back on it shrunk. Inside the mattress looks weird says they offer a ten year warranty but you have to jump through hoops to get it. I just want to get a replacement On the mattress or credit for a new one. I misplaced my receipt its the renue copper bedding bought it a few years ago but its already coming apart. Itchy skin/little conserned if the mattress is made of fiberglass or what kind of material is in it. I have a 4 year old he sleeps in the middle every night I just want something safe. If a manager can honor a replacement or credit for a new one thats safe, to pick this up or pitch it. Its not comfortable anymore either sinking in, we havent had it that long. We spent a lot to not have it last that long.

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